Carethy Reviews 24,604

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 739 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the competitive pricing of products, often finding them more affordable than elsewhere, even with shipping costs. Many appreciate the easy ordering process and the good selection of products available. However, a significant number of people experienced issues with delivery times, with some orders taking a long time to arrive or even going missing. There are also concerns about tracking information being unreliable or non-existent, and some customers received incorrect or damaged items due to inadequate packaging.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service. Many customers report prompt and well-packaged... See more

Product

People report ambiguous experiences with product. Many customers are very happy with their items, praising... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy online ordering... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive pricing, with many... See more

Quality

Clients share ambiguous opinions on quality. Many customers are satisfied, praising products like foot cream... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product, good price. The item was, however, shipped from overseas, extending the delivery period to over 1 week; not good if you want it in a hurry. Despite this, Caricol is an effective diges... See more

Company replied

Rated 4 out of 5 stars

I’ve ordered from Carethy a couple of times and each experience has been really positive. The website is easy to use, there’s a massive choice of premium brands, and next day delivery was a big plus.... See more

Company replied

Rated 4 out of 5 stars

Carethy has an incredible selection of beauty products all in one place. I was impressed by how many well-known brands they stock, and the prices are very competitive. My order arrived quickly and wa... See more

Company replied


Company details

  1. Cosmetics shop

Written by the company

The ultimate beauty destination offering +100.000 beauty products available worldwide. With over 2M visits per month and a growing portfolio of premium brands, we aim to build Carethy as the leader in the category. Sesderma, Lierac, Nuxe and other brands available with next day delivery. Carethy is part of Laboratorios Vanguard S.L. Partnerships Please contact us on support@carethy.net to discuss working with us. We are glad to work with fantastic brands and partners!


Contact info

3.5

Average

TrustScore 3.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars
Carethy logo

Reply from Carethy

Hi Margaret,

Thank you for your positive review.
We’re glad everything was smooth and easy for you, and that you’d use us again.
If you ever need anything, just write to us at info@carethy.net.

Regards,
Carethy team

Rated 5 out of 5 stars

Delivery service

22 April 2026
Carethy logo

Reply from Carethy

Hi Tiago

Thank you for your review and for highlighting our delivery service.
We’re glad it met your expectations, and we’ll keep working to make every order just as smooth.
If you ever need anything, please contact us at info@carethy.net.

Regards,
Carethy team

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Fast delivery & packaged well to avoid damage during journey
Very pleased with my order. Purchased several times. Smells really nice. Large bottle which is really good value for money. Excellent

29 April 2026
Carethy logo

Reply from Carethy

Hi Angela

Thank you for your lovely review and for ordering with us several times.
It’s great to hear that the online ordering was easy, the delivery was fast, and that your items arrived well packaged and safe. We’re also glad you’re happy with the fragrance and the value of the large bottle.
If you ever need anything, please feel free to contact us at info@carethy.net

Regards,
Carethy team

Rated 5 out of 5 stars
Carethy logo

Reply from Carethy

Hi Eric
Thank you for your kind review.
We’re glad to know you were happy with the product and that the delivery was quick, as we know receiving an order on time makes all the difference.
If you ever need any help, feel free to contact us at info@carethy.net
Regards,
Carethy team

Rated 5 out of 5 stars

Prompt delivery

27 April 2026
Carethy logo

Reply from Carethy

Hi PJ,
Thank you for your review and for pointing out the prompt delivery.
We know how important it is to receive an order on time, and we’re glad everything arrived quickly.
If you ever need any help, feel free to contact us at info@carethy.net
Regards,
Carethy team

Rated 5 out of 5 stars

Great service as usual & good product

Great service as usual & good product

26 April 2026
Carethy logo

Reply from Carethy

Hi Anne
Thank you for your kind review and for coming back to us again.
It is great to know that both the service and the product met your expectations, and we will keep doing our best to offer the same reliable experience every time.
If you ever need any help, feel free to contact us at info@carethy.net
Regards,
Carethy team

Rated 5 out of 5 stars

Efficient company with regular updates

Efficient company with regular updates. Delivery to the pickup point was smooth and updates given regularly. Arrived on appointed date.

23 April 2026
Carethy logo

Reply from Carethy

Hi Tracy
Thank you for your kind review. We’re glad the regular updates and smooth delivery to your pickup point made the whole process easier for you.
It’s great to know your order arrived on the appointed date, and we’ll keep doing our best to offer reliable service every time.
If you ever need anything, feel free to contact us at info@carethy.net
Regards,
Carethy team

Rated 5 out of 5 stars

Excellent Service

Easy ordering process and very quick delivery, especially as the company is based in Spain and I am in the UK.

25 April 2026
Carethy logo

Reply from Carethy

Hi Wendy,
Thank you for your kind review.
It’s great to know the ordering process was easy and that your delivery arrived so quickly, especially shipping from Spain to the UK.
We work hard to make shopping simple and reliable, and we’re glad you had a smooth experience.
If you ever need anything, feel free to contact us at info@carethy.net
Regards,
Carethy team

Rated 4 out of 5 stars

Good service

Good service, on time but expensive

23 April 2026
Carethy logo

Reply from Carethy

Hi Amada
Thank you for your review and for pointing out that the service was on time.
We’re glad your order arrived as expected, and we also appreciate your comment about the price, as it helps us keep improving.
If you would like to share a bit more about your experience, please feel free to contact us at info@carethy.net.
Regards,
Carethy team

Rated 5 out of 5 stars

Product arrived within the stated time…

Product arrived within the stated time scale and was well packaged. One box would probably have been adequate for the two tubs.

