Careem Reviews 

Extremely stressful and unacceptable experience with Careem

I am writing this review because what happened during my Careem ride today went far beyond a driver simply taking a wrong turn.

I ordered a ride from the metro station to my home — a distance of approximately 1 km. What should have been a very short and straightforward journey turned into approximately 30 minutes of being driven around without reaching my destination.

The driver appeared unable to properly use the GPS/navigation on his phone and could not find the destination that was already provided through the Careem app. Communication was also extremely difficult, and instead of getting closer to my destination, I was being driven around for an unreasonable amount of time.

At some point, this stopped being merely inconvenient and became genuinely stressful.

What makes this experience even worse is that I contacted Careem Customer Support while I was still inside the vehicle because I needed help. I expected the company whose platform I had used to book the ride to intervene and help resolve the situation.

I did not receive the effective assistance I needed.

Eventually, after approximately 30 minutes, I had had enough. I asked the driver to stop the vehicle and let me out, and I ended up walking home instead of completing the Careem journey I had paid for.

Think about that for a moment: I booked transportation for a journey of roughly one kilometre, spent around half an hour being driven around, contacted the company’s support for help, and ultimately had to get out of the car and walk home.

This is not the level of service passengers should be expected to accept.

My concern is also bigger than one individual ride.

If a driver is accepting passengers through a major transportation platform, there should be a basic level of competence required to complete a journey using the navigation system provided. And when something goes seriously wrong during an active ride, passengers should be able to rely on Careem Customer Support to actually assist them.

I was left extremely stressed and upset by this experience.

I have therefore requested that Careem treat this as a formal complaint and escalate it to a Supervisor/Manager, rather than simply issuing a generic apology or credit and closing the case.

I am asking Careem to review:

* the GPS and complete route history of this journey;
* why a journey of approximately 1 km lasted around 30 minutes without reaching the destination;
* the driver’s ability to use the required navigation system and complete rides appropriately;
* my contact with Customer Support during the incident and how that request for help was handled;
* what measures will be taken to prevent another passenger from experiencing the same situation.

I am not writing this review because I want a voucher or a few dirhams of Careem credit. That does not address what happened.

I want accountability and a proper investigation.

Careem has access to the journey data. The route, duration and destination can be reviewed. My contact with Customer Support can also be reviewed.

I expect Careem to investigate this properly, provide me with a complaint reference number, escalate the matter to a Supervisor or Manager, and explain what action has been taken.

Passengers should not have to abandon a ride and walk home because a driver cannot reach a destination — and they certainly should not feel that they are on their own when they contact the platform for help during the incident.

I used Careem Quik for a grocery shop. I ordered a ribeye steak and some chicken thighs, both had a 1 week expiration, I opened them after 3 days and both were off, they absolutely stunk and had brown/green patches.
I reported this to Careem and requested a refund, only to be told that any issues have to be reported within 48 hours, and they will not give any refund
Absolutely ridiculous! I ordered a weeks worth of meat, I was meant to open all the vacuum seals on day 1?? Terrible.
DO NOT USE!

Pathethic customer service. I had to pick up my own food from where the drivers bike was, 2 hrs after placing the order because the bike was faulty . Customer support was unhelpful, un empathethic, and were trained to say the standard script without providing any solution. My child had to wait for 2 hrs to have the meal at 00. 30 am. Customer support only woukd say we r sorry for the inconvenience and we will cancel the order and refund the money and you can order again at 11.45 pm nit even thinking that the kitchens woukd be closed at this time. The contact center do not understand the frustration i had to deal with ordering from careem and ends up saying Have a nice day to top it off.

Terrible service. For a multi million dollar business, their stinginess when it comes to refunds (FOR MISTAKES THEY MADE) absolutely disgusts me. Greedy corporation. Terrible management. Will definitely find some way to shut it down :) just give me time :)

I am copying my latest email conversation with careem UAE, so you can read and justified how bad is there customer service. I didn't get my food which I have paid either apologies because whole situations was created by the delivery driver.

