Absolutely disgusted. Didn’t realise by choosing their cheapest option for a hotel I had to pay a £100 subscription fee. That was a year ago. Phoned to cancel it but after a long argument was given a... See more
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Awful company, now part of eDreams which i didn't know. Booked a car, they never sent an email confirmation, never had that before. Their customer service doesn't really exist, when i emailled they ju... See more
Absolutely iniquitous. I chose not to sign up for their 'Prime' or any other additional levels of service, complete my booking, enter card details and am notified 'the search has failed. Try again'. I... See more
Absolutely terrible, AVOID this third party scammers. Booked and paid for car rental in Sicily and they refused to give me the car as my credit card name was not matching my documents, it was initial... See more
1.2
Bad
86 reviews
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Auto-Enrolled into Opodo Prime – Refund Refused
I was automatically enrolled into Opodo Prime when booking a flight in May 2025, with no clear opt-out. I was then charged for a year’s subscription after a “free trial” I didn’t knowingly accept.
I tried to cancel within the cooling-off period, but Opodo refused to refund me and falsely claimed I had used a £45 voucher (I haven’t). Their customer service was slow and ignored UK consumer law.
I’ve now had to escalate this to Citizens Advice, Trading Standards, and my credit card provider under Section 75.
Be very cautious when booking — check for hidden Prime subscriptions.
5 June 2025
Unprompted review
Booked a car and was 15 mins late so…
Booked a car and was 15 mins late so they refused to let us have it and took all of the money for a 7 day car hire and refused to refund any.
12 May 2025
Unprompted review
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