e-car lease  Reviews 2,436

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the entire process pleasant and efficient. Many people highlight the excellent customer service, noting the quick responses, clear communication, and the personalized approach taken by the team. The overall service is frequently described as smooth, easy, and stress-free, with many appreciating the seamless user experience from initial inquiry to vehicle delivery. The delivery service is also highly rated, with consumers mentioning prompt arrivals and helpful delivery drivers. However, some customers reported minor issues with delivery, such as cars not being clean upon arrival or drivers being in a rush and not explaining vehicle functions. A few other people also felt that the aftercare service was lacking, particularly when issues arose after the vehicle had been delivered.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was attracted to leasing an EV due to the tax benefits. Aaron was helpful and keen to do us a fair and transparent lease agreement. Very easy process, all the people I dealt with throughout the orde... See more

Company replied

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

We first used e-carlease to order two Teslas back in 2019, we now have a fleet of eight, and we had two replacements last week. The local team, especial shout out to Paul, are a pleasure to deal with.... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the process - you actually get to speak to a single point of contact who guides you through the whole process (Andy has been brilliant throughout). Smooth service, helpf... See more

Company replied


Company details

  1. #5 of 34 best companies in Leasing service
  2. #5 of 37 best companies in Car rental service
  3. #1 of 4 best companies in Electric Motor Shop
  4. #2 of 32 best companies in Electric vehicle charging station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quick to respond

Quick to respond, able to liaise by email at a time to suit me, did not hound me with calls after I showed interest.
Car delivery was seamless- slot booked in advance on day I wanted, and driver sent me a text that morning to advise when he'd be with me. When he delivered the car he showed me around the features and checked if I had any questions

9 July 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for such a great review detailing your experience with our EV leasing team. Providing a considerate but robust personal service is important to us. We want every electric car customer to feel valued and supported.

While everything went to plan, just get in touch if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Best car leasing company around

Top quality service from start to finish. E-Car lease helped me find the right car almost immediately and made the whole process completely pain free. Would recommend to anyone.

20 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

We appreciate the fantastic review Jordan. It's a pleasure to assist our customers with the best EV procurement process in the UK.

Enjoy the new car. Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Communication from sales team

10 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the positive feedback about your recent electric car leasing experience. Our team, sales and admin, do their utmost to provide the best service possible. So pleased to hear this was the case for you.

Enjoy your new EV!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Andrew is the best ;-)

I have been using e-carlease a few times, particularly Andrew L., who always goes over and beyond to make sure I am happy with everything. Andrew cares so much that even when there is an issue to resolve that is not fault of his/company, helps me out & even share tips and knowledge which I must say it has been invaluable every time.

I would not hesitate for a moment to recommend e-car but of course Andrew is the best! Thank you sooooo much!

1 July 2025
Unprompted review
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Reply from e-car lease

Thank you for such a lovely review Michela. It means a lot when customers take the time to detail such positive experiences. We will pass on your compliments to Andrew with pleasure!

The process doesn't end here. If you need anything with regards to the new car lease, just let us know.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars
e-car lease  logo

Reply from e-car lease

The great feedback is very much appreciated Mitchel. Our electric car lease experts are adept at delivering a robust service each and every time.

Anything else, just let us know

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Nice experience thank you 🙏

Nice experience thank you 🙏

2 July 2025
e-car lease  logo

Reply from e-car lease

Thanks for the brilliant review Mr Barnacle. Pleased that our EV lease team managed the process so well for you.

Enjoy your electric journey! Let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent Car Leasing company

Very pleased with the service received from the team at e-car lease.
Special mention and thanks to James in Sales and follow up customer service from Nicola and Hayley. Really easy to deal with.

The whole process went smoothly and the team were always on hand to answer questions and responded quickly.

Thank you. Highly recommend this company.

28 May 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the comprehensive review. It's great to hear that so many of our team were able to provide such a diligent and efficient car leasing service. The perfect result.

