e-car lease  Reviews 2,436

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the entire process pleasant and efficient. Many people highlight the excellent customer service, noting the quick responses, clear communication, and the personalized approach taken by the team. The overall service is frequently described as smooth, easy, and stress-free, with many appreciating the seamless user experience from initial inquiry to vehicle delivery. The delivery service is also highly rated, with consumers mentioning prompt arrivals and helpful delivery drivers. However, some customers reported minor issues with delivery, such as cars not being clean upon arrival or drivers being in a rush and not explaining vehicle functions. A few other people also felt that the aftercare service was lacking, particularly when issues arose after the vehicle had been delivered.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was attracted to leasing an EV due to the tax benefits. Aaron was helpful and keen to do us a fair and transparent lease agreement. Very easy process, all the people I dealt with throughout the orde... See more

Company replied

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

We first used e-carlease to order two Teslas back in 2019, we now have a fleet of eight, and we had two replacements last week. The local team, especial shout out to Paul, are a pleasure to deal with.... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the process - you actually get to speak to a single point of contact who guides you through the whole process (Andy has been brilliant throughout). Smooth service, helpf... See more

Company replied


Company details

  1. #5 of 34 best companies in Leasing service
  2. #5 of 37 best companies in Car rental service
  3. #1 of 4 best companies in Electric Motor Shop
  4. #2 of 32 best companies in Electric vehicle charging station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service and very helpful

15 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for your kind comments on our customer service - we really appreciate it.

Now that the VW has been delivered, the service continues so please get in touch if we can be of any further assistance

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service from Paul and Sarah

Great service from Paul and Sarah. A fair price for leasing my new car and a speedy delivery. I would certainly recommend e-Carlease.

10 October 2025
Unprompted review
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Reply from e-car lease

Thank you for using our electric car lease team to supply your new vehicle Gavin. So pleased to hear we managed your expectations appropriately. And thank you also for recognising the efforts of both Sarah and Paul, who worked diligently for you in this arrangement.

Enjoy the new EV! Let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars
e-car lease  logo

Reply from e-car lease

Thanks Ross. Great to know our EV experts delivered such a seamless experience for you on the electric car. Hopefully it meets your expectations.

Process doesn’t end here; just shout if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Top Class Service

This is my third EV lease since 2020, and e-Car Lease have been by far the best broker I’ve dealt with.

I had some quite specific requirements that didn’t fit the usual lease offerings, but Andy went out of his way to source the exact spec and options I wanted from the dealer network. The paperwork was sorted quickly and the car was delivered within just a couple of weeks - amazing service!

Highly recommend e-Car Lease for anyone looking for a professional, responsive, and genuinely customer-focused leasing experience. I'll be back for the next one for sure.

2 October 2025
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Reply from e-car lease

Such a great review Gareth, thank you for detailing your experience with our team. And a special thank you for recognising the efforts of Andy within this process too. We genuinely want to be the UK’s leading EV procurement service and set standards for our leasing industry. Reviews like yours are testament to this mission.

Here if you need us further. Enjoy the new EV!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, absolutely no faults at all!

1 October 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for detailing your electric car leasing experience with us. Great to know our sales / admin teams delivered everything as we expect.

If you need anything do let us know.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Good price and kept me well informed…

Good price and kept me well informed throughout the process.

10 September 2025
Unprompted review
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Reply from e-car lease

We appreciate the great review Steven. Our EV team strives to ensure that our customers receive the highest service standards (and a great deal!)

Enjoy the new vehicle


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great communication and persistence in…

Great communication and persistence in finding the right car for me at the best value!

30 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the kind words Ryan. It's great to hear that our electric car experts delivered such a robust experience for you and the Cupra EV met your expectations.

Here if you need us for anything further.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Fantastic Leasing Company and Amazing Mike Crompton

I'm incredibly impressed with the professionalism and the very quick, hassle-free transaction. The company is highly recommended, and above all, Mike Crompton is a very helpful and professional individual. I'm pleased with the leasing and the car.

27 August 2025
Unprompted review
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Reply from e-car lease

Thanks for such a great review of your EV transaction Anna. This really helps customers appreciate what our team does here. And thank you for recognising Mike’s contribution to the experience.

Enjoy the new electric car. Just get in touch if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service and experience

Really pleased with the team sourcing my new electric car. From start to finish good communication, a competitive price and a service I have already recommended to friends.

