Value Car Rental Reviews 

452
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Vehicle was in good condition. Detailed explanation of all the features and how to setup the tent, etc. Everything was supplied for camping in relative comfort. Truck had a dual gas tank for explor... See more

Rated 5 out of 5 stars

The car company is off airport grounds, but conveniently located about 10 minutes away, nested in the lobby of the Holiday Inn - Airport. You have got to ask for MARIA: she's one of the hardest c... See more

Rated 5 out of 5 stars

While I had some trepidation about booking with someone I'd never done business I was not only satisfied but impressed. The people were great , knowledgeable and helpful. We rented three vehicles for... See more

Rated 5 out of 5 stars

Top lads and really accommodating.. daisy the mini bus was excellent condition will definitely recommend and use again thanks

Company details

  1. Car rental company

Information provided by various external sources

The lowest prices for 4x4 vehicles in Namibia! Here you can hire a perfectly good 4x4 at a cheap price! The ideal solution for visitors traveling on a budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

452 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(452)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!!!

Everything was perfect from the booking until the end of the renting. The team is very reactive to answer to question, at our arrival the guy takes is time to explain how to use the car, there are good equipment... It was our first renting for that kind of 4x4, we will rent it for sure for our next trip :-)

16 June 2015
Unprompted review
Rated 4 out of 5 stars

Professional Service!

Professional service by staff, Lowest rates quoted in Windhoek, Clean & reliable 4x4 vehicle provided.

Just check canopy as it pulls in a lot of dust - unpleasant experience unpacking with all goods and equipment to be cleaned!

16 June 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Strongly Recommend.
Although some tools were missing (rope is a minimal standard) the services were good, the car was in good shape and assistence was amazing. Rente a car for almost 2 months and overall quite happy with it. Almost 10000 kms of puré fun in great car.

16 June 2015
Unprompted review
Rated 5 out of 5 stars

Very nice deal...

A very good experience with this rent car company. The people are very friendly and the car is nice. Not new but nice, no problem during the 2000km trip.. No problem for the pick up and the take of. The camping materiel is a litle bit old but very useful. We make the reservation for two people camping materiel but when they know we have a 5 years old son with us, the put free a entire set for him. Thanks for all, If we return visiting Namibia, be sure we take the same rental company.

19 February 2015
Unprompted review
Rated 4 out of 5 stars

good relation quality price

Nice welcome and all facilities when we pick up and give back the car.Friendly and helpful staff.
We didn't have any problems during our three weeks journey(even a puncture) although the wheels could be in better condition.
We definetely recomend this company!!!!

16 November 2014
Unprompted review
Rated 5 out of 5 stars

worth recommendation, reasonable prices

we rented 2 cars for 21 days, over 5300km done, quite reasonable price comparing to other rent companies, no major problems with cars at all, equipment not the newest one, but clean and still full usable, linen and roof tent clean. Quick paper proceeding (within 1 hour), and in case you have bad luck with small damage (like mirrow broken etc) the compensation suprisingly reasonable - they do not let you go with your last soaks as it sometimes heppens in European rental co.

2 November 2014
Unprompted review
Rated 4 out of 5 stars

I am all together satisfied with the car rental.

The two times I used this car rental the cars have been in good condition and the service was great too. The one thing I want to critisize is that in the best insurance I could get it is better to hit an animal than to avoid it. In case of an accident by avoiding an animal, insurance didn't cover the costs. But anyways, if there is a next time for me in Namibia I will go back to this company.

30 October 2014
Unprompted review
Value Car Rental logo

Reply from Value Car Rental

Dear Mr. Laurent Terreyre,
Thank you for your feedback. Just to inform you that the situation of the insurances have been improved and that currently also with VCR it is possible to have so-called 'single-vehicle accident' damages covered.
In this PLATINUM cover also sandblast damages, wind screen damage, one tyre damage and undercarriage damages are insured with an excess of only N$ 1.500.
Kind regards and we look forward to welcome you back at Value Car Rental.

Rated 5 out of 5 stars

Professional, efficient and very helpful

I have used them twice now and will be using them again next year.
This last trip had two issues where a window was smashed in Windhoek to steal a backpack which was fixed immediately, and the fuel filter light came on in Tsumeb where we had it fixed and were re-imbursed no problem.
They offer a professional and efficient service, all done with a smiling and helpful staff, and the vehicles are in good condition, so am happy to use them again and recommend them to friends.

30 October 2014
Unprompted review
Rated 4 out of 5 stars

Vehicles and service were good except for the transfer drivers!!!!!!!!

In general all has gone well and the staff in Windhoek were good....
Had a BIG issue with the head transfer driver as he was extremely rude and unfriendly!!!!
I am still waiting for my deposit to be returned to me as it has been more than a month since the return of the vehicles..... not very good!!!!

30 October 2014
Unprompted review
Value Car Rental logo

Reply from Value Car Rental

Dear Peter,

Thank you for your feedback.
I am sorry to hear that the transfer driver did not behave as expected. Management has taken this up with him. Furthermore, the blocked excess amount on your credit card has been released from our side straight away after the paperwork for the damages had been finalized, so we did what we promised to you. However, as Christiane of the reservations department informed you already, the complete processing of this release can take up to 14 to 21 working days, depending on the banks involved. Please enquire with your bank about the status of the release and in case your bank requires a written statement of our bank or of our company concerning the release, please send an email to us again.

Kind regards,

Value Car Rental

Rated 5 out of 5 stars

Outstanding

Great and hassle free customer service. Good solid vehicles with no issues. Very professional outfit. Highly recommended

30 October 2014
Unprompted review
Rated 4 out of 5 stars

fantastic attention to detail

The cars were fantastic - newer and more luxurious than anticipated and prepared excellently. When we ripped tyres or got bogged in the wilderness, the equipment was all there - multiple jacks, two tyres, spare wheel nuts etc etc. The camping gear was well thought out. We cared for these beautiful cars but when we returned them minor scratches were ignored. We were asked to pay a fair price for our ruined tyres. Truly a good experience.

30 October 2014
Unprompted review
Rated 5 out of 5 stars

Great value great service

Hired a cheap 4wd and had a great time. Very helpful, clear briefing on how car works and a free drop off to our accomodation.
Also noted some poor review in trip advisor but had no issues at all

30 October 2014
Unprompted review
Show reviews in all languages. (452 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look