Caretag Reviews 6

I’m disappointed to be writing this review. The bracelet itself is well made and scans without any issues.

However, I later noticed that some important information was missing from my profile because I skipped sections during sign-up. At the time, this didn’t seem like a problem, as it stated the details could be added or amended later. Unfortunately, I’ve found no clear or easy way to update this information. I expected a customer portal or account area, but the only option I could find was a “contact us” button.

I contacted the company to ask how to update my details but received no response. I also reached out via social media, again with no reply.

Today I received an automated email asking for feedback, so here it is: this has the potential to be a great product, but it’s let down by a lack of customer support and a poor user interface for managing account details.

I've used a number of similar products, mostly wearables. Two previous NFC based products failed within a year, I switched to QR products because of this. The CareTag bracelet seems better designed, a bit thicker to protect the NFC chip. Many similar products cost about the same, but only include the first year of service. This is a much better value to receive 5 years of service for the same price.

It a useful item to have

A simple way to keep my medical needs and medication in one place. Easy to enter on their site.

Gives peace of mind and simple instructions! Could make all the difference in an emergency.

Super easy to use and the quality of the kit is excellent. Gives me confidence that if something happens, first responders will have everything they need. Great idea, well executed.