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CarFinanced  Reviews 261

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TrustScore 5 out of 5

4.8

Car finance and loan company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and pleasant. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often mentioning quick response times and a seamless user journey. However, some customers also noted issues with the process, specifically mentioning repeated requests for documentation, which led to delays and a feeling of wasted time. A few other people also felt that the support from agents diminished after the car was purchased, making it difficult to get further questions answered.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, professional,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as smooth, efficient,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a lovely lady called Aliyah look after me throughout my purchasing a new car journey and she has been absolutely wonderful! Nothing was to much hassle, provided me with so much knowledge a... See more

Company replied

Rated 5 out of 5 stars

ADAM ! What an absolute legend. He has been super helpful from the start and has great communication. Got approved for finance, then ended up selecting a different vehicle, but Adam was quick an... See more

Rated 5 out of 5 stars

I'm very happy I chose this company! The service was fast, professional, and very friendly. Callum was extremely helpful — he answered all our questions clearly and made the whole experience smooth an... See more

Rated 5 out of 5 stars

Had the pleasure of dealing with Humera, all i can say is what a Great Asset to the company she is! So helpful, respectful, patient and gave me great advice. She's been helping me with my purch... See more

Company details

  1. #45 of 63 best companies in Car finance and loan company
  2. #59 of 97 best companies in Finance broker

Written by the company

At CarFinanced, we make car finance simple, clear, and stress free. Whether you have good credit, bad credit, or you’re self employed, we work hard to find a deal that suits your situation. We take the time to explain everything properly, keep you updated throughout, and make sure there are no surprises. Our goal is to help you get the car you want with a finance plan that actually works for you. Apply now in 60 seconds today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Job done, no pain.

Being inexperienced in the world of personal finance it was reassuring to find Adam was great at guiding me through the whole somewhat complex process. Thanks to him for making it a smooth and easy process.

5 February 2026
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Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 1 out of 5 stars

SCAM

SCAM. Payment was promised and later refused. I was misled about who I was dealing with, and communication ceased entirely. Proceed with caution.

6 February 2026
Unprompted review
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Reply from CarFinanced

Thank you for your feedback and we’re sorry to hear about your experience.

We take situations like this very seriously, especially when it involves our dealer partners. To clarify, payments are only released once all lender conditions have been fully satisfied and the deal has been formally approved and completed. If funding was not issued, this would have been due to outstanding requirements or a change in the lender’s decision at final stage.

Rated 1 out of 5 stars

I wouldn't do it again

26 January 2026
CarFinanced logo

Reply from CarFinanced

Hi Jeff,

Thank you for your feedback and we’re really sorry to hear you feel this way.

We always aim to provide a smooth and transparent experience, so it’s disappointing to know we didn’t meet expectations. We’d appreciate the opportunity to understand what went wrong and see if we can put things right.

Please email us at care@carfinanced.co.uk quoting your Trustpilot name so we can locate your application quickly.

Kind regards,
CarFinanced

Rated 5 out of 5 stars

Great Staff

Aliyah was absolutely lovely, really polite and helpful with the whole process, couldn't recommend using this company enough especially her service as it was top quality, if I ever look to get another car through finance I will definitely use them again.

22 December 2025
Unprompted review

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