Care Clothing Reviews 449

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the trousers, noting their exceptional fabric, thoughtful design, and durability even with frequent washing. Many people highlight the excellent and professional service, appreciating the helpful and friendly staff who provide personalized guidance, especially for specific needs. However, some customers experienced issues with delivery, mentioning slow delivery times, lack of tracking information, or occasional mix-ups with orders. A few other people also felt that the sizing could be inconsistent, leading to returns or additional costs for alterations.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the excellent... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers praise prompt delivery,... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and professional service,... See more

Based on these reviews

Rated 4 out of 5 stars

The quality of the trousers I bought for my husband is truly exceptional, they look and feel like quality chinos and they wash and dry beautifully (no ironing needed either). One star lost for deliv... See more

Company replied

Rated 4 out of 5 stars

There was a few mix ups with delivery at the store. Email contact didn't work. But after a few calls and an attentive response all went well. The trousers were beautiful fabric and fitted really well.... See more

Company replied

Rated 5 out of 5 stars

Trousers are great quality. Velcro fastening fantastic what I've been looking for for disabled relative. Smallish business I think and can order on phone or online, very friendly and helpful thanks

Company replied

Rated 5 out of 5 stars

Wonderful, personal service. Ordered 2 types of trouser styles for my 94 year old father who is no longer able to go shopping. It seems I had ordered one pair which would have been too fitted so... See more

Rated 1 out of 5 stars

I placed order as follows for my husband but the Care Clothing company deliver the trousers Extra Small Waist 34 inch This is really horrendous experience to deal with this company. Order #7018... See more

Rated 5 out of 5 stars

Great Firm and easy to do business with. There are a wide selection of goods. The site is easy to access and payment made very secure. This purchase lacked one pair of elasticated trousers but there w... See more

Rated 5 out of 5 stars

Absolutely perfect service as always. The clothes stand up very well to care home treatment. Being able to get clothes that fit perfectly, for a non standard size gentleman, was an added bonus.

Rated 5 out of 5 stars

Exceptional customer service, above and beyond anything that I’ve experienced before! I placed a large order, 2 sizes each of 3 pairs of trousers as it’s hard to find clothes that my husband with Park... See more

Rated 5 out of 5 stars

Order completed in good time. Quality material. Style so good for my husband. I love that there are chalk marks where the seamstress has cut the material. It makes it more personal. Value for money.

Company replied

Rated 5 out of 5 stars

Excellent and very professional service. Trousers arrived with velcro alterations. Lovely, smart and comfortable trousers. I've ordered another pair in a different colour. Thank you Brian and the t... See more

Rated 5 out of 5 stars

Last time I gave this company four stars because of the slow delivery time and lack of information. This time the goods arrived quickly and there was no problem. The trousers are the same as the las... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery in the timeframe stated. Good quality garments. This is the second set bought for an elderly relative, first set purchase 2021. The nighties stand up to the care home laundry really we... See more

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Rated 1 out of 5 stars

Beware. I ordered 2 pairs of trousers last October 2024 but they were not at all what I had expected from the website details so I immediately returned them asking for a refund. I obtained proof of... See more

Rated 5 out of 5 stars

How wonderful it is to deal with a company that delivers such a personal and helpful service. It was so refreshing to talk to a human when you have a query, not AI. As a disabled person in a wheelcha... See more

Company replied

Rated 1 out of 5 stars

This company is not to be trusted. Ordered 2 pairs of trousers for my elderly Dad and paid for postage and cross border bank fees. Company did not do an electronic customs declaration (standard pro... See more

Rated 1 out of 5 stars

Other than initial order email two weeks ago, there has been no communication. 2 emails and a messenger message have gone unanswered. Money has been taken out of my account but nothing from this com... See more

Rated 5 out of 5 stars

I ordered 2 x pairs of trousers & the whole process was faultless. The trousers arrived on time & were very good quality. I will definitely be using this company again & can recommend them to others.

Company replied

Rated 5 out of 5 stars

Quick service and delivery although website was not clear re free delivery Sizing slightly on large size but great quality product

Company replied

Rated 5 out of 5 stars

Excellent service and product. A great company to deal with. Finally trousers with elasticated waist and straight legs - essential for elderly chaps with oedema. No where else makes such a product.