''Hi Muhammad,
Thank you for coming back to me. However, after reading your latest response, I have to say that I am absolutely appalled by the way Careem has handled this matter.
At this point, I consider Careem's handling of this complaint completely unacceptable. Every time I believe the matter is finally being addressed, I receive another explanation or excuse. So let me make the facts absolutely clear.
The order was marked as delivered at 1:57 PM. I NEVER RECEIVED IT. I reported the issue at approximately 3:21 PM, under reference #165672523. That is clearly within the 4-hour reporting window.
The problem was caused by your delivery driver, not me and not the restaurant. Yet somehow I have had to spend days repeatedly contacting Careem before your team finally started acknowledging that the issue was on Careem's side.
Quite frankly, this is an embarrassing level of customer service.
I was visiting the UAE with my family. Instead of being able to enjoy my trip, I was forced to waste days dealing with Careem's customer support over an order that I never received. I should not have to repeatedly argue with your company to get you to accept responsibility for a problem caused by your own delivery operation.
And let me be very clear: this is no longer about the money. It is about principle.
What concerns me most is the apparent lack of accountability. Rather than investigating the matter properly from the beginning, I have been given different explanations and made to feel as though I am somehow responsible for a failure that occurred within Careem's own delivery service.
I find this completely unacceptable.
If Careem expects customers to trust your platform and pay for your services, then you have a responsibility to provide competent delivery services and, when something goes wrong, deal with the complaint honestly, professionally and efficiently.
I strongly expect this case to be reviewed properly, including the delivery driver's actions, the delivery records, the time I reported the missing order, and the way my complaint was handled by your customer support team.
Please do not send me another generic response or another excuse. I want a clear explanation of what actually happened, why my order was marked as delivered when I never received it, and why it took several days for Careem to acknowledge the problem.
My experience with Careem during my visit to the UAE has been extremely disappointing, and the way this complaint has been handled has completely destroyed my confidence in your company.
I expect Careem to take responsibility for its service failure and provide a proper resolution." basically you are dealing with team of THUGs

Careem food is the worst service ever , their custumor service is below average
Even if ur order came wrong they don’t do anything ,
The worst I ever see

ul 30, 2026, 21:53 GMT+4

Selected issue category: Other issue(s)
Selected issue: I have feedback about the Captain's behaviour
Rude, arrogant and extremely disrespectful driver. Pass two times in front of me, driver rudely make sign with hand to decline me. Have to call him twice. Once in the car start arguing in Arabic shoutimg me ‘no english, no English!!!’. Constantly attending messages and on speaker call with lady during driving. Make feel extremely UNSAFE, in addition of the disrespectful attitude. Savage driving, breaking and turns.Totally unacceptable and unprofessional!!!!!!
Just a ready made response from someone called Noor.
Following up no one’s care and revert response….

Very unprofessional customer care , very rude and unhelpful. I don’t recommend.

Now it’s been 23 hours since I made transaction. Still it’s in progress.

Too much bad service. I’ll not do next transfer from Careem and I’ll give review on google also about this. I’ll not recommend anyone to send money from this.

Very bad experience

Careemquik gave me damaged item.refuse to exchange refuse to refund.beware

We have noticed that Careem is now adding the Careem plus subscription without our permission. It happened to me and now to my husband. Please be aware of that, because even after I complained about it and asked them for refund and cancellation, they said they will do, but didn’t eventually, so I had to do it myself but costs me two months of charges for this subscription.

You can book many different things on the Careem app. However, there's a major problem with the app's accuracy when it comes to groceries and taxis. Every few weeks, the location tracking stops working. Taxis are parked on the wrong side of the street, making it impossible to cross. For deliveries, my address, even in the middle of Business Bay, is suddenly listed as being outside the delivery zone. I then have to re-enter the address multiple times, but it rarely works any better. Sometimes I spend over an hour on this and could have been at the supermarket long ago. As a valued customer, I receive no better service. Careem is practically unreachable. The contact options through the app are either completely incomprehensible or incredibly complicated.

We have been using the app for 11 years suddenly there was a technical error with their system in Erbil and they asked to pay by credit card which isn’t available and it has been 6 months we are not able to use the service because there is an outstanding payment that need to be paid by credit card only and we have been trying to ask them daily please accept the amount by cash the reply no this option not available it has been 6 months with this issue we had to ask them to withdraw the payment they did not accept they said noooo you have to pay like we were begging for their money after 11 years of using the service

When you read bad reviews believe them. They really are horrible. You can’t call them afterwards, they don’t have post sales support. They delivered an order and there were items missing and the response was “we can’t offer a refund for this order” can you imagine??? If that’s not a scam I have no idea what is. I’ve been paying for a subscription that apparently doesn’t mean anything. I’m grossly disappointed in the service. I immediately cancelled the subscription, they lie about priority service and yet there is none. It’s really bad.