Enjoy the new car. Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Fantastic company

From start to delivery mike walked me through the process helped me with every question even daft ones . Mike is a credit to the company even helping to resolve a after delivery issue

23 June 2025
Unprompted review
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Reply from e-car lease

Thank you for such a lovely review for our EV experts. And especially thank you for identifying Mike's contributions. So pleased to hear he offered such a conscientious service.

Here if you need us further. Enjoy the new electric car!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great experience

Great experience, from initial contact through to organising delivery - would recommend

22 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the great review. We appreciate the amazing feedback for our electric car experts. We do our best to ensure a smooth and effortless transaction.

Enjoy the new EV! Let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very efficient and understanding.

Very efficient and understanding. Great to deal with.

18 June 2025
e-car lease  logo

Reply from e-car lease

Thank you John for your kind words. It was a pleasure for our team to organise the new Cupra for you and make the process as easy as possible.

Anything else, just get in touch with our EV team.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

I ordered a VW ID7 saloon car through…

I ordered a VW ID7 saloon car through e-car lease, and I was pleased with the communication and the price offered. The vehicle arrived much quicker than I expected, and I am happy with the service I received.

18 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the great review Carl - we appreciate you taking the time to note your positive experience with our electric vehicle team.

Enjoy the electric journey and let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great people to deal with

e-car lease had a really good offer on the car that I wanted, and all the people I dealt with during the whole process were very helpful.

9 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you Tim for acknowledging the efforts of our team. We do try to offer competitive deals alongside quality customer service.

Enjoy the new electric VW!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Skoda enyaq

Mike and hayley made the whole process very easy would not hesitate to recommend e car leasing

13 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for your kind words Gordon. We do try to make the process as easy as possible for our electric vehicle customers.
Mike and Hayley are pleased that you are happy with your new shape Enyaq !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

e-car lease was such a fast and smooth…

e-car lease was such a fast and smooth turnaround. after a tricky month of trying with other providers, c-car lease sorted things immediately.

12 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thanks for taking the time to detail your electric car leasing experience with our team. Immensely proud we could do what others could not and ensure you received the right result.

Enjoy the new EV. Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Aaron was really helpful

Aaron was really helpful, responding to my questions quickly and efficiently. The car was delivered on time and exactly as ordered. I can't fault E-Car lease at all. Great service. I will be using them again in the future.

5 June 2025
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Reply from e-car lease

Thank you so much for the great review David. It's nice to know that our electric team delivered a robust leasing experience for you. We do appreciate the feedback for Aaron too.

Anything else, just get in touch with our EV team.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

E-car Lease

The whole experience was well handled by James and all the people I dealt with. Even the protracted delivery time was handled expertly.

6 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Welcome to your new EV Robin. Very grateful that you chose our electric car experts to support you with your new lease. And thank you for recognising the efforts of both James and Hayley. A great experience all round.

Anything else, just get in touch.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very good service

Very good service, friendly and efficient staff.

11 June 2025
e-car lease  logo

Reply from e-car lease

Thank you for your great review and acknowledgement of the team efforts. It was a pleasure to supply the new electric vehicle for your business.

If you need anything else, please get in touch.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very helpful and responsive

2 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for using our electric car experts for your used lease deal Alex. We do appreciate you placing your trust in our team to deliver this for you. So pleased to hear that it went so smoothly.

Enjoy the vehicle. Just get in touch if you need us for anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great experience

The whole process was seamless and quick end to end. All my queries were dealt with promptly. The staff was kind to accommodate any changes I asked.

2 June 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thanks for the brilliant feedback. So pleased to hear that our EV experts delivered such a robust and considerate approach. We do our upmost to ensure the right result each and every time for our leasing customers.

Just shout if you need us again.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

going the extra mile for leasees

28 May 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

We really appreciate the 5 star review Charles. Great to hear our car leasing team delivered such a robust process for you.

If you need anything further, let our leasing experts know.

Phil King
Service Director
CarLease UK / e-car lease

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