Carlease Rent A Car Reviews 

Same as all other reviews, I rented a car in January 2021 for two weeks with a 50% discount clearly stated in contract
When I returned the car they took the 2nd week from my credit card and never refunded the deposit
They still owe me 3,600 AED despite all my efforts to get them back
If that only happened to me it might have been an unfortunate situation, but given the number of similar reviews here it is a real shame that in Dubai such scammers are allowed to work

This is easily the most useless and rogue car rental company in the WORLD, it is run by criminals and opportunist. They owed me over 3500dhs for over 2 years. I showed up to their Al Quoz branch more than 20 times and each time I was told "we will process your refund and you will receive it in 2 weeks", those 2 weeks NEVER came. I asked for cash, but apparently they don't give cash, which is another one of their lies. Their plan is to take your deposit and hope you forget or get tired of asking, if you're a tourist you may never see your money again. I should've known it was a dodgy company when they gave me an old car with multiple issues on day one. If you read this and still use this company, then you deserve everything they put you through.

Carlease have been owed me AED 4253.33 in over charges and refunds since May 2020. I raised a case with the Dubai Economic Department Consumer Complaints online. If you have been effected by this company your own means of recourse is to raise a complaint with the DED. The DED have the power to enforce through blocking their trade license's. Do not hesitate to do so.

The worst car rent company in Dubai. BE AWARE!

They never sent me back the deposit, they ignore my e-mails and finally I had to ask my bank to open charge-back with the deposit transaction to receive my 1.500 AED back.
I am in shock in 2021 Dubai can let this scam company provide their business!

For everyone who got robbed by them - Open dispute (charge-back) with your bank and you will get your money back as international warranty claims will be on your side. Best wishes!

This is by far the worst experience I've ever had with renting a car. The company is horrible to deal with. They charge you without having permission, they charge you before your payment is even due, they charge you an extra mo th after you tell them your returning the car to make you keep it longer, Sometimes they charge you for someone else's car bill in the middle of the month, they even charge you twice in a month for your own! they will not refund your money, and keep saying keep the car an extra month since you already paid. Refuse to help you. They don't return emails, or calls. Worst customer service. I'm afraid they will continue to charge my card well into the future when I don't even have a car from them!!! Worst, worst, worst! Scammers

I did the mistake of booking a car from Carlease in March 2020. They requested I return it earlier because of lockdown. Then a few months later they withdrew the same rental amount from my card with NO authorization and when I didn't even had a car with them anymore, I canceled my credit card because of them. And since then, 1 years and 3 months later, they still haven't refunded my deposit and the amount they basically stole from my account. I have called the deposit team more than 50 times, they don't answer when I call from my number and if I call from a different number they are "on leave" or not in the office. Never rent from this company.

If you need a business partner, someone you can trust and establish any kind of working relationship with even the most basic one - look else where. Car lease is definitely not the company to work with. It's been months of weekly nerve trying situations that include everything from being threatened by employees to being given the run around by an entire office to avoid paying out what is owed.

This is the worst service provider of any kind that I have come across. For close to a year, they have not refunded my deposit and the customer service levels are abysmal. None of the updates they provide have been true so far and there is no proof that action is being taken. Multiple follow ups, social media posts and complaints result in no action. Numerous people have responded to social media posts that they have faced similar issues. I strongly discourage people from using this company.

This used to be a great company for rentals. That was in 2017-2018. I’ve been with them for over three and a half years and I promise you they were brilliant. The customer service has gone right down. While on the phone they’re nice and make a good impression, in reality nothing is happening as they say in the phone. If you’re making the mistake of hiring a car from them, make sure you have everything in writing. I handed over my car on the 20th January and I was assured I will get my deposit back after 30 days. I called the company last week and this lady I never heard of before said it was 30 working days so she said she will get in touch then. Of course she didn’t, I had to chase her. Then she didn’t have my bank details so I sent that too. When I called few hours later as I didn’t get any acknowledgment to my email, I found out she didn’t pass the details to the relevant team to start the process. She was sitting on it obviously not intending to do anything about it. If you are late 1,2 days in paying your monthly rental they’ll put a lock on your car and you can’t use it. Most of the time they won’t even call you. So if you’re smart you’ll stay away from this company. They put me in the position to file a complaint with DED when there was no need. you can never speak with a manager unless you drive yourself there. To give credit where credit is due, I have had always great service from the drivers that work for the company. Maybe they should get promoted. Also the Facebook messenger works for certain things so I managed to get bits sorted but not stress free. The last 2 cars I had were old and almost every 3 months needed battery change. So all in all not good and sooo pleased to be out of it. STAY AWAY! There’s Invigo which is stress free, Carasti and similar which you can use. There’s plenty of decent rental companies around just research!

