Fist time customer with pallet transport between Germany And Czech Republic. Transport was carried out without any issues. + Easy to find out pricing online and book + Fair prices + Pick up with... See more
Company replied
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Fist time customer with pallet transport between Germany And Czech Republic. Transport was carried out without any issues. + Easy to find out pricing online and book + Fair prices + Pick up with... See more
Company replied
Good experience working with this company. The only notes I have for future customers: do not buy the priority booking or delivery (7.5€ each), it’s worthless, literally nothing extra is adde (they wo... See more
Company replied
I had a bike being delivered with this company recently, and the shop messed up with the dates so I would be on holiday when it would arrive. The customer service via chat was fast and super kind,... See more
Company replied
This is my second shipment with Cargoboard and I cannot speak highly enough about it. Their communication with my company has always been great. They are always so accommodating and their service... See more
Company replied
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Technologiepark 22, 33100, Paderborn, Germany
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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We have sent a small pallet (Auftragsdetails - 63593609) in October 2020.
The pallet was damaged during transportation and the content of a carton was not usable anymore.
Our customer didn't accept the cargo because Cargoboard's driver was not able to speak German or English and was not ready to sign a damage record! So the cargo has been returned to us. Cargoboard charged us also a return cost!
We sent images of damaged cartons, copy of email from the customer, and claimed shipping cost plus cost of only one carton that was not usable anymore, but they didn't take any responsibility just a short email that said the pallet possibly was damaged before shipping and insurance would not accept.
We even had a photo of the pallet that we took before shipping as a record!
Now have two options just ignore 300€ or take the case to court and waste a lot of time!

Reply from Cargoboard GmbH & Co. KG
Consistently Awful!! I had an issue with a collection which I contacted customer service and was assured that this had been rearranged. AGAIN they did not collect my pallets? I think I am going to have to find another more reliable company to deal with our pallet deliveries in Germany!!
Even after speaking with the Customer service team my issues have not been resolved?

Reply from Cargoboard GmbH & Co. KG

Reply from Cargoboard GmbH & Co. KG

Reply from Cargoboard GmbH & Co. KG
A bit of nonsense in the Customer Service, they blocked my live-chat for nothing after providing nonsense explanations for a delay during the pickup. But the front-end the best I saw and no mess. Really good visibility.
Top Speditionsanbieter bis dato nie enttäuscht worden!! Top weiter so.

Reply from Cargoboard GmbH & Co. KG
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