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Care.com Reviews 5,684

TrustScore 3 out of 5

3.2

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See what reviewers are saying

Rated 5 out of 5 stars

u want quick post) Care.com is a great platform to find nanny and caregiver jobs with lots of opportunities and flexible schedules. I’ve connected with good families through it. Just be aware of th... See more

Company replied

Rated 1 out of 5 stars

They've been charging $42/month on a Guest plan (which is supposed to be free, and they agree I have a Guest plan and that Guest plans are free), can't find charges when I call, won't give me a compla... See more

Company replied

Rated 5 out of 5 stars

Karen is absolutely wonderful! We found her just as the pandemic was beginning. We have 4 sons who were instantly thrust into E-Learning. This was particularly difficult since 2 of our boys hav... See more

Company replied

Rated 4 out of 5 stars

I've used care.com for many years and I am grateful for a place to connect with those in need of care. Having a profile allows you to have your qualifications, background check and reviews all in one... See more

Company replied

Company details

  1. Childcare Agency
  2. House cleaning service
  3. Pet sitter
  4. Tutor

Written by the company

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Our promise to you

Written by the company

We have a long standing commitment to treat our customers with respect, support, and kindness!
Our purpose is to help every family at each stage of care and today, we’re helping millions of families at home and at work across 17+ countries and growing. We’re using technology and innovation to solve one of the greatest human challenges. We’re at the forefront of safety, advocacy and thought leadership. We’re obsessively attuned to our customers’ needs because we ARE our customer. We’re devoted to families of all types and backgrounds because we ARE families of all types and backgrounds. We’re here for all your life, for all families, for all the reasons that matter.

Laurie M.

Member care

My name is Laurie and I have been working in Member Care for the past 6 years. I just love being able to help our members with any questions or issues that pop up on their accounts! I get great pride from resolving an issue and knowing the member can search for the Care they need.

Contact info

You should know

3.2

Average

TrustScore 3 out of 5

6K reviews

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Rated 5 out of 5 stars

Nice variety of openings

Nice variety of openings, and good platform to remain safe and anonymous until ready to meet.

9 March 2026
Unprompted review
Care.com logo

Reply from Care.com

We're so glad you are having a good experience! Thanks so much for letting us know!

Rated 5 out of 5 stars

I am very happy to have found a jobJob Opportunity

I am very happy to have found a job through this app, as I had been unemployed for quite some time. It is wonderful that apps like this exist to help you connect with families—and the best part is that you can choose your own schedule, or rather, whatever works best for you. Thanks, Care.com!

18 March 2026
Unprompted review
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Reply from Care.com

We are absolutely thrilled to see this! Thank you for taking the time to share!

Rated 4 out of 5 stars

I did receive interest

I did receive interest, which was great. There were some issues with how the responses were done. Some contacts messages went to care.com and not to the giver so responses were slow or non existence. Some care givers weren't able to do hours or decided commute was to long after contact even though hours and location was given in request. I was able to set up some interviews and most did keep those times. I did make a hire and training has gone well.

18 March 2026
Unprompted review
Care.com logo

Reply from Care.com

We appreciate your feedback and are so happy to hear that you found a caregiver to hire! If you'd like assistance with your concerns, please contact us at reviewteam@care.com and please include Reference Number REV-026631 when you message. Thank you!

Rated 4 out of 5 stars

This is a great site to find clients on…

This is a great site to find clients on but, some of the functions do not always work properly. I have tried to change my bio and it keeps using the old one and I tried to change my hours and it would not let me switch the a.m. or p.m. otherwise it's great!

18 March 2026
Unprompted review
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Reply from Care.com

Thank you for your feedback! We're so glad you've had an overall good experience, and would like to invite you to please reach out to us directly at reviewteam@care.com so we can address your concerns for you. Please include Reference Number REV-026629 when you contact us. Thank you!

Rated 5 out of 5 stars

Endless Opportunities

Care is a blessing. It's structure allows room for growth. The opportunities are endless. The places it takes you with families while being there nanny help the the family but also gives you the chance to support children while they travel, babies to experience all milestones and stages of infancy. The best part is you are able to have a safe place to share your passion to teach, grow, and development young minds. Thank you Care.

17 March 2026
Unprompted review
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Reply from Care.com

Thank you so much for this review! We are so happy that you have been having such a great experience!

Rated 5 out of 5 stars

Caring for others

My career has been caring for people, then while raising my son, I branched off and became an adjuster, claims resolution and billing specialist. I recently became semi-retired from office work. But now I’m able to get back into direct patient care. Care.com has been a wonderful avenue for me to be able to get back into it, help others who need it and nothing makes me happier. I am so grateful that I chose the right partner to get back into caring for others. I now have a position that works for me personally, and I’m able to assist others. It’s only 3 days a week, and I was able to leave the rat race. I’m so thankful, and I appreciate Care.com so much!!

