We had a visit today from careium in particular Luke may and Rebecca redshaw. What a lovely set of staff so proffesional and knew exactly what needed doing. Explained the new systems in place in great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Careium supplies my elderly mother with a tidy alarm for falls. It was used many times and without fail the staff consistently carried out the procedures to help bring the problem to a safe end. Also... See more
Company replied
Sophie Farrant was so reassuring, and explained everything I could possibly think of asking about the lifeline. I felt totally confident to buy, which is unlike me. She was extremely patient and ver... See more
Company replied
I contacted Careium to set up a care package for mum. I had the pleasure of speaking to Sophie, who I have to say is exceptional in every way, efficient, helpful, friendly. Sophie made the process se... See more
Company replied
Company details
Written by the company
Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about. Both our in-home personal alarm and out-and-about personal alarm services are easy to install and use a digital SIM which means no landline is required and there are no call charges. We offer free delivery throughout the UK. Our alarm receiving centre and head office is based in the UK. To order digital in home personal alarms or an out and about personal alarm or enquire about our services please visit our website or order via our website at www.careium.co.uk and click on "shop" or email uk.customerservice@careium.com.
Contact info
Aspinall House, BB1 2QE, Blackburn, United Kingdom
- 03003336511
- uk.info@careium.com
- careium.co.uk
4.8
Excellent
704 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very knowledgeable and helpful service…
Very knowledgeable and helpful service from Fizza Hussain, who answered all our questions. We have also appreciated the service via my mum's alarm since she has had it.
20 March 2026
Unprompted review
Reply from careium.co.uk
Hi Andrew, Thank you for your review on Fizza and our service, I am glad she was able to help you with any queries you had. I will pass this onto Fizza and the Management Team. Dave Williams - Customer Experience Manager
Sarah Cornford provided excellent…
Sarah Cornford provided excellent assistance in cancelling my now later step-mother pendant contract.
23 March 2026
Unprompted review
Reply from careium.co.uk
Hi Ken, Thank you for your review of Sarah's customer service, I will pass this on to Sarah and the Management Team - Dave Williams -Customer Experience Manager
Amy Woollett was courteous
Amy Woollett was courteous, friendly and informative. She did not pressure me in any way to complete a contract, in fact it was the opposite. She advised me to take some time to think about it and then to contact her if I wished to go ahead with the purchase, and left me an e mail with contact details if I did
18 March 2026
Unprompted review
Reply from careium.co.uk
Thanks Margaret for the wonderful review of Amy. Please do let us know if you need any further information about the service/equipment we offer - Clare Garvey
Reply from careium.co.uk
Hi Marie, Thank you for taking the time to add your review. Yes we operate our alarm services 365 days a year 24/7 and are there at the end of an emergency button press, if you need our support. Dave Williams - Customer Experience Manager
Great Customer Service
The customer service advisor, Amy Woollett, was very helpful and friendly. Amy was empathetic towards our situation, being equipment failure, and resolved the issue as a matter of urgency.
17 March 2026
Unprompted review
Reply from careium.co.uk
Hi Christine, thank you for your review of Amy's customer service and the resolution to your equipment fault. We are sorry you experienced this but glad Amy could resolve this for you. I will pass this onto Amy and the Management Team - Dave Williams - Customer Experience Manager
Dealt with technical support…
Dealt with technical support representative Mohammed Ali when installing a replacement base unit for my elderly mother. I’ve got to say Mohammed was very helpful, polite and patient when dealing with me. Seemed to resolve the issue. Thank you for your help
16 March 2026
Unprompted review
Reply from careium.co.uk
Hi John, Thank you for your review on Mohammed's technical support and for taking the time to add the review. I will let Mohammed and the Management team know. Dave Williams - Customer Experience Manager
We have today had to cancel the service…
We have today had to cancel the service as my mother in law has had to go into a home. Cancellation was very easy and explained very succinctly by Denys Oleksiienko. Email sent also to confirm everything in writing.
16 March 2026
Unprompted review
Reply from careium.co.uk
Thank you for your review Rebecca. We hope the services Careium have offer your Mother In Law have provided you with peace of mind. I will pass this onto Denys and the Management Team. Dave Williams - Customer Experience Manager
Fantastic service over the phone
Fantastic service over the phone, dealt with the enquiry fully. Very professional and courteous. Pleasure to deal with.
16 March 2026
Unprompted review
Reply from careium.co.uk
Hi Alan, thank you for taking the time to place your review of the customer service you received. I am glad that your enquiry was dealt with succinctly. I will pass this onto the Management Team. Dave Williams - Customer Experience Manager
Excellent customer service
Spoke to Denys Oleksiienko, customer advisor at Carium this morning as I needed to cancel Mums care alarm. Denys couldn’t have been more helpful. Understood what I needed, told me the next steps that needed to be taken and arranged for the equipment to be returned. Really kind and considerate conversation with him. Amazing customer service. Thank you.
16 March 2026
Unprompted review
Reply from careium.co.uk
Hi Cath Thank you for your review and we hope that the services at Careium have ensured your Mothers protection. I will pass the review onto Denys and the Management Team. Dave Williams - Customer Experience Manager
Efficient response
I needed to cancel a subscription and rang the company. I spoke to Denys Oleksiienko, who handled the query most efficiently and understood the situation. He was friendly and very personable and sent me a follow-up email explaining that the direct debit has been cancelled, as he promised to do.
