Carglass Reviews 

I went to change the wind shield. Everything was ready and on time. They explained everything

CarGlass does not respect the cross-border VAT rules between EU Member States, as outlined in the EU Directive 2006/112/EC. The staff at the desk refuse to remove the VAT from the invoice and the contact center agents are clueless about it. This is a big setback for them as it makes the process illegal.
The service itself was timely and of high quality.

I got fantastic service at Carglass Amsterdam. They told me what I needed to take care of, I got my appointment within a few days despite the Christmas holiday period, got advice that I could drive with my car until the appointment and then the service was done on and in time. Perfect, thank you Carglass Team!

The shop was very clean and organised, staff was very professional and friendly. Installer did an excellent job and was great at explaining the options and process, appointment and time to install was exactly as given.

Great service

1740 EUR for a 2017 Toyota Yaris windshield replacement + calibration.

PS.: No invoice is provided only a service log and a card payment receipt-> you do not know what are you paying for

Edit2: They have sent me somebody else's invoice. What is going on with this company?

Great service!
Nice waiting room and professional and friendly staff.

It was very good 👍

I have a Mercedes E300 cabrio that had a dent on the windshield. First Carglass tried to fix it but it couldn’t. They charged the job to the insurance anyway.
My only option was to change the windshield. Carglass ordered for me and I came to their garage for the exchange

I noticed they have no clue on how to do the job on a cabrio so they pretended to do it for the first time with my car.

I stopped them and I am at Mercedes dealer.

Carglass should not offer jobs they can’t do. If you have a fine car DO NOT GO TO CARGLASS.

This refers to Carglass Thermi Greece.
I visited 4 times in the last couple of months
1st time I needed a windscreen repair which I had just noticed on the passenger side.

I got there and they very nearly "accused" me of knowing about it (which I didn't) and I had just wasted their time knowingly. What a terrible thing to say!

At that point the manager asked me if I wanted wind-defenders and I did. He had to order them in.
He asked for cash advance but I only had a card. He was disappointed for some reason.

2nd visit to fit the wind-defenders. All good I thought but I was asked to keep the windows shut for a week which I did. For a week and 2 days.

I was not happy with the operation as the windows kept "kicking" the wind-defender and soon enough, I felt, it would damage both.

3rd visit to tell them of the problem. They immediatly assumed it was my fault for not keeping the windows shut. I corrected them. Then they said that 'that's what they do and it's unlikely anything could change that' but I could get my money back (one of the technicians on the floor told me that and took me to the guy at reception).
Following that advice, I asked if I could take them out and get a refund. I had to reschedule a visit because I wasn't able to do it there and then.
The guy at reception that I spoke to didn't mention anything about not being able to offer a refund and we rescheduled for another day.

4th visit. I had to wait for over 40' beyond my appointment time for these wind-defenders to be taken out and a refund to be issued at which point I informed them that I had to leave and I asked them to do the job as soon as possible.
But... I found out that they are not taking them out and instead the manager asks me to 'be patient' and keep them until they bed in. It turns out it might take longer than 1 week.
They were going to spray them with dry silicone instead ... at which point I lost my patience and asked them to take them out.

The manager told me that I couldn't get a refund after all.

I left absolutely furious. I cannot deal with people like that. One told the truth, one lied and one tried to get away with an illegal transaction.

This is not service worthy of a big company. It's in fact illegal to refuse a refund of any item purchased that doesn't work as it's supposed to.

Absolutely terrible.

My small Asian spouse had to wait from 2PM to 5PM with a newly born and a 4-year old - she was the last car that afternoon to be serviced. At the end, she was told that they could not finish the job and she had to come back the next day.
I truly wonder whether it would have happened to me, a tall white male in a suit. I will not find out because I will not return to Carglass.

My experience with Carglass was extremely bad unfortunately. Here are all the problems I encountered:
1. Booked an appointment for a specific date with the online tool. A day later got a call, the service agent asked me to make a new appointment, because online tool is not actually reliable (my window is not on stock)
2. A few days later I was called back and was told my window was shipped to Eindhoven, though I needed it in Den Bosch. So I made an appointment in Eindhoven. Ok for me...
3. Day before the appointment: Appointment was cancelled by CarGlass- CarGlass made me a new appointment without asking for my availability (not ok!), so I called them and set up a new appointment
4. The lady I talked to on the phone then told me it is no problem to make an appointment in Den Bosch iso. Eindhoven, they can ship the window from one location to another. The previous service agent had told me that is not possible- wrong information
5. Day of the window exchange arrived: I went to Den Bosch- turns out, CarGlass has ordered the wrong window. So I had to go home again and they would order the right window.
6. New window had arrived, but: They did it again: Set up an appointment for the next day without asking for my availability. Guess what? I have a job. this is not ok! So I called them and we made another appointment.
7. At the appointment, I asked for the price of the window. I was told about the costs, which seemed quite expensive to me (480EUR for a small back window). They told me this is because the use OEM products only from car manufacturers. After the window had been installed, I took a look and turns out the window is not an OEM window at all. This is almost fraud...
8. After the appointment I was sent an invoice by Email. In that invoice, there was an insurance mentioned, which was not at all my insurance (I have none and paid myself) and also services mentioned in there were not the ones performed on my car. Not sure what this was about, but makes no sense to me.
9. I had paid directly in the shop, though kept getting payment reminders. I called customer service to stop sending these invoices and they confirmed they would do. Turns out they did not stop. So I got more pushy payment reminders. I called the again and finally the reminders stopped.

Incredibly bad experience. Only positive not: I filed a complaint with their customer service and they sent me a 30EUR dinner voucher for compensation. Very nice, though still: This company is very unprofessional.

The only positive is the person who worked on my car did a decent job. The rest of the people working there (most probably the company policy) expects that you know how Carglass company operates and you know all the available options they provide! I should have demanded things before my appointment that I should have known what they were. It is so hard to tell what options I can have!!!

Excellent friendly safe service
I recently required a new wind screen for an APK. I was apprehensive about making an appointment in these Covid times. The service and safety at the center was excellent I did not have to worry. Good job, good service.......... recommended.