Caribbean Rentals Reviews 7

This company is a scammer!

I booked a car in summer 2018 at Grenada Airport.
It was confirmed and I paid by Credit Card.

On arrival I had to harmfully realize that there was no office from this company at the airport!

I had to take a car from another company on the spot and paid again.

Very sad that some people still try to make money this way...

This company is unfortunately a scam. It does not deliver a car and does not respond to any messages. We hired a car in Antigua but no way the rental office was to be found. A local company told us that this was the usual way of operation of this Caribbanrentals and that they also had massive claims against this company.
AVOID renting a car. By now creditcard companies should put Caribbeanrentals on the black list

SCAM ADVISER!! CARIBBEAN RENTALS IS A FRAUD! AVOID!!
Do NOT book with Caribbean Rental Cars, they will STEAL your money (including your deposit) and in most cases you will not receive any car.
This company is a fraud as attested by various reviews on Google and other websites - they created various profiles to try to hide the negative reviews.

In my case, I booked a car for 6 days in Curacao and once arrived there, there was no one to deliver my car. Once arrived at the airport, there was no car. I called the local agent and she told me that Carribbean Rentals had never paid any previous rentals and had stolen the money from the customers, reason why she didn't want to loose more money.
After begging her, she felt sorry for us and didn't want to completely ruin our holidays (although it was Caribbean Rentals' fault, not hers), so she agreed to give us the car even though she said she would never receive the money.

Now after months, Caribbean Rentals has not paid the local agent and furthermore they have not reimbursed me my deposit of 400+ Euros. When calling them, you always have to wait 30/40 minutes (if you are lucky) and each time they use excuses, false information or hang up the phone. Their customer care service is awful, a total scam.

BE WARNED: These guys are professional SCAMMERS; they perpetrates frauds towards the clients and steal their money. Several people have been frauded by this company. AVOID AT ALL COST.

I've contacted the Royal Barbados Police Force who is working on the case. I've informed also the Ministry of Tourism, and the Fair Trade Commission, plus the Newark Police Department since the company is registered in the US too.

The company relies on the fact that customers gets tired to chase them and then give up their money. But in my case, I won't stop until I receive back my money, whatever it takes.

IF YOU ARE THINKING OF USING CARIBBEAN RENTAL CARS - DO NOT DO IT.

One star is actually too much. The worst service we ever received. Not enough they cancelled our reservation without a reason leaving us without a car in Aruba, they did not want to provide a refund, their customer service is atrocious with staff saying they will not resolve the query unless we call US number, their UK number doesn’t work and they never respond to messages on time - be careful when you deal with them - stay away as they only take your money!

The staff were very helpful in St. Kitts at Port Zante. We had a lovely time on the island. The people are very friendly and welcoming.

We wanted to hire a car in Holetown Barbados but my credit card was blocked on payment. The staff couldn’t have been more helpful. They let me ring my bank in the UK, drove my husband back to where we were staying to collect my mobile (a pin code had been sent to it). We couldn’t have had better service.

Used Caribbean Rentals to book car rentals in four Caribbean Countries on my cruise. The agent meet us at the port and we’re very friendly. We received a great package bundle. All in all, it wasn’t a bad deal.