e-car lease  Reviews 2,436

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the entire process pleasant and efficient. Many people highlight the excellent customer service, noting the quick responses, clear communication, and the personalized approach taken by the team. The overall service is frequently described as smooth, easy, and stress-free, with many appreciating the seamless user experience from initial inquiry to vehicle delivery. The delivery service is also highly rated, with consumers mentioning prompt arrivals and helpful delivery drivers. However, some customers reported minor issues with delivery, such as cars not being clean upon arrival or drivers being in a rush and not explaining vehicle functions. A few other people also felt that the aftercare service was lacking, particularly when issues arose after the vehicle had been delivered.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was attracted to leasing an EV due to the tax benefits. Aaron was helpful and keen to do us a fair and transparent lease agreement. Very easy process, all the people I dealt with throughout the orde... See more

Company replied

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

We first used e-carlease to order two Teslas back in 2019, we now have a fleet of eight, and we had two replacements last week. The local team, especial shout out to Paul, are a pleasure to deal with.... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the process - you actually get to speak to a single point of contact who guides you through the whole process (Andy has been brilliant throughout). Smooth service, helpf... See more

Company replied


Company details

  1. #5 of 34 best companies in Leasing service
  2. #5 of 37 best companies in Car rental service
  3. #1 of 4 best companies in Electric Motor Shop
  4. #2 of 32 best companies in Electric vehicle charging station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really helpful team and a very simple…

Really helpful team and a very simple process

31 December 2025
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Reply from e-car lease

Thank you for reviewing your Electric Car Leasing experience with our team. We do our utmost to provide a seamless and information transition into EV technology.

The process doesn’t end here; just get in touch if we can assist further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service

Great service from Lee Tepper. Listened to what I needed and made recommendations (which weren’t the more expensive options). In the process of using him again for a family car.

4 December 2025
Unprompted review
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Reply from e-car lease

We appreciate the great feedback Luka. This is precisely what we like to hear from our customers - a consideration and professional car leasing experience.

Enjoy the new EV. Let us know if you need anything further.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

I had a great experience with E-Car…

I had a great experience with E-Car Lease. Communication was great, they were really helpful every step of the way. They were very patient with me when it came to choosing my car, I never felt rushed. Ordering was very easy and the delivery of my car was on time and went very smoothly. The team have made contact with me since I took delivery to make sure everything went well and I’m happy.

So far I’ve had a great experience and based on this I would definitely order again from them.

Such a great team,

Thank you

20 December 2025
Unprompted review
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Reply from e-car lease

Thank you so much the detailed (and pleasant) analysis of your EV leasing experience with us. We do our best to set standards for electric car procurement in the UK so to be recognised by our amazing customers is truly rewarding.

The process doesn’t end here; just let us know if you need anything further. And enjoy the new car!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Quick and efficient service that…

Quick and efficient service that delivered the vehicle we wanted.

18 December 2025
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Reply from e-car lease

Thank you for the great feedback on your used electric car leasing experience. This is a relatively new product for our team so it is really good to hear that our team and processes are working well.

Enjoy the EV! Let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Another fantastic experience

Another fantastic experience dealing with Mike at eCar lease, Car Lease UK! From start to finish Mike and the team were professional and efficient. My new Smart #1 is the latest of many electric cars from Mike, I wouldn’t go to anyone else. As always I was updated regularly throughout the process. This included the return of my previous electric car.

10 December 2025
Unprompted review
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Reply from e-car lease

We appreciate the detailed review and for the kind words for Mike (in EV sales). This is exactly what we want to hear from each and every one of our customers. Thank you also for continuing to use our business to supply your electric cars!

Enjoy the new Smart #1 - our most-popular vehicle of the year!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service

18 December 2025
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Reply from e-car lease

Thank you for using our services once again to provide your new vehicle.
Returning customers are important to us and it was an absolute pleasure to deliver your 5th car from our family business.

Enjoy the new car !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great experience

Great experience. Very timely and comprehensive. Progress was quick and car delivered very quickly.

18 December 2025
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Reply from e-car lease

Thank you for the great review Kevin - we appreciate your kind comments on our service.

Now that your car has been delivered, the service continues so please get in touch if we can assist

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Best value deal and sorted the lease quickly

Quick, reactive, good price

9 December 2025
Unprompted review
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Reply from e-car lease

Thank you for the great feedback Nick. It's amazing to hear that our EV team managed to provide such an efficient transaction.

