Careem Reviews 

Worst customer service while ordering food. Randomly cancelling order after 1.5 hours of waiting

They are the worst. I opened a very silly ridiculous case in Nov. I am a Careem Plus member and I noticed that I was being charged delivery fees on every order i make. It’s a technical issue, easy, we raise it, it gets fixed right? Well the case was raised on Nov 2, we are now Feb 6, throughout these many months I have been trying to get them to take my request seriously, instead, they reply with an automatic reply and close all my raised cases. No one tried to fix this glitch. I sent many emails, attached many screenshots, nothing. My anxiety went through the roof. I reported it to the consumer protection, they could only help if I placed the orders so that they refund me. I do not want a refund, i want my concern to be acknowledged and my emails to be answered. I expressed my frustration over the phone during that ONE TIME when they finally called me back after I wrote a bad review, but they still did not fix my issue. I had been a member for two years so I am not new to them, i know how the T&Cs work and there is obviously a glitch which they are refusing to address. THE WORST CUSTOMER SERVICE OR AFTER SALES SUPPORT I HAVE EVER SEEN. Shame on your Careem Plus. I can confidently cancel my yearly subscription now. I think 4 months of being patient for such a ridiculous request is enough.

Careem Food delivery has become extremely disappointing. They assign one driver to take two different orders for two different locations at the same time, and the result is always the same: the second delivery arrives in very bad condition.

Cold food, poor quality, delayed delivery — every single time. This is clearly done to save or make more money, but it completely ignores customer experience and food quality.

This is honestly one of the worst scenarios a food delivery company can create. Customers pay full price but receive food that looks and tastes like it was forgotten on the road.

If Careem continues this practice, they should not be surprised when customers stop trusting their service. Food delivery is about speed and quality, and Careem is failing at both.

Very bad experience. Not recommended.

it is one of the most trusted platforms in UAE. None other platform than Careem and Keeta are there for food thats actually better.

Horrible experience and still not resolved. I transferred a payment using Careem Pay of 1651 AED on 20th Jan to India..the app says the amount was successfully delivered to the beneficiary. However the beneficiary has not received the payment. I have raised multiple tickets with Careem and they provided a UTR reference with which still the payment couldn't be located.
I am again calling them and they are asking for a statement of account of the beneficiary to prove that funds are not received. I have asked for a swift transfer copy which is standard protocol in these cases but they keep asking for the beneficiary statement of account which is absolutely unacceptable. This is bizarre as no other person will give me their private and confidential statement of bank accounts. I have repeatedly asked for other options and the agents keep repeating the same information.
I am frustrated and have no clue where my money is. I wish I didn't use this service and I don't know what to do..

U order food.... And wait and wait... After 1 hour they call you to say sorry your order had been canceled because the delivery guy didn't pick up the order. My advice, order only with deliveroo.. Skip careem guys

Hey there, I would like to report this driver behavior very rude to clients he literally demanded we get out of the vehicle simple because my friend asked to be dropped at the first stop and I the next stop. Driver went crazy shouting at us "no not allowed all of you go out" what type of behavior is this it's unacceptable worst rides of my life considering am using taxi every other day this is very disappointing. 0 star to this fellow! If he doesn't like the job he can quit. Simple!!!!

Careem captain never delivered food to us! And the customer service was no help, claiming the address was not specific enough (Residencies 7 instead of Residencies Tower 7). The captain came to right tower, even logged himself with the receptionist giving her his number and everything. In the end Careem did not refund us, and lost a customer forever.

My son, who was visiting Dubai, was unable to retrieve his luggage at the airport because the car trunk malfunctioned due to an electronic failure. While the driver and my son searched for a mechanic at 7 a.m. (all garages were closed), I repeatedly contacted Careem’s call center. We received zero assistance. No solution, no escalation, no ownership.

As a result, my son had to board his flight to the United States without his luggage. He was starting a Master’s program and arrived in New York in winter with no bag and no winter clothes. He had no choice but to immediately purchase essential clothing and a replacement suitcase.

At Careem’s insistence, the driver later dropped the bag off with me. Careem then refused to assist in shipping the luggage to the U.S., completely abandoning the matter.

The total financial impact on my son was approximately 2,400 AED.

Only after intervention by the RTA did Careem respond—by offering a token compensation of 500 AED, which is frankly insulting given the circumstances.

This is bad service.
No accountability.
No assistance when it mattered.
No proper follow-up.

My son was fortunate that I was able to help him. But that in no way absolves Careem of its responsibility. Customer support does not mean doing nothing and hoping the customer will somehow manage. In this case, Careem failed—completely.