Rated 5 out of 5 stars

I ordered the trousers by phone. Spoke to a lovely Gentleman who was extremely helpful and made the ordering process very easy. The post was fast. The sizing was perfect with the best of quality clo... See more

Company replied

Rated 5 out of 5 stars

The socks I ordered were out of stock, so the company phoned me to offer a substitute, with an extra set for free to make up for the inconvenience. They are very comfortable and a nice range of colour... See more

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Rated 5 out of 5 stars

They recognised that I'd probably ordered incorrect trousers for my husband. Rang me and we sorted out a correct pair thus avoiding the need to send them back. Great service.

Rated 5 out of 5 stars

Very helpful gentleman I think he was called Brian. Went out of his way to make sure everything was right with my order and followed through to make sure it was perfect on arrival. A treasure for any... See more

Company replied

Rated 4 out of 5 stars

Useful trousers to help my dad to avoid accidents. He has difficulty with zips so the velcro fasteners are a real help. They look fine and he has three pairs in different colours and wears them regula... See more

Rated 3 out of 5 stars

The request for a review arrived before the trousers! I paid extra for 24 hour postage. Ordered on 6th June, marked as dispatched on 10th. Arrived on 13th. Trousers seem ok and true to waist measureme... See more

Rated 4 out of 5 stars

I have returned a night of a clothing i.e. one pair of trousers for a refund I have enclosed the delivery charge requested. I have had no reply to date. Nor refund! I have had a response and have t... See more

Company replied

Rated 5 out of 5 stars

I have recently purchased 3 pairs of the men’s fully elasticated trousers. The quality is very good and the Velcro openings make things so much easier for my dad. Very pleased overall.

Rated 2 out of 5 stars

I ordered trousers and Teeshirts by telephone on 5th November. By November 29th they hadn’t arrived. A telephone conversation assured me they had been dispatched the day before. Today, 8th December... See more

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Rated 5 out of 5 stars

Good quality trousers. Having the option of button or Velcro fastening was really good which made it easier for my dad to use. Great service overall.

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Rated 5 out of 5 stars

Excellent quality trousers and great customer service. Bought several times from this company. I buy the velcro fastening instead of button for my older brother.

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Rated 1 out of 5 stars

The order took 4 weeks to come. On top of that l was required to pay Royal Mail £7 in addition to the postage already paid to Care Clothing. I’ve had no response to my phone call to complain about th... See more

Rated 3 out of 5 stars

First time ordering from them. Items didn't arrive by the expected date so I gave them a call. This was due to stock problems. I finally collected them this week. Instead of size Medium, they gave s... See more

Company replied

Rated 5 out of 5 stars

Very promptly delivered with special velcro fly. Helpful staff when I realised I had not phoned first to request this. Great for my elderly father.

Company replied

Rated 1 out of 5 stars

Appalling. The worst company I have ever dealt with. No customer service and absolutely not straightforward in their dealings. Out of pocket to the tune of £180 for non delivery and non acknowledgment... See more

Rated 5 out of 5 stars

The site displays products and prices very clearly. The company also maintained good communication.The item arrived promptly and well packaged.

Rated 2 out of 5 stars

Accepted an order - took payment - but item was out of stock. Email received saying order being processed but then nothing! I had to chase Care Co to then find out item was out of stock with no du... See more

Company replied

Rated 5 out of 5 stars

Well made trousers and the Velcro fastening makes life easier for my husband who has Parkinson’s. Very prompt delivery

Rated 5 out of 5 stars

Good quality reasonably priced men’s trousers. An absolutely great find as husband has his independence back as offer Velcro fastenings

Rated 5 out of 5 stars

Good communication with Care Clothing. Great trousers - warm and very nice clothe - and have now bought four pairs for my husband.

Company replied

Rated 5 out of 5 stars

The trousers are just fine with the velcro fastening,I have trousers with buttons but I have difficulty with fastening,so these are great!

Company replied

Rated 5 out of 5 stars

Easy to order, clothing arrived within a few days and fits really comfortably , good quality product, very pleased.

Company replied

Rated 5 out of 5 stars

Excellent quality , well made trousers which wash well and have a Velcro fastening. Delivery is quite slow but worth the wait.

