Carl Friedrik Reviews 551

Beautiful bag, the quality in its construction is second to none, looks even better in person.
Shipping was quick and efficient.

I love everything about this company. I love my Bowen Backpack, Palissy Double Briefcase, Carry-on X Suitcase, and Key Organizer. I can't stress enough how good the customer service has been, not matter the issue the honestly fixed everything with such class that I don't think I have been more impressed with any customer service before.

Great service, very friendly and cooperative, first impression of the product is amazing!

Carl Friedrik products are absolutely first class and their customer service is the best I’ve experienced in as long as I can remember.

Over the years, I’ve purchased the carry-on and check-in luggage set, Palissy briefcase, Palissy weekender, multiple wallets, Bowen backpack and most recently, the city hopper backpack. The products have aged beautifully and have kept their original shape, resisting scuffing and damage through multiple flights, vacations and business trips. I prefer the cognac color and receive compliments from travelers and colleagues constantly. These items really do speak for themselves and are, in my opinion, made better than some unnamed high end competitors that I USED to buy from.

I’ve interacted with their customer service team on two occasions and the responses were provided same day and answered my questions or solved my issue.

Knowing that Carl Friedrik products are beautiful AND durable is great but having customer support available before, during and after purchase makes all the difference.

Stop hesitating, make that purchase, you won’t regret it!

Great experience, great commas and quick delivery

I'm loving this thin, lightweight wallet. I have a backpack from them I've had for a few years and it looks even better now with some character, I suspect this wallet will hold up just as well. Carl Friedrik does have some great quality leather goods.

A superb company, their products are stylish, durable and well made and always get compliments from other people. In addition to this their customer service is exceptional, many others could learn from them and this ensures loyalty and encourages word of mouth. I’m incredibly impressed and I own quite a few of their products now, including the briefcase, carry on case and check-in case. Very easy to spot at baggage reclaim.

I pre-ordered the new Trunk, and although they informed me there’d be a slight delay, I mentioned that this could mean it wouldn’t arrive in time for my move abroad. Carl Friedrik’s team was incredible—Magda, in particular, made sure my order would arrive on time for my big move. The luggage arrived in time, and I couldn’t be happier.

The quality is outstanding. It’s feels premium and has thoughtful details like leather handles and the complimentary packing cubes add even more value. If you’re looking for a product that’s as reliable as the company behind it, Carl Friedrik won’t disappoint. Highly recommend!

Very good on managing returned product and helping me upgrade!!

A problem was solved thoughtfully, and promptly. It would help to be able to talk to someone though. Saves time.

I have a couple of suitcases of CF and I'm really happy with them. It's not just about the quality but also about the support and customer service they offer to me. I will continue to be a loyal customer because of this.

Throughout my life, I’ve dealt with numerous businesses and corporations, none come close to their customer service. As a business owner, I’m consistently impressed by the exceptional level of service they provide. They excel in every category, and their products are a true testament to craftsmanship. I love every product they offer, from luggage to backpacks to briefcase sets.
One thing that sets them apart is the exceptional customer service they provide. They go above and beyond to ensure absolute customer satisfaction. I’m yet to find a company that deserves more than 5 stars in every category. Thank you Jacob and everyone at Carl Friedrik

Very quick response to a complaint and a quick resolution. Thank you for the great service and the additional lock for my bag which you sent me.

Bad quality for the bag, also terrible smell from the box that stays on the bag.

Just days after receiving our new luggage, American Airlines all but destroyed it, the shell was disformed and the aluminum handle mechanism was bent to the point that it could not be used again. American Airlines declined to cover the negligence of their employees. I contacted Carl Friedrik by email and received an IMMEDIATE response by email. Even though it was at not fault of Carl Friedrik, they are sending replacement luggage. This is customer service like I have not received before. Carl Friedrik's customer service is second to none!

I have the Carry-On X and the smaller of the two checked bags. The performance is fantastic and the design is eye catching. So how did the people responsible for this design make a small but really ROOKIE mistake on the luggage tag? First, it is not included and, at $65, a pretty pricey add on for what it is. But, wait, the tag is too small for a business card. And not half the size or 70% of the size -- which would still be frustrating but you could call an esthetic choice. It's just SLIGHTLY too small -- maybe 95% of the size of a standard business card. So you have to cut it down just enough to cut-off the first or last line of type. The first letter of your email address or the last digit of your phone number. Who thought that was a good idea?

I had an issue with an older model Large Check-in case. CF helped me register my product for warranty, and then completely took care of a warranty replacement - with a newer version. They paid for the shipping, helped explain the improvements made, and really supported me when I needed it. It's rare that 'lifetime warranty' actually means it - but these guys do. Thank you CF (and Magda!). A great experience.

Products are superb, the highest quality. And the customer service is outstanding. Highly recommend Carl Friedrik

Great products. Very happy with quality and customer service. I unfortunately had a lock broken and they sent a replacement within 24 hours and within the warranty!

Very good quality trunks. Fast delivery, that is just a couple of days.