Carlingo Reviews 

1,499
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, helpful, and knowledgeable staff for providing a completely relaxed, pressure-free environment during test drives and vehicle viewings. Consumers also highlight the exceptionally smooth, straightforward buying process and efficient paperwork management handled professionally during vehicle handovers. Some reviewers were not happy with mechanical issues, reporting that vehicles developed unexpected faults shortly after purchase and consequently required costly repairs. A few people also mentioned experiencing poor communication from the team alongside a frustrating lack of adequate support when trying to resolve these serious problems.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and completely professional throughout the entire buying... See more

Service

Users describe positive interactions with service, highlighting a smooth, well-organised process from start... See more

Product

Clients share positive opinions on product, highlighting the great selection of cars in top condition and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that buying was simple,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as very easy to deal with,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was well looked after by sales assistant Amy and handover assistant Joey. The both made the whole process incredibly smooth and easy. Amy took me on a test drive of the car and was helpful i... See more

Company replied

Rated 5 out of 5 stars

We'd seen the car we were interested in online, went for a look at it and a test drive. No pressured sales people, just a friendly atmosphere. Good test drive, Jimmy was able to answer any questions w... See more

Company replied

Rated 5 out of 5 stars

I saw a car on line so called by phone. Politely told, after he made an enquiry, that the vehicle was available. I visited the showroom again met by attentive helpful staff, who brought the car to... See more

Company replied

Rated 5 out of 5 stars

The sales advisor, Josh, was great, courteous, and quickly understood what we were looking for. He showed us the relevant cars and helped us with the selection. The handover specialist, Amy, showed... See more

Company replied


Company details

  1. #33 of 91 best companies in Car dealer
  2. #16 of 55 best companies in Used car dealer

Written by the company

At Carlingo, we want to help you buy a car, not sell you one. Which is why we don’t do sales pitches or deals. Just high-quality cars at fair and affordable prices. Because when we say our cars speak for themselves, we mean it. Here at Carlingo, we’d rather chat through what you’re looking for face-to-face and then recommend some choices from our great range. Then let our cars do the rest. Nothing is too much trouble. Just ask! We don’t sell you a car then turn our back. We’re always available if you’ve got any questions or would like some expert car advice. Just call us or pop into our Harrogate car showroom for a chat.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,499)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car Buying…

Jimmy the sales guy was really helpful and had a good knowlege of the car I purchased . There was a good selection of cars on line and at the showroom.

17 April 2026
Carlingo logo

Reply from Carlingo

Hi Maralyn,

Many thanks for leaving us a 5 star review, we appreciate the feedback.

It's great to hear that you had a good experience buying your car from us and that all the team were friendly and helpful and that you found that there was a good selection of cars.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

No hard sell of added extras just a…

No hard sell of added extras just a smooth respectful service would recommend

11 April 2026
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Reply from Carlingo

Hi Glenn,

Many thanks for leaving us a 5 star review, we appreciate the feedback.

It's good to hear that there was no hard sell and that everyone was respectful.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Great vehicle selection

Great vehicle selection, went for Mazda Ev, great services from Jimmy and the team

5 Star service and vehicle

14 April 2026
Unprompted review
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Reply from Carlingo

Hi John,

Many thanks for leaving us a lovely review.

It's good to hear that you thought we had a great selection of vehicles and that Jimmy was helpful.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Easy process

5 April 2026
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Reply from Carlingo

Hi Ian,

Many thanks for leaving us a great review and you found the whole process easy.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Good Experience buying my car

Phil Schofield
The experience i had buying my Peugeot 308 car from start to finish was friendly and professional. I'm very happy with my purchase and i would definitely recommend Carlingo for buying a car. Thanks very much to Danny.

8 April 2026
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Reply from Carlingo

Hi There,

May thanks for leaving us a great review, we appreciate the feedback.

It's great to hear that you were happy with the whole buying process and that all the team were friendly and professional.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Fantastic experience with Carlingo…

Fantastic experience with Carlingo Harrogate. Amy Farmer looked after me from start to finish and did a fantastic job. I had a higher value car to trade in, so I was taking a car and receiving cash back as well, but all the steps were explained very clearly and I was fully informed throughout. Nothing was too much trouble - the level of service was better than my last car purchase at a Mercedes main dealer, honestly! I would 100% recommend Carlingo Harrogate (and recommend you ask for Amy).

