Care Club Reviews 

1,585
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 527 reviews, reviewers overwhelmingly had a great experience with this company and praised its exceptional overall service reliability. Customers consistently highlight the promptness and efficiency of the field engineers, who arrive on schedule to resolve urgent plumbing issues smoothly. Consumers frequently describe the staff as extremely polite, friendly, and respectful of their personal properties during various maintenance visits. However, some people mentioned that contacting customer support by phone could take a very long time, leading to frustrating communication delays. Other reviewers noted specific instances where scheduled appointments were missed entirely or home repairs required multiple return visits before being finally fixed.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are polite, prompt, and professional.... See more

Staff

Clients share positive opinions on staff, noting that the engineers and plumbers are polite, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer_service. Some reviewers praised the prompt phone responses... See more

Response time

Reviewers mention ambiguous feedback about response time, with experiences varying widely among customers.... See more

Customer communications

Customers consistently note ambiguous experiences with contact, as opinions are divided regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get t... See more

Rated 5 out of 5 stars

A lovely man came & fixed our leaky toilet. He immediately found the problems & fixed them professionally and quickly. Polite , respectful of the property & did a great job

Rated 5 out of 5 stars

We had a minor problem. The company representative came the following day, and after checking he gave us a clean bill of health. He was courteous and very helpful. We have found this company gives... See more

Rated 5 out of 5 stars

Very happy with the whole experience. Job was completed quickly and efficiently the following day. Customer Care were friendly and polite in booking the job and the plumber was also friendly and took... See more


Company details

  1. Insurance agency

Written by the company

When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,585)

524 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Care Club Is it Worth it …………

Although the plumber was a little after the scheduled timeline he was really friendly and efficient. Done within the hour gave us lovely feedback with regard to the job he carried out for us. He was a great advert for Rightio Plumbers and the care club. Worth the monthly outlay for peace of mind. Yes it was worth it!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Service was prompt

Service was prompt, very pleasant technician.
Service completed.
Office staff also pleasant and very helpful.
Spares needed were ordered and fitted 24 hrs later

Very happy with the Service.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to make appointment at a…

Easy to make appointment at a convenient time.
Advance notice of exact time within allocated time slot. A friendly , efficient and courteous engineer. Tidy worker, job completed in a timely fashion. Thank you

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. The initial phone call was handled very well, with a timely appointment scheduled the next day with a sensible time slot. At the appointed time, Bill, the electrician, was superb. It was one of the best service experience in a long while.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Sharp practice and intimidation

This company only sends you one email before automatically renewing your policy which ties you to a contract for 1 year. They don't send any reminders or other notifications that the price is increasing. They do not respond to your emails, chatbot messages or letters you send them but are very quick to send you threatening letters and texts. I do not recommend them at all. They're all about getting your money.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Plumbing team you can count on

We had a partially blocked drain, as well as crack pipe.
The Care Team always show up when scheduled - are friendly, helpful, knowledgeable and honest. It is so nice to have a plumber option you know you can count on! That includes both the field team and the admin support team.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Efficient, friendly and sorted out my issues. It’s good that you are given notice when the engineer has finished his last job and is heading to your house b

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Care Club / Rightio - new boiler & power flush

Care Club / Rightio company have been a pleasure to deal with. Zaheer has kept me informed and updated throughout the process. Super informative and helpful, always calling at times agreed, following up with emails where requested, he couldn't have been more helpful. Shahid the Engineer; and his apprentice, who came to the property were equally as polite and efficient, competing the work in one day by working well into the evening. Highly experienced, kept me informed throughout the day, no mess or inconvenience, a really positive experience. Highly recommend!!

20 July 2026
Unprompted review

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