Enjoy the new electric car. Just get in touch if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

I did a lot of research and looking at…

I did a lot of research and looking at reviews before entering into communications with a lease car company as i had heard lots of bad experiences. The research paid off as i have just had the best service from Tom Fielding at Car Lease UK. It was a very fast turnaround from first contact to getting my car and Tom was available to answer any questions. My car has just been delivered by a nice man who also was very friendly. All round great service that i can highly recommend. Thank you.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Lease Company

Lee Tepper was brilliant from start to finish. Everything was a breeze, now I have my new car for the next 3 years.

5 December 2025
Unprompted review
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Reply from e-car lease

Great to know that Lee, in our EV sales team, delivered such an amazing service for you. Exactly the type of customer experience we want to hear about.

Enjoy the new Brabus! Just get in touch if you need us any further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service

Great service. Friendly, helpful, quick and simple.

26 November 2025
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Reply from e-car lease

Thank you for the great review Mike. We do appreciate the 5 star recommendation. Your feedback really helps other customers make an informed choice about what we do here at e-car.

Enjoy the new Cupra. Just let us know if you every need anything.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Car leasing

Very quick , professional and helpful response

4 December 2025
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Reply from e-car lease

Thank you for using our services once again for another EV - we do appreciate it. Our aim is to provide the best in customer service each and every time.

Enjoy the new Cupra!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service, great prople!

Fantastic service from Mike and Hayley.

Thoroughly helpful, patient and ensured I found the right car.

24 November 2025
Unprompted review
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Reply from e-car lease

Many thanks for the great review and positive comments for our team. We do appreciate your loyalty and staying with us for your second EV.

As you already know, we are always here to assist

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very easy and comfortable experience!

This company made leasing my first car very easy and a comfortable experience. James Bishop especially helped every way he could to make the process as smooth as possible, willing to answer any questions along the way. Would definitely recommend!

3 December 2025
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Reply from e-car lease

It’s an absolute pleasure to hear that our team made your 1st time car leasing so easy. That’s exactly the feedback we enjoy. Our team are genuinely committed to making sure our customers receive the best possible experience each and every time.

If you need anything further, let us know. Enjoy the new car!



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

First class service

From when we first made contact with car lease.uk, Paul was extremely helpful throughout the whole process. He was prompt at replying to all of our queries and gave us information on all options available to us when our original choice wasn't available in the colour we wanted. We ended up getting the car that we wanted in our preferred colour and we couldn't be happier

21 November 2025
Unprompted review
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Reply from e-car lease

Thanks for the useful insight into your car leasing transaction. It’s great to hear that Paul delivered such a robust and detailed experience. This is exactly what we want to hear from our customers.

Enjoy the new car. Just let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Recommended..

Very positive experience dealing with AAron and Nichola. No pressure, no stress, just a professional, efficient and friendly service.

21 November 2025
Unprompted review
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Reply from e-car lease

Thanks Richard. We appreciate you placing your fleet business with our EV team. And a further thanks for recognising the efforts of Aaron (in sales) and Nichola (in admin and logistics).

Good luck with the electric journey!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Fantastic service from Aaron!

Very easy company to use and very helpful. Aaron was absolutely fantastic from start to finish. Always got back to me very quickly and nothing was too much trouble. Wholeheartedly recommend this company and Aaron!

26 November 2025
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Reply from e-car lease

Thank you for the great review Jake. We do appreciate you taking the time to detail your car leasing experience with us. And thanks for the kind words about Aaron in the sales team.

Enjoy the new car!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Skoda Enyaq

Made the whole process easy.

20 November 2025
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Reply from e-car lease

We appreciate the great feedback for our EV business and fleet team. Allowing our customers to easily, and compliantly, procure a new electric car is paramount to us all here.

Enjoy your new Skoda Enyaq. A great choice!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Easy,polite and prompt

Easy,polite and prompt

26 November 2025
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Reply from e-car lease

Thank you for the great review Robert. We appreciate the kind and succinct analysis of your car leasing process. And thank you for returning to us; existing customers are key to what we do here.

Enjoy the new car!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

The process was easy

The process was easy. Mike and Hayley looked after our lease and were always quick to answer any questions. Mike put together several quotes for me to look at and was patient with the time I took to consider each one. Small changes were made where needed and he was brilliant all the way through. Hayley got the paperwork to me promptly and again, was very easy to deal with and extremely helpful!

19 November 2025
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Reply from e-car lease

Thank you for recognising the efforts of our team - we really appreciate it. We are not a one size fits all organisation - it is our aim to provide the best possible options to suit business needs and financial requirements.

So pleased it all worked out well for your business

Phil King
Service Director
CarLease UK / e-car lease

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