11 April 2026
Unprompted review
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Reply from Carlingo

Hi Eduardo,

Many thanks for leaving us a great 5 star review, we appreciate it.

It's good to hear that you were delighted by the whole experience of buying your car from us and that we surpassed that of your last purchase at Mercedes.

We hope you enjoy your new car and if you need anything you know where we are.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Great experience with Stuart at Carlingo

Stuart was great, really relaxed car buying experience. Didn't feel pushy or salesy like other garages we went to and were allowed to test drive a couple of cars to get a better understanding of what we wanted. Very happy and ended up with a very nice car!!

11 April 2026
Unprompted review
Carlingo logo

Reply from Carlingo

Hi HP,

Many thanks for leaving us a great review, we appreciate the feedback.

It's good to hear that you were happy with the relaxed buying environment and that all the team were friendly and helpful.

Best wishes,

Carlingo.

Rated 3 out of 5 stars

Overall pleased with things initially…

Overall pleased with things initially but after having a good inspection of the car at home I was disappointed with the cleanliness of the vehicle. Inside I found a prescription for the previous owner and outside the windows have a green fungus or moss along the bottom seal. Have also discovered the air conditioning doesn’t work properly, something I would have expected to be checked before the car was released to me. Everything else seems okay but little things are important and I think finer details could certainly be done better.

8 April 2026
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Reply from Carlingo

Hi Neil,

Thank you for leaving us a review.

It's good to hear that your overall experience of buying a car from us was a positive one.

We're sorry to hear that you were not happy with the cleanliness of the car and for that we apologise. The preparation of our cars is something we take pride in so this is something we will look into. We will pass this on the relevant department to make sure they are aware going forward and that this doesn't happen again.

If you need anything else please do not hesitate to contact us.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

New car experience

Staff not pushey very friendly easy to chat with and answer all questions.

12 April 2026
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Reply from Carlingo

Hi There,

Many thanks for leaving us a great 5 star review.

It's good to hear that the staff were friendly and answered all of your questions.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Provenance, Professionalism, Care of Service and Servicability

I travelled from Birmingham to complete the purchase of a 2019 Skoda Octavia estate, which had 42,628 miles on the clock, and whose provenance included two previous owners, the last one being in Essex. Stuart was my first contact with the dealership, and he demonstrated competence, transparency and no guile in our first communications over the phone. When I arrived at the dealership I met Sam, who showed me the car and came with me on the test drive. Sam also demonstrated competence, defined as great professionalism and etiquette in dealing with me, alongside an in-depth knowledge and comprehension of the process in hand. Then I met with Joey, who finalised all the admin with me for handover of the car. Joey was also delightful in his conduct. As for the car, it is perfect and both my wife and I are unreserved in recommending Carlingo for their care of service and focus upon the provision of used cars with good provenance and ongoing good serviceability.

10 April 2026
Unprompted review
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Reply from Carlingo

Hi Brian,

Many thanks for leaving us a great review, we appreciate the feedback.

It's good to hear that you were happy with the whole process of buying your car from us and that your travel from Birmingham was worth it.

It's also good to hear that you were happy with the level of service and professionalism the whole team provided.

Thanks for the recommendation and if you need anything you know where we are.

Best wishes,

Carlingo.

Rated 3 out of 5 stars

On handover I couldn’t properly check…

On handover I couldn’t properly check the car over and open the car doors fully to check properly as it was parked in between 2 cars so impossible.
When I arrived home, my husband commented on the general state of the car as it had stains spots on the passenger seat.
A couple of deep scratches where a seatbelt had been caught and not touched up.
The sales man had pointed out a paint defect next to the petrol cover which had been passed on. But wasn’t done on my pick up day
We noticed as well the bonnet liner was missing, that lines the under bonnet to protect the paintwork of the bonnet etc.
the car was dirty and not catered properly.
Not what I expected from the company

10 April 2026
Unprompted review
Carlingo logo

Reply from Carlingo

Hi Pauline,

Thank you for leaving us a review.

We're sorry to hear that you were not happy with the cleanliness of the car and for that we apologise. The preparation of our cars is something we take pride in so this is something we will look into. We will pass this on the relevant department to make sure they are aware going forward and that this doesn't happen again.