Rated 5 out of 5 stars

You supplied the product I needed and it was delivered by Royal Mail. When I had been charged for postage when I shouldn’t have it was refunded as promised

Rated 4 out of 5 stars

Happy with velcro trousers for my disabled relative. Order a bit slow but it was a big order and I rang the chap on the phone and he was friendly and helpful. Arrived safely. Ordering a few more.

Company replied

Rated 2 out of 5 stars

You really need to sort out your delivery policy.Its supposed to be Royal Mail 48 hour tracking, no tracking number supplied ,ordered on the the 19th of May and arrived today the 26 May .This was the... See more

Rated 4 out of 5 stars

The trousers are good quality, wash well, retain smart appearance. However this order was too large and returned for smaller size.

Rated 1 out of 5 stars

Ordered two pairs of trousers, as yet have only received on - although they did tell me the second pair will follow, have emailed twice with no reply

Rated 3 out of 5 stars

Unfortunately for me these diabetes care socks don’t match the hype By the end of the day I had socktop grip marks and very hot feet Disappointing

Rated 5 out of 5 stars

The quality of the clothing has been great and the care and service provided has been fantastic. Especially appreciated the pro active call to discuss options when struggling to meet the original requ... See more

Company replied

Rated 5 out of 5 stars

I haven't even inspected my recent purchases because I have been a customer of Brian's for several years and he has never failed to deliver. The order is never delivered incorrectly - the trousers... See more

Company replied


Company details

  1. #492 of 626 best companies in Clothing Shop
  2. #11 of 11 best companies in Clothing alteration service
  3. #207 of 243 best companies in Men's clothes shop
  4. #28 of 33 best companies in Plus Size Clothing Shop
  5. #205 of 257 best companies in Ladies' clothes shop

Written by the company

Care Clothing has been an established family business for 45 years. We specialise in comfortable and adaptive clothing for those living with disabilities. Discover our latest range of Menswear, Womenswear, Socks and more!


Contact info

4.0

Great

TrustScore 4 out of 5

449 reviews

5-star
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1-star

Replied to 32% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Little pricy

The order was fine and as shown, however after buying I found a similar product much cheeper so was a bit disappointed with myself.

5 June 2025
Care Clothing logo

Reply from Care Clothing

Hi Trevor,
Thank you very much for your feedback.
I’m pleased to hear that you were able to find a product that suits your needs, whether with us or elsewhere. That said, alternative products will not be identical to ours, as we hold UK and EU design rights covering specific elements of our trousers.

Best Wishes,

Rebecca, Care Clothing.

Rated 5 out of 5 stars

All good

All good. Goods available, delivery ‘on time’. no problem👍

21 February 2026
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Reply from Care Clothing

Thanks, Dave!

Rated 5 out of 5 stars

Great quality and easy wash/wear

Last time I gave this company four stars because of the slow delivery time and lack of information. This time the goods arrived quickly and there was no problem. The trousers are the same as the last pair I bought but in black and absolutely brilliant. Look like a nice pair of chinos and if they wash and dry as well as the blue pair I will be very happy. They fit my husband really well.

12 February 2026
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Reply from Care Clothing

Thank you so very much, we’re so pleased that our products are what you wanted. We hope to see you again soon!

Rated 5 out of 5 stars

Trousers just right.

The trousers for dad are just right - warm and easy to deal with as dad is 98.

29 January 2026
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Reply from Care Clothing

Thank you Jane! Glad the trousers are way you needed for your Dad.

Rated 5 out of 5 stars

Very helpful gentleman.

Very helpful gentleman I think he was called Brian. Went out of his way to make sure everything was right with my order and followed through to make sure it was perfect on arrival. A treasure for any company . Thank you. Marie Lovatt

3 February 2026
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Reply from Care Clothing

Thank you so much Marie!

Rated 5 out of 5 stars

Really Pleased

Easy to order, clothing arrived within a few days and fits really comfortably , good quality product, very pleased.

27 January 2026
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Reply from Care Clothing

Thanks, Steve!

Rated 5 out of 5 stars

A very good experience

Order completed in good time. Quality material. Style so good for my husband. I love that there are chalk marks where the seamstress has cut the material. It makes it more personal. Value for money.

21 January 2026
Care Clothing logo

Reply from Care Clothing

Thank you Irene!

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