CareLineLive Reviews 168

Even when proved unsuitable due to my locations having poor connection, they gave a full refund of all monies paid, even though I had been connected to their services for around 4 months. You can be 100% confident with this company

We have lately started to have problems with the app that are never resolved. Previously when we call the support team they ask what the problem is and get it resolved there and then. In the last few weeks we have been having problems with login in, sync issues, hanging system. when you log a report you are asked to send evidence and that seem to be the end of it. I have problems logged weeks ago with no solution and no feedback. The new problem is a very serious one affecting almost all the 30plus care workers, it was previously selected few now it cuts accross. The company need to wake up and address this issue. the support team seem helpless this time.

Had the pleasure of speaking with Jay to assist me with some queries regarding CLL. He was extremely helpful and took his time to explain everything so I could understand. Issue was resolved immediately. Thank you!

I'm always impressed with the quick response from the Support Team - I'm learning also that's it's always ok to ask about any issue or query.

Quick response and easy instructions to follow

Customer service is truly amazing ❤️

Absolutely first class and I would recommend them to anyone needing a quality care management software provider

I was really impressed by their prompt response and communicating with me throughout the process.

Joined a webinar around Google marketing. As a new business I have found this really helpful and it has given me some great ideas.

The App provides a single platform with all the functions you need to run a homecare provider business. GP connect feature is a great tool that has made my work so easy.
The company provides timely customer and technical support.

Lots of different features. Staff are helpful when we need any guidance.

Dawn is excellent and has helped me so much.

Great support from Coleen, swift, accurate, and easy to follow. Fantastic team, thanks to Nick and his team to make our work so much easier.

The team at Careline is brilliant! Every time I’ve spoken with Coleen or Donovan, they have been incredibly supportive and always ready to help.

Careline Live have been fantastic, the on-going support and after care have been invaluable. Careline Live has helped streamline tasks and assisted with providing a more efficient service. Thank you.

Colleen was fantastic at explaining the issues and really helped me to get it sorted fast.

As I have worked for another company were i was using Carte Line Live which is a great system...I have now opened my own and currently using the same system due to the expert help team

Very helpful indeed. Quick response.

Really quick responses when you need help and an overall great company!

Careline live team is very helpful and do try reslove the queries within a few hours of raising ticket. Colleen was the personal assigned for my problem and she was very patient and helpful. She provided step by step process to solve my issue and also dis check in after to see if it has been resolved.

Thank you so much for introducing GP Connect!

We’re incredibly grateful as it has saved us a lot of time going back and forth with GP surgeries. We can now access up-to-date medication lists, recent diagnoses, and more. It’s truly an excellent feature!