While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Nursing agency
  2. Home Care Service
  3. Aged Care

Written by the company

Care Crew Limited is a leading nursing agency that operates across England, Scotland, and Wales. Our services include providing temporary registered nurses, support workers, and healthcare assistants to nursing homes, NHS, and private hospitals. We have a proven track record of supplying high-quality care staff to over 175 residential and mental healthcare facilities across the UK. Care Crew services are available at Cardiff, Newport, Bristol, Liverpool, Exeter, Bournemouth, Hull, Preston, Coventry, Yeovil, Somerset, Swindon, and Edinburgh and we are expanding our operations to Nottingham, Wigan, Wolverhampton, Swansea, and Newcastle Upon Tyne. Our staff is carefully selected and rigorously screened to ensure that they meet the highest standards of patient care and safety.


Contact info

2.9

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgusting

Disgusting, will never use them again ,

10 August 2023
Unprompted review
Care Crew logo

Reply from Care Crew

Dear Nathan Higham,

I am deeply sorry to hear about your unpleasant experience, and I want to extend my sincere apologies on behalf of Care Crew UK. We take your feedback seriously and are committed to rectifying the issue.

Your concerns are important to us, and we would like to investigate this matter further to ensure that such situations do not occur again in the future. To address your specific concerns and take appropriate action, could you please send an email directly to jithin@carecrew.uk with the details of your experience?

Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to improve our services.

Warm regards,

Jithin Babu
Care Crew UK

Rated 1 out of 5 stars

Don't let there great sales job FOOL YOU

Don't let there great sales job FOOL YOU into thinking they will do what they state. They can't complete the daily tasks without outside help, so why would you pay them and then have to help them do their work. They don't show up on time. They sit and stare at their phones all day. They take smoke breaks 20 times a day. Why would I want to pay someone to stand outside and smoke when they should be taking care of loved ones. They don't clean and do laundry. When they do they leave dirty sheets and cloths in a pile. 1 out of 6 persons do an average job at best. You don't pay these prices to have substandard quality of work, but that is what you get from this company.

1 May 2023
Unprompted review
Care Crew logo

Reply from Care Crew

Dear JLR Nashville,

Thank you for taking the time to share your feedback, although it seems there might be a mix-up. We appreciate your concerns, but it appears that you may have mistaken our company for another with a similar name operating in the United States.

To clarify, our operations are based exclusively in the United Kingdom, and we do not have any presence or involvement in the United States. Your detailed review does not align with our services or practices.

We understand the importance of quality care and professionalism in our field, and we are committed to upholding these standards in the UK. However, it seems there has been some confusion with a different company.

Best regards,

Care Crew UK

Rated 5 out of 5 stars

From my experience working with Care…

From my experience working with Care Crew, the company has always provided opportunities for growth, quality care and personalised supervision for my growth.

7 January 2022
Unprompted review
Care Crew logo

Reply from Care Crew

Thank you so much for taking the time to share your positive experience with Care Crew! We greatly appreciate your feedback and are thrilled to hear that you have had such a positive experience working with us.

At Care Crew, we are dedicated to providing our employees with opportunities for growth and development. We believe in the importance of quality care and personalized supervision, and we are delighted that you have found these aspects to be a part of your journey with us.

Your review serves as a testament to our commitment to excellence in the care and nursing industry. We are truly grateful for your partnership and look forward to continuing to support your growth and providing the highest level of care to our clients.

If you ever have any further feedback or suggestions, please do not hesitate to reach out to us. Thank you for choosing Care Crew, and we value your dedication to making a positive impact on the lives of those we serve.

Thank you & All the Very Best,

Team Care Crew

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look