careium.co.uk Reviews 698

Spoke to Denys Oleksiienko at Careium on Tuesday 09.06.2026, amazing, efficient and friendly service and the equipment arrived today 11.06.2026 as promised. Great service and support that will give us peace of mind that our dad is safe in his old age. Thank you Denys for all your help and support, it is very much appreciated.

Careium supplies my elderly mother with a tidy alarm for falls. It was used many times and without fail the staff consistently carried out the procedures to help bring the problem to a safe end. Also, they remained totally professional when the alarm was accidently set off, again carrying out safety checks with my mother to ensure that everything was in order. A great service with great staff.
Ending the contract due to my mother going into care was made easy by Yvonne who expired the procedure and followed up with an explanatory email. Well done all at Careium.

Had Mattcshane today with my nan and was brilliant explained everything and was very good

Fizza Hussain came across as a very knowledgeable person and made the changes easy to understand

Luke May has just been to install a care alarm, heat alarm and smoke alarm for my 89 year old Grandma he’s a credit to your company so patient, friendly and really went the extra mile both me and my grandma want to let you you know how amazing he is.

I have mainly been in contact with Fizza Hussain, who has been very good indeed, answered all our question clearly, precisely and promptly.
Base on her, we have already referred another customer,
who is in the process of singing up, Mr C Stephen. on behalf of Mrs J Gooden.
We have already thanked Fizza, perhaps you could do the same.
Thank You Tim & Sue.

Clive Tong was very. efficient in signing me up for a personal alarm. His telephone manner was clear and he. didn't speak too quickly. He was very. helpful and patient.

Fizza Hussain was very understanding and sympathetic to the sad loss of Betty. Thankyou Fizza.
Bev and Richard.

Prompt, sympathetic and friendly service from Yvonne following the death of my mother.

I've just set up a care call system for my mother with a lovely lady called Fizza Hussain who readily answered all my questions and took us through the whole procedure clearly and with care, which was very reassuring. The whole process couldn't have been more straightforward and she couldn't have been more helpful.

The customer folks, especially Allison Kershaw, were extremely helpful, helping us find the right products and being very friendly.

We used the Careium team for a number of years and never had any cause for complaint. The staff were always polite and helpful. We have recently had a change of circumstances at home that caused us to need a more local and faster team of responders.

The person I spoke to was very polite and helpful. She explained everything clearly to me and took time to make sure I understood everything. She kindly offered me both options on how to wear the fob,which was appreciated. It will be delivered in the next couple of days which is really good and has put my mind at rest.

I made the decision to purchase a personal alarm for my bedbound, disabled wife to enable me (her husband/carer) to leave the house with piece of mind that if there she had an urgent requirement in my absence I could be contacted immediately.
After reviewing Careium Lifeline website and speaking to Denys I felt assured I had chosen the right company to help me.
The conversation with Denys was very clear, helpful and reassuring, answering all my questions very professionally.
I immediately chose to complete the transaction and submitted my details on the simple online form.
The complete transaction was completed in fifteen minutes and I cannot wait for the equipment to arrive in the next few days.
A very good and satisfying experience.

The engineer came today after making contact yesterday. He said he would be here between 12-1pm. He rang again this morning to confirm he would be on time and he kept his word.
Matt McShane the Engineer was polite and courteous and explained the alarm process well.
It was tested with him there in different scenarios to show me how it would work and how it should be tested monthly.
Great service from the Engineer. Thanks Matt 5 *****

The customer service agent Denys Oleksiienko was very helpful setting this up and explaining all of the options available which put my mind at rest about caring for my mum who has had a couple of falls recently. I think their package is excellently priced and gives real value for money. The unit is super easy to set up and comes with comprehensive instructions.

I spoke to Yvonne Szigetti in customer services and she was extremely friendly and helpful as I had to cancel the contract due to my mum's passing.
Made the process easy and was very sympathetic.

Very efficient. Good explanations.

Spoke to a lovely lady Amy Woollett regarding a pendant alert system for my Mum.
Right from the start of the conversation Amy was polite, clear to understand, so helpful, listened to all my questions and answered fully.
Very straightforward and delivery of item was fast tracked to enable my mum to come out of hospital, knowing she could call for help, should a problem arise.
I would definitely recommend this company.
Fantastic service and to have Amy so caring, talking me through everything was brilliant

Called customer services and Denys Oleksiienko was very helpful in updating all account details due to unfortunate change of circumstances. Good service and all handled very kindly. Thanks.