21 April 2026
Carethy logo

Reply from Carethy

Hi Andy
Thank you for your review and for pointing out that your order arrived within the expected time and was well packaged.
We’re glad the delivery went smoothly and that the products reached you in good condition, and we also appreciate your note about the packaging.
If you ever need any help, feel free to contact us at info@carethy.net
Regards,
Carethy team

Rated 3 out of 5 stars

Did NOT like -Advertising things you…

Did NOT like -Advertising things you don't have in stock - NOT good!(Tweezers).
Putting 3 bars of soap in a massive box and then the soap arrived damaged. (Bits broken off)!

22 April 2026
Carethy logo

Reply from Carethy

Hello Marilyn,

Thank you very much for contacting us. We sincerely apologize for the inconvenience with your order. We can confirm that one of our agents has already contacted you to address your request.

We are at your entire disposal for any further assistance required or doubt you may have.

Thank you very much for choosing Carethy.

Rated 5 out of 5 stars
Carethy logo

Reply from Carethy

Hi Tell,
Thank you for your review.
We’re glad to know the service was quick and easy for you, and that your shopping experience went smoothly.
We always work to make the process simple and reliable from start to finish, and if you ever need anything, you can reach us at info@carethy.net
Regards,
Carethy team

Rated 5 out of 5 stars

Quick and great prices

Always prompt and always good prices

8 April 2026
Carethy logo

Reply from Carethy

Hi Haseeb
Thank you for your kind words about our prompt service and good prices.
It means a lot to know you had a smooth experience and found great value with us.
If you ever need anything, feel free to contact us at info@carethy.net
Regards,
Carethy team

Rated 1 out of 5 stars

Still waiting for my delivery nobody…

Still waiting for my delivery nobody said anything l buy my product on 02/04/26 very bad comunicacion thanks

14 April 2026
Carethy logo

Reply from Carethy

Hello Miguel, thank you very much for sharing your comments with us! We can confirm that one of our agents has solved your case today, you can find all the information in your e-mail. Thank you very much for choosing Carethy!

Rated 1 out of 5 stars

My order was cofirmed on March 20

My order was cofirmed on March 20. Ittraveled from near Barcelona to Madrid to Paris to The yHague and confirmed exported 5 April but then no news until today when confirmed again exported April 20 and maybe en route to Canada? What is going on?

We expect Canada Post to be slow but it has b to get to them first

20 April 2026
Unprompted review
Carethy logo

Reply from Carethy

Hi John, thank you very much for sharing your feedback with us. We can confirm that one of our agents has already contacted you to address your request. Thank you very much for choosing Carethy!

Rated 5 out of 5 stars

Super Cool.

Super Cool.

13 April 2026
Carethy logo

Reply from Carethy

Hi Catalin
Thank you very much for your review.
We’re glad to know everything felt super cool and that your experience with us was a good one.
We’ll keep doing our best to offer reliable service and products, and if you ever need anything, you can reach us at info@carethy.net
Regards,
Carethy team

Rated 5 out of 5 stars

Good company to deal with always good…

Good company to deal with always good service.

15 April 2026
Carethy logo

Reply from Carethy

Hi W
Thanks for your kind words about our service.
It means a lot to know you find us easy to deal with and that you’ve had consistently good service with us.
We’ll keep doing our best to offer the same reliable experience every time, and if you ever need anything, you can reach us at info@carethy.net.
Regards,
Carethy team

Rated 5 out of 5 stars

Excellent service

I have been looking for this product for a while, as there are fewer UK stockists. I've used this product for over 30 years. The service has been excellent, from the user-friendly website to prompt delivery. Also no import taxes or duty payable on delivery

14 April 2026
Carethy logo

Reply from Carethy

Hi Sam
Thank you for your kind review.
It’s great to know you found the product you had been looking for and that the whole experience, from the easy-to-use website to the prompt delivery, went smoothly.
We’re also glad that the purchase arrived without extra import charges, which makes things a lot easier.
If you ever need any help, feel free to contact us at info@carethy.net.
Regards,
Carethy team

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery. As Ordered

14 April 2026
Carethy logo

Reply from Carethy

Hi Nick
Thanks for your review and for pointing out the prompt delivery and that everything arrived exactly as ordered.
It means a lot to know the process was smooth and you received what you expected without any hassle.
If you ever need anything else, feel free to contact us at info@carethy.net.
Regards,
Carethy team

Rated 5 out of 5 stars

Very fast delivery and very satisfied…

Very fast delivery and very satisfied with the product...

11 April 2026
Carethy logo

Reply from Carethy

Hi Bernadeta
Thank you for your kind review.
It’s great to know your order arrived very fast and that you are very satisfied with the product.
We work hard to offer reliable service and quality products, and we’re glad this was reflected in your experience.
If you ever need anything else, feel free to contact us at info@carethy.net.
Regards,
Carethy team

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