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CarFinanced  Reviews 261

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TrustScore 5 out of 5

4.8

Car finance and loan company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and pleasant. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often mentioning quick response times and a seamless user journey. However, some customers also noted issues with the process, specifically mentioning repeated requests for documentation, which led to delays and a feeling of wasted time. A few other people also felt that the support from agents diminished after the car was purchased, making it difficult to get further questions answered.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, professional,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as smooth, efficient,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a lovely lady called Aliyah look after me throughout my purchasing a new car journey and she has been absolutely wonderful! Nothing was to much hassle, provided me with so much knowledge a... See more

Company replied

Rated 5 out of 5 stars

ADAM ! What an absolute legend. He has been super helpful from the start and has great communication. Got approved for finance, then ended up selecting a different vehicle, but Adam was quick an... See more

Rated 5 out of 5 stars

I'm very happy I chose this company! The service was fast, professional, and very friendly. Callum was extremely helpful — he answered all our questions clearly and made the whole experience smooth an... See more

Rated 5 out of 5 stars

Had the pleasure of dealing with Humera, all i can say is what a Great Asset to the company she is! So helpful, respectful, patient and gave me great advice. She's been helping me with my purch... See more

Company details

  1. #43 of 63 best companies in Car finance and loan company
  2. #57 of 98 best companies in Finance broker

Written by the company

At CarFinanced, we make car finance simple, clear, and stress free. Whether you have good credit, bad credit, or you’re self employed, we work hard to find a deal that suits your situation. We take the time to explain everything properly, keep you updated throughout, and make sure there are no surprises. Our goal is to help you get the car you want with a finance plan that actually works for you. Apply now in 60 seconds today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic Company, Thanks Adam

I’ve had trouble in the past with finding finance and receiving almost next to no help when looking for cars, but I was given a personal agent who helped me every step of the way he went above and beyond to help me secure my car. I really appreciate how hard he worked and there customer service is a 10/10

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Can’t thank Adam enough

Can’t thank Adam enough! He has been so helpful and efficient at sorting everything for my new car. Can’t believe how easy the process has been. Highly recommend!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

We got a new car today we are so…

We got a new car today we are so excited thank you for everything to miss Humera she is so friendly and she makes everything so fast thank you for fast and incredible service miss Humera 🔝

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Honestly brilliant

Honestly. Brilliant service. I got messed around, being promised this that and the other buy two other companies. Offering low rates. But being impossible to work with.
These guys stepped in. Yes..I am paying a bit more with them. However. They didn't mess around. Had it sorted within hours, allowing me to pick up the car the same day. Friendly and efficient. Guess sometimes you got to pay a bit more for a company that actually want to work with you! Very happy with the service. Keep up the good work.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with CarFinanced! Adam was brilliant from start to finish! He has excellent customer service skills, dealt with my queries patiently and ensured my car finance cleared in time for my birthday!!! Happy customer! Thanks Adam! 5✨

24 November 2024
Unprompted review

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