Caricature Reviews 

Placed an order and in the same day Eoin contacted me for further information, the second day I've received the draft and within couple of days I've received the frame in gift wrap. So if you are looking for an unique and exclusive gift this is the place. The T&C are visible and the buying processed is very intuitive. Would order again anytime soon.

The caricature was exactly what I ordered. The company replied in a prompt manner and I received the caricature when a few days of ordering same. I have already recommended the company to others.

Review:

I had an extremely disappointing experience with this company. I ordered a foil balloon as a gift, but due to their poor handling and reliance on An Post, it was never delivered within a reasonable timeframe. Despite my efforts to arrange for an alternative delivery address where someone was available to receive it, the delivery still failed.

What made the situation even worse was their complete lack of accountability. They insisted that someone be present for delivery without providing a specific timeframe, making it impossible to guarantee receipt. Even after multiple failed delivery attempts, they refused to take responsibility.

The balloon had a stated shelf life of one week, which they acknowledged in emails. However, despite the package being delayed well beyond that timeframe, they still expected the recipient to take photos to prove it was no longer intact—an entirely unreasonable and inappropriate request. This was a gift, and it is shameful and embarrassing that the recipient would now receive a deflated balloon.

Overall, the service was unacceptable. They failed to ensure a smooth delivery process, dismissed valid concerns, and showed no effort to provide a fair resolution. I would not recommend them and will not be ordering from them again.

Update
Subject: Urgent Response to Misrepresentation of Events

Dear [Company Name],

I am extremely disappointed with your response, as it contains several inaccuracies and misrepresentations of the situation. I would like to clarify the following:
1. Timeline of Redelivery: I arranged for redelivery two days after An Post’s initial delivery attempt, not at a later stage as implied in your response. An Post themselves stated that redelivery could take up to five days, yet it has now been nine days, and there is still no sign of the package being delivered. The delays are far beyond what was stated, and An Post has not fulfilled their own timeframe.
2. Gift Item and Shelf Life: I clearly stated in my communications with you that this order was a gift. Your own correspondence acknowledges that the balloon has a shelf life of one week. Given that it has now been nearly two weeks since the order was placed, it is entirely inappropriate to request photos as proof that the balloon is no longer in a usable condition. The product is now well past its lifespan, making it unfit for its intended purpose.
3. No Offer of a Return Label or Refund: At no point was I offered a return label or refund. In fact, I have not received a reply to my last two emails, despite reaching out for a resolution. Your claim that I was offered a return option but refused it is completely untrue.

I expect a prompt and fair resolution to this issue, given the failure to deliver within a reasonable timeframe and the lack of communication on your part. Please confirm how you intend to proceed. I have email history i can and will post to prove everything

Best regards,
Aisling

This card did not live up to my expectations. You can add a personal message, which I did and this was printed on a white label and stuck onto the card which made it look cheap and tacky. There was also the option of having another message printed on an additional complementary piece of card, which I completed but did not receive anything. Although the pop up penguin was quite cute I won’t be ordering from here again.

Quick delivery with a beautiful frame. Will use this service again.

Easy to order, friendly and responsive customer service and great quality product - got my brother a caricature for his 40th & he loved it!

Speed of delivery and the result, very happy with the way it turned out

Second time ordering from this place and never a let down! I absolutely love it, you get the copy of the design very fast and the delivery.
Happy with my purchases !
Thanks you

Excellent service. Placed the order and it arrived the following morning. Delighted with the result. Will be recommending to friends.

Easy personalisation/checkout, fast delivery and great result! Definitely recommend

Excellent service and included all details required no problem. Very happy with my caricature.

Good- fast and efficient service. Great product and really quick delivery

Easy ordering online with some extra support emails
Delivery was on time
Person who received the gift was very happy!

Ordered a framed caricature for my husband's birthday. I loved that I got to see a draft before it was printed and could adjust it. My husband loved it too!

Everything done,delivered as requested

Amazing caricature and customer service Such a lovely present

Such high quality and delivered really quickly

I have ordered a few times from caricature.ie and always delighted with the product and service!
Great communication of needed and a gift that everyone treasures

I love this company. I've used it several times and have never been disappointed. Eoin and his team are very helpful.

The caricature turned out perfect