www.carflexi.com Reviews 37,165

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the booking process, often describing it as fast, straightforward, and convenient. Many users appreciate the clear and user-friendly website, finding it helpful for comparing options and understanding all necessary information. The service is often praised for its efficiency, with many people noting a seamless experience from pick-up to drop-off, and the staff are frequently described as friendly and helpful. However, some customers experienced issues with the service, including confusing pick-up procedures or difficulties with online forms. A few people also mentioned unexpected charges or deposits upon arrival, leading to dissatisfaction with the final price. There were also isolated reports of cars not being available or issues with communication regarding out-of-hours assistance.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast, friendly, and efficient service, noting... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the rental prices very reasonable,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process to... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Website

Reviewers mention positive feedback about the website. Many customers find the site user-friendly, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The location of the car hire pick up at Auckland airport (Holiday Inn) was ideal and a petrol garage just down the road to fill up in return. The pick up procedure was a little confusing but once dire... See more

Rated 4 out of 5 stars

Very satisfied - however I later discovered that although I paid for a FULL cover insurance policy, the cover was not by the rental company, but by Car Flexi. So when I took the vehicle, a €1300... See more

Rated 5 out of 5 stars

Was worried due to some bad reviews I saw here but decided to pull the trigger and book - booked Gobycar in Mallorca with CarFlexi and my experience couldn't have been better. Booking had zero deducti... See more

Rated 5 out of 5 stars

The rental price was very reasonable. The rental agreement language is somewhat difficult for non lawyer to keep up with. The process of making the reservation is pretty straight forward. Would... See more

Company replied


Company details

  1. Car rental company

About www.carflexi.com

Written by the company

CarFlexi offers you the best possible rates from top international and major local car rental companies across 45,000 rental stations!

24 /7 Customer service

We are happy to assist you at any time. Call our customer care team, use our online Live-support or Email us Our team is 24 hours a day 365 days a year available for you!

Rental Cars with CarFlexi.com

Written by the company

Exclusive deals guarantee the best value for money rental cars.
We have access to exclusive lowest prices and free add-ons. Our smart booking search engine will ensure that we pass those savings on to you! We will show you the best and cheapest price for your rental requirements to help you find your ideal car.
Local Car Rental Expertise Brought To You
We believe everyone should have a memorable and enjoyable experience with their car rental. For that reason we have selected suppliers that are friendly and helpful, reputable and have in-depth local knowledge to ensure you get the best out of your rental.
Make an informed car rental choice
Our mission is to help people pick the right rental. Before you book, we will show you everything you need to know. Past customer ratings, what's included and pick-up information, we give you all the facts, so that you can make the right rental choice for you.

No Cancellation Fees Up To 48 Hours Before Pick Up.

Free Cancellations For Up To 48 Hours Before The Rental Starts

Free Cancellations For Up To 48 Hours Before The Rental Starts
Customers can safely cancel or change their reservation up to 48 Hours before they pick up their rental car. Our partners having confirmed they have a reserved car any last minute cancellation may induce a standard fee.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

5-star
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Rated 5 out of 5 stars

Great choice of cars at reasonable prices

Great choice of cars at reasonable price. We rented in three countries with insurance included. Car providers were acceptable, some could have cleaned the cars better.

12 December 2025
www.carflexi.com logo

Reply from www.carflexi.com

Dear Martin Jarrett

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Good website

Good website. Easy process

12 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Jonathan King

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Simple and easy from start to finish.

Simple and easy from start to finish.

5 April 2026
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Reply from www.carflexi.com

Dear Sean

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars
www.carflexi.com logo

Reply from www.carflexi.com

Dear Henri-alexandre

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

So far the process is so simple and…

So far the process is so simple and straightforward.......I only hope the rest of the transaction will go as smooth.

5 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Steve Cardew

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

So easy

So easy. Flexible arrangements

12 April 2026
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Reply from www.carflexi.com

Dear Colin Harris

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Cut out all the messing I like when you get to the hire desk at…

I like when you get to the hire desk at the airport it cuts out all that up selling you have to put up with, as it’s all agreed before you get there

4 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Mr James Day

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Nice

Great responsiveness

5 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear DB

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 1 out of 5 stars

DO NOT USE CAR FLEXI WEBSITE!!!!

Reference Nr: CF775A92 and CFC75D6F Cancelled first booking, made a second booking which was not what I requested. Tried to cancel but said, make another booking previous would automatically cancel. Made 3rd booking on 7 April, send mails, and a week later the booking is still not cancelled. No replies to mails. No confirmations of bookings, no refund, no feedback, no responses. Received a phone call from the rental company to say there are 2 bookings but still nothing from Carflexi. Horrible website. Cannot contact them. Whenever you go onto a website where there are no email or telephone numbers to get hold of them, STAY AWAY AND DO NOT USE!!!!!!!!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book, good price/value ratio

Easy to book, good price/value ratio; I will be able to say more after I pick up the car :-)

7 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Ferruccio LAGUTAINE

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Super service

Very quick and friendly lady at the counter, the gentleman who brought us to the car went through the small defects on the vehicle with us step by step and TOP service, he even packed our luggage into the car.

3 April 2026
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Reply from www.carflexi.com

Dear Sabine

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Recommend the company…

I have previously rented a car abroad with this company.
I have also made changes without a problem.
I appreciate the possibility of online registration to find a company that is willing to rent a car even for people over 80.
From my experience, I prefer full protection (0 deductible) in the rental insurance abroad.
I recommend CAR FLEXI.com,
The prices are also reasonable.
Yossi Shabtay - Israel
April 2026

11 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Yosef Shabtay

Thank you for taking the time to leave a review.

We appreciate your feedback and we are happy to know that everything met your expectations.

Kind Regards
CarFlexi.com

Rated 1 out of 5 stars

Scam

I rented a car to pickup in Imperia, Italy but at the adress given in the voucher there was no company. Luckily we found another car rental not far away. When i wrote an e-mail about the situation i didn‘t get an answer.
I don‘t know how i could have found out, that there was no office / pick up for the car i booked.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Flawless service

11 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Gunnar Bendiksen

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Everything ok

Ok everything

3 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Ken

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Great experience

Great experience
Really easy to book and communication was excellent

2 April 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Holly

We truly appreciate your positive feedback and look forward to assisting you again soon.

Kind Regards
CarFlexi.com

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