This is the worst service provider of any kind that I have come across. For close to a year, they have not refunded my deposit and the customer service levels are abysmal. None of the updates they provide have been true so far and there is no proof that action is being taken. Multiple follow ups, social media posts and complaints result in no action. Numerous people have responded to social media posts that they have faced similar issues. I strongly discourage people from using this company.

Deposit money not giving now more than 4 months
I sent several emails but no reply
I don`t know still how many months needs to wait for my deposit money

If I could give ZERO stars I definitely would do.
I rented a KIA Picanto for 2 weeks. The first car they delivered, was a deadly trap. Old and in bad conditions.
They delivered a second car that I kept for the whole duration of the rent.
But the worst is not over. They charged my credit car TWICE for the same rental. I saw this from my credit car statement. After notifying them, they have not done ANYTHING. I have sent multiple emails and phone calls but their unprofessionalism is just beyond belief.
I am considering to go to the police...
STAY AWAY FROM THEM!

This company is very poor, and I unreservedly do not recommend them. They owe many honest hard-working people their deposit back following a lease. I've been waiting for over 4 months and still not received mine. I was tied into a long term lease, just pleased it came to an end.

The purpose of writing this to you is to express my dissatisfaction over the quality of service you have. The car was scheduled for registration yesterday (26th October - Sunday) at 12pm. I waited until past 12pm and no one called me to inform that the driver is going to be late, I was the one who called the driver to check if he's still coming or not. Updating the customer should come from your company not the other way around. Nobody informed me that he will be late. He came very late almost 5pm and he told me that he will return the car later at night, the same day, but he didnt even bothered to inform me again that there will be delays and it will be going to be delivered the next day. And for the 2nd time, I’m the one who called him to follow up. He returned the car the next day around morning. This kind if service is unacceptable and this is not the first time I have experienced this from Carlease. I suggest that your company should review your staff and its internal practices, you will be losing customers if you keep doing these poor services.

And they didn't give me a card registration, just a piece of paper.

I regretfully rented a car for a period of 1 month and paid everything through my debit card upfront, 1 week later they debited my Bank account with another monthly rental. I sent them an email and they acknowledged the error while offering to keep the excess amount for the following month which I never intended to utilize hence asked them to refund since then they have been telling me the refund is under process. That was 2 weeks ago. I had no guarantee whatsoever that they wouldn't charge me for another month. I had no other choice but to give them back their car and ask for refund of the full amounts I paid them through consumer protection. Consumer protection have explicitly informed me to allow a week's time for refund, if they dont comply they will be exposed to further scrutiny and investigation by DED. They owe me almost 4k

I hired a vehicle for one week in June 2020 by paying 1 week's rental and AED 1,500 in security deposit (using my credit card). The rental process was smooth. Returned the car after 1 week and they informed that the security refund will be promptly processed after 15 days. Now, 4 months are over and the security deposit is still not returned. They give some excuses of back log when calling. Other than that no proper response or clear answer on when I can get the deposit back. There is no one ready to answer you. I smell some sort of fraud. I am now looking at where I can lodge a complaint. So, please be careful when you swipe your credit card or leave a deposit with them. What you see when you approach for hiring is not what you experience when you ask for security refund.

The WORST company I have ever dealt with in my 15years of living in Dubai. Stay away from this company. They will charge your credit card without telling you. They will mess you around for month with deposit refund, and deduct costs from it that you are not even aware of....and then leave you chasing the deposit thereafter. Their customer service is non existent, their care factor is zero. I really don't know how they are still in business.

Very good quality cars even if they are old but that’s why I got an awesome price. Thanks Carlease!

Carlease service is very very poor we return the Van to them in Feb 2020 and there is some refund of AED 2700.00 i am chasing them since Feb 2020 and today Sep month is finished but still they are not giving me my refund even there staff doesn't have courtesy to reply of my email and phone call's.

Daily i am calling but no response every time some new excuses they are making.