12 March 2026
Unprompted review
Reply from careium.co.uk
Hi Philip and thank you for your review on Denys. We hope that the services of Careium have been of benefit to your Mother. I will pass your review onto Denys and his management team. Dave Williams - Customer Experience Manager
Joyce Edwards (stairlift)
Mr Ali was pleasant, sympathetic and very helpful. I only wish his attitude could be adopted by others in all other dealings I have.
11 March 2026
Unprompted review
Reply from careium.co.uk
Hi Joyce, thank you for your review of Mohammed Ali's customer service to you and thank you for taking the time to place it. I will pass this onto Mohammed and the Management Team. Dave Williams - Customer Experience Manager
Contacted Careium following a bereavement.
Had to contact Careium to cancel my late mother-in-laws service as she had recently passed away. I spoke to Denys Oleksiienko who was most helpful and compassionate in the circumstances. He explained that he would refer the matter to finance to cancel the direct debit and also advised how to dispose of the equipment. He emailed me within minutes of our conversation to confirm our discussion. Would also say that the response my late mother in law received from Careium on the occasions she had to use the service was excellent.
9 March 2026
Unprompted review
Reply from careium.co.uk
Hi Noel, Thank you for your review on Denys and the Services Careium have offered. Our condolences at this time. I am glad that Denys made the situation quick and easy for you and was helpful. I will pass this onto Denys and the wider Management Team - Dave Williams - Customer Experience Manager
Excellent service
My mother fell at 23.00 hrs and used her pendant to call assistance. Help arrived within 20 minutes and after a thorough check she was assisted from the floor. The responders name was Elizabeth Jackson and my mum was extremely happy with the speed her attendance and of her caring nature. Elizabeth ensured she was safe and well before leaving. Thank you for attending and looking after her so well.
26 February 2026
Unprompted review
Reply from careium.co.uk
Hi Helen and thank you for your review on our mobile responder Elizabeth Jackson and her manner in which she assisted with your Mum. We appreciate the time taken adding the review and I will pass this on to Elizabeth and her Manager and the Management Team. Dave Williams - Customer Experience Manager
First Class Customer Service from Ali Akbar
My call to customer services was handled by Ali Akbar who dealt with my issue in a very caring and compassionate manner. I can 100% recommend Careium for the services provided by this company.
5 March 2026
Unprompted review
Reply from careium.co.uk
Hi Jennifer, Thank you for your review of Ali's Customer Service to you and we are grateful for the time taken to leave the review and I will pass this onto Ali and his Management Team - Dave Williams - Customer Experience Manager
Pendant problem
I had a problem assembling my pendant and Ahmad Valli immediately said he would send a replacement to arrive ASAP. Very understanding and helpful
6 March 2026
Unprompted review
Reply from careium.co.uk
Hi Jane. Thank you for your review of Ahmad in our Customer Services technical support team, thank you for taking the time to place the review. I shall pass on your comments to Ahmad and the Management Team. Dave Williams - Customer Experience Manager
Yvonne was both empathetic and helpful…
Yvonne was both empathetic and helpful when hearing about my mother's death. The refund due was made very promptly. And I have now received the jiffy bag in which to return the equipment. All good.
27 February 2026
Unprompted review
Reply from careium.co.uk
Hi Steve and thank you for your review on Yvonne. Our condolences at this time on the death of your mother. We hope the services have given you peace of mind over the time she has been a recipient. I will pass your review to Yvonne and the Management Team - Dave Williams - Customer Experience Manager
Helpful staff
Sophie Farrant was very patient to explain any question from me. She helped me to fill in forms, the procedure is simple, I decided to become one of their customers.
2 March 2026
Unprompted review
Reply from careium.co.uk
Thank you for the lovely review of Sophie will pass this to her and her manager - Welcome to Careium and please do call us if we can assist with anything - Clare Garvey
Very professional
Very professional, friendly and helpful. Sophie Farrant was able to answer all my questions and advise on the best and latest care technology to assist my elderly mother's requirements. Follow up with dispatch of items and assistance offered for setup and support gives peace of mind. Excellent.
27 February 2026
Unprompted review
Reply from careium.co.uk
Hi CommsAnt, thank you for your review of Sophie's Customer Service, we appreciate the time taken to place the review and welcome aboard to Careium UK. I will pass this onto Sophie and the Management Team. - Dave Williams - Customer Experience Manager
Denys was so helpful and explained…
Denys was so helpful and explained everything to me . He was very efficient at sending an email with what we discussed. I was very impressed with his willingness to help and the manor in which he carried out throughout the call .
27 February 2026
Unprompted review
Reply from careium.co.uk
Hi Moira, Thank you for your review on Denys Customer Service, we appreciate the time taken placing the review and I will pass this onto Denys and the Management Team - Dave Williams - Customer Experience Manager
Very helpful and very pleasant with Amy…
Very helpful and very pleasant with Amy Woollett
27 February 2026
Unprompted review
Reply from careium.co.uk
Hi Joy and thank you for your review on Amy Woollett's customer service. Thank you for taking the time adding the review. Itss much appreciated. I will pass this to Amy and the Management Team - Dave Williams - Customer Experience Manager
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