Fernando Márquez was our main financial advisor and he did an excellent job. Super patient and on top of things. Jessica helped us too and the staff was amazing. We had a lot of issues with the bankin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Caribou communicates well. I was able to call and get information about my application. There is an online portal as well to track. They do everything for you in terms of transferring title and paying... See more
Company replied
The only issue I experienced was trying to get an update before approval. seemed to take awhile to get confirmation of approval. I guess my loan officer must've had to many loans going across her desk... See more
Company replied
I appreciate that you guys did not bait and switch. You advertised a good rate, you gave me approx. that rate (I have excellent credit) and you did not switch it along the way. It was fast and relat... See more
Company replied
Company details
Written by the company
Caribou is the smart way to lower your car or truck payments. Our streamlined process makes it quick and easy for you to refinance your auto loan. We work with a network of highly trusted lenders and utilize advanced technology to find you the most competitive offers in minutes. Our friendly team of experts provides personalized support to help you every step of the way. At Caribou, we know how busy life can get. That’s why we’ve made refinancing quick, easy, and stress-free. Whether you’re looking to reduce your monthly payment, lower your interest rate, or both, we’ve got you covered. Our tech-driven platform makes it simple to compare rates from multiple high-quality lenders, ensuring that you get the most competitive offers for your loan. Plus, our dedicated customer support team is available to walk you through the entire process and answer any questions. Get started today.
Fast, Easy Auto Refinance
Written by the company
- Why refinance through Caribou?
- * Pre-qualify in minutes without a hard credit pull * Compare offers from multiple lenders all in one place * Quick and easy online application * All-star customer support team * No application fees or upfront costs * Trusted by over 100,000 customers like you
- Eligibility
- * Minimum credit score of 580+ * Minimum annual income of $24,000 * Allows co-borrowers * Not available for motorcycles, commercial or recreational vehicles *Available in all states except: Maryland, Nebraska, Nevada, West Virginia
- Criteria
- * Loan amount $5,000-$125,000 * Payment term 24 months-84 months
Contact info
United States
- caribou.com
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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The process was very easy
The process was very easy. The reps were helpful in letting me know what was needed. The rate is significantly better than what it is now. My coverage is better than previous loan.
3 April 2026
Reply from Caribou
Michael, thank you so much for sharing your experience! We’re glad to hear the process felt easy and that our team was able to clearly guide you every step of the way. It’s great to know you’re benefiting from a better rate and improved coverage.If you ever need anything down the road, we’re always here to help!
My advisor was super helpful and walked…
My advisor was super helpful and walked me through the process thoroughly. It was quick and smooth 😊.
31 March 2026
Reply from Caribou
Robert, thank you for sharing your experience! We’re so glad to hear your advisor was helpful and took the time to walk you through everything. It’s great to know the process felt quick and smooth. If you ever need anything in the future, we’re always here to help!
Reply from Caribou
Thank you! We work hard to make the refinance process as quick and painless as possible, so it’s great to know it felt like a snap for you. We appreciate you choosing us!
This was an absolute bait and switch…
This was an absolute bait and switch with this company. They do a soft credit check multiple times with me and tell me I'm at 5.5% for 60 months and then all the sudden after a load advisor calls you and spend 30 minutes wasting your time and having you upload documents they come back until it's 9.5. and then her only argument is that was at 12%. Absolutely ridiculous because that was 3 years ago and of course the rates were high. My credit score is 700 with Experian. These guys are rip offs I would stay away. What I suggest doing is just figuring out where your credit score is best on the three credit platforms and then reverse engineer which company uses that particular one. This was such a waste of time ( continued 4/15/26 after response from thenm) this was an automated response and did not address ANYTHING I mentioned about the bait and switch BS that goes on and the lack of english speaking people. you deserve ZERO stars after this response since you tried to through marketign into it!
2 April 2026
Unprompted review
Reply from Caribou
Thank you for taking the time to share your feedback. At Caribou, we search thousands of rates across our network of lenders to find customers the best offers. We're sorry to hear that the refinance offer did not meet your expectations.
Caribou is continuing to grow and expanding our network of trusted lenders. We invite you to visit Caribou.com in the future to explore options that may be available to you at that time.
They made the process easy and fast
2 April 2026
Reply from Caribou
Really appreciate you sharing this! We’re happy to hear the process felt both easy and fast. Thanks for choosing us, and we’re here if you ever need anything down the road!
Everything was super easy and the…
Everything was super easy and the gentleman that helped was super nice
2 April 2026
Reply from Caribou
Hi Katie, thank you for sharing your experience! We’re so glad to hear everything felt easy and that you had such a positive interaction with our team. We’ll be sure to pass along your kind words. Thanks again for choosing us!
Reply from Caribou
Thank you for sharing your experience! We’re glad to hear the process felt straightforward and easy. If you ever need anything else, we’re always here to help!
They don’t respond your own time even…
They don’t respond your own time even if they did background check hard inquiry . It’s been 3 weeks. I don’t recommend To Work with them.
