www.carflexi.com Reviews 37,165

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the booking process, often describing it as fast, straightforward, and convenient. Many users appreciate the clear and user-friendly website, finding it helpful for comparing options and understanding all necessary information. The service is often praised for its efficiency, with many people noting a seamless experience from pick-up to drop-off, and the staff are frequently described as friendly and helpful. However, some customers experienced issues with the service, including confusing pick-up procedures or difficulties with online forms. A few people also mentioned unexpected charges or deposits upon arrival, leading to dissatisfaction with the final price. There were also isolated reports of cars not being available or issues with communication regarding out-of-hours assistance.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast, friendly, and efficient service, noting... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the rental prices very reasonable,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process to... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Website

Reviewers mention positive feedback about the website. Many customers find the site user-friendly, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The location of the car hire pick up at Auckland airport (Holiday Inn) was ideal and a petrol garage just down the road to fill up in return. The pick up procedure was a little confusing but once dire... See more

Rated 4 out of 5 stars

Very satisfied - however I later discovered that although I paid for a FULL cover insurance policy, the cover was not by the rental company, but by Car Flexi. So when I took the vehicle, a €1300... See more

Rated 5 out of 5 stars

Was worried due to some bad reviews I saw here but decided to pull the trigger and book - booked Gobycar in Mallorca with CarFlexi and my experience couldn't have been better. Booking had zero deducti... See more

Rated 5 out of 5 stars

The rental price was very reasonable. The rental agreement language is somewhat difficult for non lawyer to keep up with. The process of making the reservation is pretty straight forward. Would... See more

Company replied


Company details

  1. Car rental company

About www.carflexi.com

Written by the company

CarFlexi offers you the best possible rates from top international and major local car rental companies across 45,000 rental stations!

24 /7 Customer service

We are happy to assist you at any time. Call our customer care team, use our online Live-support or Email us Our team is 24 hours a day 365 days a year available for you!

Rental Cars with CarFlexi.com

Written by the company

Exclusive deals guarantee the best value for money rental cars.
We have access to exclusive lowest prices and free add-ons. Our smart booking search engine will ensure that we pass those savings on to you! We will show you the best and cheapest price for your rental requirements to help you find your ideal car.
Local Car Rental Expertise Brought To You
We believe everyone should have a memorable and enjoyable experience with their car rental. For that reason we have selected suppliers that are friendly and helpful, reputable and have in-depth local knowledge to ensure you get the best out of your rental.
Make an informed car rental choice
Our mission is to help people pick the right rental. Before you book, we will show you everything you need to know. Past customer ratings, what's included and pick-up information, we give you all the facts, so that you can make the right rental choice for you.

No Cancellation Fees Up To 48 Hours Before Pick Up.

Free Cancellations For Up To 48 Hours Before The Rental Starts

Free Cancellations For Up To 48 Hours Before The Rental Starts
Customers can safely cancel or change their reservation up to 48 Hours before they pick up their rental car. Our partners having confirmed they have a reserved car any last minute cancellation may induce a standard fee.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

5-star
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Rated 5 out of 5 stars

Very good and efficient service

Very good and efficient service , good prices too

16 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Avi Shafrir

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Cautious traveller

I was dubious at the beginning but am really happy with the whole process. I would recommend

16 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Adam Homewood

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

I always use carflexi to book a car,and…

I always use carflexi to book a car,and do it very often.They are fast,reliable and at best market price

16 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear AS

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

expandable

expandable

15 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear lutifia julani

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Reliable site

Reliable site. Easy booking process. Fair prices.

15 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Thanos Moutsaras

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Excellent service

Excellent service always given

15 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Gary

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Good service

Good car, friendly staff, fair price

7 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Ante Marinko Zecevic

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Simple booking platform

Simple booking platform and airport terminal pickup

15 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear David Monks

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 3 out of 5 stars

I am writing to express my…

I am writing to express my dissatisfaction with the assistance I received from your customer service team.

I had specifically requested the car rental provider’s address at Heathrow, as well as their email contact. However, your representative, Asha, declined to provide this information and instead told me to follow the designated meeting point instructions.

This was not helpful to my situation. As I will be traveling with multiple pieces of luggage and a senior person, it would be highly inconvenient for me to take buses from Terminal 4 to Terminal 5 and then transfer again. I had intended to arrange an Uber directly to the rental location, which is why I requested the address.

I also asked for the company’s email address so that I could contact them directly if the information was not available on your end. Unfortunately, this request was also not accommodated.

I would appreciate it if you could provide the requested details promptly. Additionally, I hope you will take this feedback into consideration to improve the level of support provided by your customer service team.

Thank you for your attention to this matter.

Yours sincerely,

7 April 2026
Rated 5 out of 5 stars

Good prices

7 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Andres Kuzmanic

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Excellent service

Excellent service

7 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Anna

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Clear

Clear, straightforward, efficient

7 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Des

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Maltesers

Great vehicle and efficient stuff. Thanks

22 March 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Joseph Gerada

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 1 out of 5 stars

Forgot driving licence

Forgot driving licence, they wont give the same car by paying full price or wont let us add second driver, you let me in the middle of no where with 3 kids very rude people

7 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear F.Z,

We're sorry for the inconvenience caused by the license issue. However, as stated in the terms and conditions you have accepted at the time of booking, the driver must present a full, valid driving license held for at least one year with no major endorsements.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Excellent staff

Excellent staff, great location clean car affordable price

3 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Andromachi

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

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