17 March 2026
Unprompted review
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Reply from Care.com

Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!

Rated 5 out of 5 stars

Very prompt answers

Very prompt answers. We had a very nice lady come and clean our home.

13 March 2026
Unprompted review
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Reply from Care.com

Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!

Rated 4 out of 5 stars

good website but difficult to maneuver

good website but difficult to maneuver

17 March 2026
Unprompted review
Care.com logo

Reply from Care.com

We're so glad to hear you like the site! If you would like any assistance with navigation or with your search, please don't hesitate to reach us at reviewteam@care.com and we will be happy to help! Please include Reference Number REV-026624 when you contact us. Thank you!

Rated 5 out of 5 stars

Care.com is the best by far

Excellent vetting process, low subscription cost, easy to contact support and get help with any member issues! I've had tremendous success using care.com as a provider and for hiring caregivers.

1 March 2026
Unprompted review
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Reply from Care.com

We're so happy to see that you have been enjoying your experience! Thank you for taking the time to post this review!

Rated 5 out of 5 stars

I'm a childcare provider and Care.com…

I'm a childcare provider and Care.com has led me to some great families over the years. The site is easy to navigate both for providers and those seeking childcare. I love that now most features are available on the app.

16 March 2026
Unprompted review
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Reply from Care.com

Thank you so much for this review! We love hearing this!

Rated 5 out of 5 stars

Care.Com review:

Care com has been my go to as a childcare/senior care provider for yrs. They have excellent customer service and will inform you if someone on the site has been removed so you can best know how to move forward if you are in contact with them . They really look out for everyone using their site. I have gotten so many lovely family from Care,and am hoping to have many more.

16 March 2026
Unprompted review
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Reply from Care.com

We really appreciate the five stars, and we're so happy to hear that you have had such a successful experience with our service!

Rated 3 out of 5 stars

overpriced & no cancelation policy

Hi, there are just 1 or 2 people who responded to my job. There are no pictures I can put in - to show the house sitter the house or animals they will take care of. There is also no policy what happens, if they cancel before the stay. So even if I write out a contract, if they cancel, there are whole vacations ruined. The payment for just finding a petsitter/year is way too much.
I love trustedhousesitters.com, where there are policies in place, in case a sitter drops out. Also the payment over $100/day for house sitting is way overpriced, esp. since I have to pay for each additional pet (having 3 pets)

16 March 2026
Unprompted review
Care.com logo

Reply from Care.com

Thank you for providing your information. We will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at reviewteam@care.com. Please include Reference Number REV-026614 when you contact us. Thank you!

Rated 5 out of 5 stars

Straightforward Platform That Works

The platform is straightforward and easy to use. It provides enough information for both families and caregivers to get started and connect. I had a seamless experience scheduling a video interview, receiving reminders, and completing the background check. I may have gotten lucky, but I found a position that worked for me within a week of joining the platform. Overall, I had a very positive experience using it.

4 March 2026
Unprompted review
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Reply from Care.com

This is wonderful to see! We appreciate you letting us know about your experience!

Rated 5 out of 5 stars

Finding the right support for a loved…

Finding the right support for a loved one can feel overwhelming, but our experience with Care.com has been truly wonderful. Through the platform, we were able to find a part-time caregiver for our mom who lives just a minute away in the same neighborhood. Knowing that someone caring, compassionate, and nearby is there to help has made such a difference for our family.
Having a helper come once a week gives us incredible peace of mind. She assists my mom with errands, light cleaning, and other small tasks around the house, while also providing something just as important—companionship. The relationship they’ve built has been so meaningful, and it’s clear that my mom genuinely looks forward to their time together.
Most importantly, this support has helped my mom maintain her independence while still getting the help she needs. We’ve seen such a positive change in her overall happiness and well-being. We’re truly grateful to have found someone so close by who fits so naturally into my mom’s life.

16 March 2026
Unprompted review
Care.com logo

Reply from Care.com

We are so thrilled to see that you have had such a good experience, and we really appreciate your taking the time to share this!

Rated 5 out of 5 stars

amazing for business starting …

they’ve helped me be able to build my cleaning business from the ground up when i moved across country. they are amazing. it makes me feel so safe knowing the do back round checks. they have been an amazing tool to use. i would recommend to anyone and everyone!

16 March 2026
Unprompted review
Care.com logo

Reply from Care.com

So happy to hear you are finding success with the app! We really appreciate you sharing your experience!

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