9 March 2026
Unprompted review
Reply from Caribou
Hi Sean, our goal is to deliver exceptional service to every customer, so we take your feedback seriously. We wanted to look into this further, but unfortunately, we weren't able to locate your file with the information you provided. If you’re open to it, please reach out to us at contact@gocaribou.com and our team will be happy to help.
Reply from Caribou
Thank you for your feedback! We’re so glad to hear your experience was quick, easy, and handled seamlessly. We appreciate you choosing us and are here if you ever need anything down the road!
Isaiah was great
Isaiah was great. Very attentive and willing to help. Always checking up.
1 April 2026
Reply from Caribou
Thank you for sharing your experience! We’re so glad to hear that Isaiah was attentive, supportive, and stayed engaged throughout your process. That kind of care and follow-up is exactly what we strive for. We’ll be sure to pass along your kind words to him. If you ever need anything else, we’re always here to help!
I felt like the interest rate went up
I felt like the interest rate went up. Y’all tried to explain it, but to no avail the bottom line it says that I have a higher interest rate than what I was quoted. I was approved for I just got a car financed with Randolph Brooks., and I got quoted a right and at the end of the contract, my rate was the same
1 April 2026
Reply from Caribou
Thank you for taking the time to share your feedback. Our goal is to make the refinance process as smooth as possible. Your feedback helps us continue improving how we communicate with our customers.
If you’re open to it, we’d appreciate the opportunity to connect and address any remaining questions or concerns. Please reach out to us at contact@gocaribou.com.
Sean senior loan adviser was great help…
Sean senior loan adviser was great help worked with me through the process with everything and answered all my questions.
1 April 2026
Reply from Caribou
Hi Fernando, thank you for sharing your experience! We take great pride in making the auto refinance process fast and easy, so we’re thrilled to hear that was the case for you. I’ll be sure to pass along your kind words to Sean—they’ll be delighted to hear your feedback! If you ever need anything else, we’re here to help.
Very responsive and available
I had one main point of contact who I was able to reach easily and who reached out to me to help me through the process.
1 April 2026
Reply from Caribou
Thank you for taking the time to leave us a review! Our goal is to make the auto refinance process quick, easy, and stress-free, and it’s always rewarding to hear when we’ve delivered just that. I’ll be sure to share your compliments with your point of contact. They’ll really appreciate hearing how they made a difference in your experience!
The offers I received came through my…
The offers I received came through my credit karma site. My Caribou interest was different changed when I made initial contact with them from the credit site.
31 March 2026
Reply from Caribou
Thank you for your feedback. At Caribou, we search thousands of rates across our network of lenders to find customers the best options available for their loan. After reviewing your file, you initially viewed a preliminary estimated rate on another website. We're glad the process to complete your application went smoothly and you chose to proceed with refinancing your auto loan through Caribou.
If you have any additional questions, please email contact@gocaribou.com, and a member of our team will be happy to help. Enjoy your savings!
was a slow start.
The only issue I experienced was trying to get an update before approval. seemed to take awhile to get confirmation of approval. I guess my loan officer must've had to many loans going across her desk. Had to escalate but was smooth after that. just waiting for payoff to process. But saving over $100 a month!
3 March 2026
Unprompted review
Reply from Caribou
Hi Anthony, thank you for taking the time to share your feedback. At Caribou, we’re always working to provide a smooth and supportive experience, and insights like yours help us continue to improve.
We’re glad you chose to move forward with us. If you’re ever looking to explore your options again down the road, we’d love to help. Please feel free to visit Caribou.com anytime to see what may be available to you.
Reply from Caribou
Thank you for your kind words! We’re so glad to hear the process felt easy and straightforward. It was our pleasure to help, and we’re here anytime you need us in the future!
ease of application and knowledge of…
ease of application and knowledge of loan representative
31 March 2026
Reply from Caribou
Thank you for your review! We’re glad to hear the application process felt easy and that our team was able to provide knowledgeable support along the way. That’s exactly the kind of experience we strive for. We appreciate you choosing us and are here if you ever need anything else!
Agents were very knowledgeable and…
Agents were very knowledgeable and explained everything in layman’s terms which helped me tremendously!
31 March 2026
Reply from Caribou
Thank you for sharing your experience! We’re so glad to hear our team was able to break things down in a clear and helpful way. It’s important to us that every step feels easy to understand. We truly appreciate your feedback and are always here if you need anything in the future!
Process was seamless
1 April 2026
Unprompted review
Reply from Caribou
Hi Keith, thank you for your feedback! We’re so glad to hear your experience felt seamless—that’s exactly what we aim for. Our team is committed to making the auto refinance process simple and stress-free from start to finish, so it’s great to know we delivered. If you ever need anything down the road, please reach out to us at contact@gocaribou.com
Easy peasy
Caribou makes the process as simple as can be! And their representatives are highly knowledgeable and helpful! I couldn't be more pleased!
20 March 2026
Reply from Caribou
Kathleen, thank you so much for your kind words! We’re thrilled to hear that our team made the process simple and provided helpful, knowledgeable support along the way. Making things easy and being there when you need us is exactly what we aim for. If you ever need anything in the future, please reach out to us at contact@gocaribou.com
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