Booked a cab. The driver arrived at my location after taking more than expected time (because he took a longer route). Once he arrived, before I could get in the car, he let another set of passengers enter the car (a European family), denied me from boarding and asked me to cancel. I kept showing him my phone that it's my booking for his car, he didn't bother and drove away. Cab No. L24262 (Driver name Rashid Mashal).
This is the heights of being unprofessional, cheating, and wasting the time of a customer. Or they're probably racist / greedy for a longer journey.
Since a long time I'm having this problem booking with Careem taxi that the drivers make you wait long periods of time and cancel the booking at the last minute, or stand in front of you and take someone else, or just drive past you without bothering to stop and pick you up. Service is gone to the dogs. Careem cab booking.
And these many incidents cannot be coincidences or errors. It is deliberate. And all these bad experiences are happening with mostly drivers from Pakistan.

I use Careem for school drop off and pick ups and they are always cancelling.
What gives them the right to cancel at their own free will and leave a customer waiting whereas if I cancel I get charged a fee.
It's very normal to wait up to one hour for a taxi to actually arrive. Most days 2-4 cars cancel.

I strongly do not recommend Careem Car Rental.

My experience was extremely disappointing. The service and customer support are very poor, with serious mismanagement and lack of organization in handling issues.

The delay went as far as completely canceling the car delivery on the same day, and after I did not follow up past the scheduled pickup time, I was informed that the car was not available.

When I requested compensation for the significant disruption and inconvenience, they refused to provide compensation proportional to their mistake.

Additionally, some car options shown on their app were not actually available, making planning impossible.

Overall, the lack of communication, poor problem management, and misleading availability make this service very unreliable and unprofessional.

I will cancel my subscription with them worst food delivery ever
Never solve your issues either felay
Never commit to refund invase delay in delivery the order
Font have online chat you have to call them and most of the time answer will be sorry no rider available so why u accept my order then

Very bad

Careem taxi service is a rip off. On several occasions they blocked the expected charge for the ride, and then the final bill was always at least 15-20% more, which meant that your credit card was charged again for the difference. The explanation they give is traffic jams, driver was waiting for you etc. which is totally absurd since each time I came before the scheduled time and traffic jams at 6am to the airport are non existent. On top of that they use the longer routes just to charge you more. Stay away from Careem if you can!

Most horrible unethical uneducated app and drivers treat foreigners like dirt.

They pre-authorized a 100 JD hold on my card and said they will release it in 3 weeks ?? The amount for the ride was 3 JD! Unacceptable! They're customer service is garbage and they make it extremely difficult to get in touch. You're better off using ANY other rideshare or food app

I am writing to express my absolute outrage. A two-hour delay resulted in cold and soggy food, making it the worst delivery service I have ever experienced. However, the response from your support team was even worse.
​The level of dissatisfaction I feel after speaking with your team is beyond imagination. Offering a 10 AED credit for a two-hour failure is not a resolution—it is an insult. I don’t want a refund; I want you to know that your lack of professional accountability is unacceptable. You will end up losing all credibility if this is how you treat your customers.

Extremely disappointed when placing an order at 18:17 and chatting with driver from 20mins as he was waiting for the order in front of the restaurant, an order for my 3 kids. The without any notice, the order got cancelled at 19:09. After writing to Careem, they replied by saying the restaurant was closed. What a big lie, and they failed to offer support through their customer service bot. A big big fail in 2026 customer service centric world!

Careem works great in Iraq where the drivers honor the app and don’t harass you like the drivers in Cairo… Careem in Cairo is a scam so watch out.

Marked “Delivered” With No Delivery, Then Given Three Different Stories
Order #143158781 (McDonald’s), Amman, 30 December, marked delivered at 18:23 by driver Yhia Yones.

The order was allegedly delivered early. As the driver was supposedly arriving, I received an instant in-app notification stating the order was “delivered”.
There were no phone calls, no messages, and no contact from the driver or from Careem. I immediately went to meet the driver and there was no one there. No food was delivered.

What followed was a series of contradictory explanations from Careem customer service.

First, I was told the order had been delivered correctly, supported by a delivery image. No image was provided, no evidence was shared, and when I sent a photo of my actual room and location to compare, there was no reply. I was simply told no action could be taken according to Careem policy.

Next, I was told that both the driver and Careem attempted to contact me by phone, that the driver waited at my location for ten minutes, and that I failed to respond. This is categorically untrue. There were no missed calls, no messages, and no contact attempts of any kind.

Finally, I was informed that no refund was possible and that the issue had been highlighted to the restaurant, effectively shifting responsibility to McDonald’s, despite earlier claims that the order had already been delivered successfully.

So which version is correct?

Was the order delivered properly with photo evidence that Careem refuses to share?
Was it not delivered because I supposedly ignored calls that never happened?
Or is it now a restaurant issue?

Careem cannot keep its own account consistent. Each response contradicts the previous one, none are supported by evidence, and responsibility is shifted once the explanation is challenged.

Marking an order as delivered without delivering it is bad enough.
What makes this unacceptable is attempting to close the case using changing explanations instead of facts.

If this is how Careem handles a straightforward missing order, customers should think carefully before trusting them with their money or their time.