I had a very disappointing experience with Careem Food.

I placed my order at 7:11 PM, only to receive a call at 8:07 PM informing me that the driver had already picked up my food but would not be able to deliver it because of a “distance issue.” It is unacceptable that this problem was only discovered after nearly an hour of waiting and after the food had already been picked up.

The most frustrating part was the customer service. All I received was a scripted apology. There was no genuine empathy, no effort to find a solution, and no sense of urgency. The agents sounded like robots—cold, detached, and simply reading from a script.

Meanwhile, my son had been patiently waiting for his dinner. He was hungry and specifically craving the food we ordered, only to end up disappointed after waiting for so long.

This experience reflects poor coordination between Careem and its delivery partners, as well as a lack of customer care. A simple “sorry” is not enough when customers have wasted their time and are left without their food after an hour of waiting.

I expected much better service from Careem. Unfortunately, this experience has left me extremely disappointed, and I hope they improve both their logistics and the way they treat customers in situations like this.

Bad service take payment over. Not return back please not put credit card to careem

-Worst food delivery service in Dubai,
-No clear compensation policy or procedures.
-Food delivery can be delayed or never arrive, or arrives cold and in horrible condition and they still never offer any compensation.
-Whenever you face any issue all you get is “ sorry we will make sure this will not happen again” and it’s all lies.
-I never been satisfied with Careem and never get any solution for any concern or issue, such a poor and horrible service. “ food service”.
-Reason why I use this app is mainly for rides.
-I will never order any food on this app and I don’t recommend it to anyone.

I subscribed for school rides for my daughter. But all throughout the subscription, more than half of the rides charged double per ride apparently recalculating because of the distance, and each time we had to ask the customer service to return the ride. This is not as per the school ride policy. Some customer service agents refund a small amount of money instead of returning the ride unit to the account, which we needed to dispute again. The very last ride was charged to my bank card instead of charging the ride. Again, they refunded a small amount of money to the wallet instead of reversing the amount to my account. It is so frustrating because they keep on doing this, and it is obviously cheating their cystomers intentionally.

I have used many food delivery services over the years, including Lieferando, Wolt, and Bolt Food. While Careem offers a great selection of restaurants and many different services, it has by far the worst customer support I have ever experienced.
With the other platforms, I rarely had any issues. And whenever something did go wrong, I could contact customer support directly through a live chat. Within a few minutes, I usually had a fair solution, and I always felt that my concerns were taken seriously.
Careem is completely different.
Today, I ordered food from McDonald's. The courier arrived quickly, but unfortunately, he had a bicycle accident just outside my hotel. My first concern was whether he was okay. Thankfully, he wasn't seriously injured, but the drinks had spilled all over the food, leaving everything completely soaked and inedible.
I told the courier that I couldn't accept the order because it was ruined. I also felt bad for him because he had just had an accident while working. Normally, I would expect the courier to contact support in a situation like this, but Careem doesn't seem to offer any proper real-time support for their drivers or customers—no live chat, no phone support, nothing.
I took photos using the camera inside the Careem app and submitted them with my report. Unfortunately, those photos were never saved to my phone, so I had no backup.
About 30 minutes later, support replied asking me to send more photos because they claimed they hadn't received any. I explained that I had already taken and uploaded them through the app, that they weren't saved on my phone, and that I no longer had the food because the courier had taken it back. Instead of actually reading my message, they simply sent me the exact same automated reply again asking for photos.
After explaining everything a second time, they finally responded with, "Thank you for the photos. We will investigate this." This was around 1 a.m. I even suggested they contact the courier to confirm what had happened because I genuinely felt sorry for him after the accident.
Three hours later, I asked for an update. The only response I received was another generic message saying they were still looking into it. Now, more than eight hours have passed, and I still haven't received any resolution.
With every other delivery service I've used, these situations are usually resolved within 10 to 30 minutes. Careem simply keeps customers waiting with generic responses and gives the impression that they don't trust their customers.
This is also not the first time I've had problems with their support. The issue isn't necessarily the refund itself—it's the terrible communication, the endless waiting, and the lack of real customer service.
Careem has a great app and an impressive range of services, but until they seriously improve their customer support, I cannot recommend using them.