2 October 2025
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Reply from e-car lease

We do appreciate the great feedback Barry. It’s great to hear our team managed your new electric car lease so seamlessly. We do our best to set industry standards.

Enjoy the new EV. Shout if you need anything from the team.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent support and service

Excellent support and service. We felt the whole experience was very positive, we had a quick response to all of our queries and felt very supported throughout the whole process.

24 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the great review Wendy - we really appreciate it.
The team do try to ensure that our customers receive the best possible EV experience. Supporting our customers through the process is important as we do want to build trust in the relationship.

Enjoy the new Tesla and please get back to us if you have any queries

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very knowledgeable and helpful.

13 August 2025
Unprompted review
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Reply from e-car lease

Thank you for the wonderful review Mike. It's great to hear our EV experts delivered such a positive car leasing experience for you.

Enjoy the new vehicle! Let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service the team were helpful and…

Great service the team were helpful and quick to sort out what i was looking for.

18 September 2025
e-car lease  logo

Reply from e-car lease

Thank you for trusting our electric car experts to organise your new SKODA Enyaq EV. It’s great to hear that our team delivered a considerate and efficient response for your business / fleet needs.

The process doesn’t end here. Just get in touch for anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

It was an excellent experience…

It was an excellent experience throughout. Mike was very helpful from the beginning. He explained the process and worked efficiently to meet my timescales. I was informed throughout and the system was easy to use.

22 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

We do appreciate the kind words for our EV experts and especially for Mike, in the EV sales team. Our business is focused on clear, concise and honest service. So pleased this was your experience Maria.

Enjoy the new lease car!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

I dealt with e-Car Lease and have posted my review after a couple of month to see what the aftersales would be like, excellent.

I recently dealt with e-Car Lease and was thoroughly impressed by the service from start to finish. My main contact, Aaron, was outstanding prompt, professional, and incredibly helpful throughout the process. Nothing was ever too much trouble, and every query was handled efficiently and with genuine care. The whole experience was smooth and well-managed, and I wouldn’t hesitate to recommend both the company and Aaron personally.

23 July 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for taking the time to detail the sales (and the after-sales) aspects of our business. Explaining the way in which we handle our customers after order and delivery is so important, as this demonstrates the culture we have harnessed here at e-car. We genuinely want to be known as the UK’s leading electric car leasing service, so reviews like yours do help cement that.

And a big thank you for recognising Aaron’s efforts and what he did for you. Very much appreciated.

Enjoy the new EV!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent support and service

We haven’t leased a car before but found the service provided was informative and supportive, quick and efficient. We wouldn’t hesitate to use this company again in the future.

11 September 2025
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Reply from e-car lease

Our e-car team do try to ensure that our customers receive the best possible electric car lease experience. It isn’t just about the expertise and knowledge we offer; we do try to bolster customer experience and trust in the process. Thank you so much for recognising this.

The process doesn’t end here. Just let our team know if you need anything further. Enjoy the new EV!



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

First class service!

First class service especially from James Bishop who was excellent from start to finish enabling me to obtain my car in record time as I had a tight deadline, I will be definitely using his services again!
My thanks again to James and the rest of the team!

EW

18 September 2025
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Reply from e-car lease

We do appreciate the amazing review. Especially for recognising the efforts of James, in our electric car leasing team. We aim to deliver an efficient and robust experience each and every time.

If you need any further assistance just get in touch.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Easy to deal with and responsive.

18 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the positive feedback on our EV leasing process. It’s great to know our expert team managed this process so effectively.

Enjoy the electric car!



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service

Excellent service. Mike always very helpful and quick to respond to emails/ calls. Hayley really helpful too to deal with any administrative queries. Car delivery smooth and updated throughout re time of delivery . Would definitely recommend ☺️

8 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

We really appreciate your great review. Thank for taking the time to detail your electric car leasing experience with us. And for mentioning Mike and Hayley too. We do our best to provide a seamless service each and every time.

Enjoy the new EV! Just get in touch if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

5 star service ⭐️

I’ve just received my second car from Mike at car lease. It’s always such an easy, seamless experience. I would highly recommend him and his entire team 🫶🏼

11 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

We really appreciate the kind feedback Thea. Thanks for using our car leasing team again.

Just get in touch if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service as always

Great service as always, this was my fourth car through e-car lease.

5 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the review Stuart. And an even bigger thanks for the continued loyalty to our car leasing team It is thoroughly appreciated.

Here if you anything further.

Phil King
Service Director
CarLease UK / e-car lease

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