We are also sorry that the message about the slight defect wasn't passed on. If you want to pop back in we can have a look at some of this for you to see if we can improve any of it.

If you need anything else please do not hesitate to contact us.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Excellent experience

The car we went to view was exactly as expected. No hidden problems. It was spotlessly clean and ready to go. There was no hanging around waiting to be seen. The staff were efficient and professional and made purchasing the car an easy transaction. The fact that it's an independent company shows, with the staff taking pride in their work.
We would recommend Carlingo to anyone.

9 April 2026
Unprompted review
Carlingo logo

Reply from Carlingo

Hi Mike,

Many thanks for leaving us a great 5 star review, we appreciate the feedback.

It's really good to hear that you had a great experience buying your car from us, from the cleanliness of the car to the people you dealt with. That's excatly what we strive to achieve.

Thanks for the recommendation and we hope you enjoy your new car.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Great service

Great service, friendly, answered all my questions.

10 April 2026
Unprompted review
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Reply from Carlingo

Hi Stuart,

Many thanks for leaving us a great 5 star review.

It's good to hear that you received great service and that all your questions were answered.

Best wishes,

Carlingo.

Rated 4 out of 5 stars

Great Fabia

I was given time to look at cars and choose which I wanted to test drive.
Offered space to decide what I wanted to do and to ask questions.
Great handover and help setting up things like radio/phone.

4 April 2026
Carlingo logo

Reply from Carlingo

Hi Helen,

Many thanks for leaving us a lovely 5 star review.

It's good to hear that you were happy with the whole experience and that we left you to your own devices to choose the right car.

We hope you enjoy it.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

FIRST CLASS SERVICE FROM START TO…

FIRST CLASS SERVICE FROM START TO FINISH, BOTH NICOLA AND RICHARD DEALT WITH ME IN A VERY PROFESSIONAL AND FRIENDLY MANNER. PAYMENT WAS MADE WITHIN MINUTES OF VIEWING THE SKODA CAR, AND THE PRICE WAS VERY GOOD OFFER MORE THAN I HOPED FOR, WILL BE MY FIRST CALL NEXT TIME I HAVE A VEHICLE TO SELL.

7 April 2026
Unprompted review
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Reply from Carlingo

Hi Derek,

Many thanks for leaving us a great review, the feedback is appreciated.

It's good to hear that everything ran smoothly and that you were happy with the offer.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Was advised to look at Carlingo from a…

Was advised to look at Carlingo from a friend that had used them previously and can wholeheartedly say…we are SO pleased we did!
Spotted a cracking little Aygo for our daughter having just passed her test and after making contact with Danny he couldn’t have been more helpful.
Initially missed the 1st test drive due to my work commitments, but Danny immediately sorted out another time and was very welcoming and informative when we met him.
Needless to say, a bit of cash lighter, another car on the driveway and one VERY happy daughter.
All in all, a fantastic experience from the guys at Carlingo Harrogate…from Danny, Amy and Joey on vehicle delivery date…THANK YOU 👌👌👌👌

7 April 2026
Unprompted review
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Reply from Carlingo

Hi Mr Boland,

Many thanks for leaving us a great 5 star review, we appreciate the feedback.

It's really good to hear that you had a happy experience buying the car for your daughter and that all the team were friendly and helpful.

We really hope she enjoys it and if you need anything you know where we are.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Everyone was really helpful

Everyone was really helpful, this made the purchase really smooth.

2 June 2025
Unprompted review
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Reply from Carlingo

Hi Veronika,

Many thanks for leaving us a great 5 star review.

It's a pleasure to hear that you were happy with the service and that the purchase was smooth.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Would use again

Quick, smooth and no hard sale. Thanks team

6 April 2026
Carlingo logo

Reply from Carlingo

Hi Sue,

Many thanks for leaving us a great review, we appreciate the feedback.

It's good to hear that you had a good experience buying your car from us and there was no hard sale.

Best wishes,

Carlingo.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Chose my car and drove it home on the same day! Thank you to you all!

31 March 2026
Unprompted review
Carlingo logo

Reply from Carlingo

Hi Kaylen,

Many thanks for leaving us a great review.

It's good to hear that you had a lovely experience buying your car from us and that we managed to get you into it on the same day.

Best wishes,

Carlingo.

Rated 4 out of 5 stars

Ease of purchase

Ease of purchase

28 March 2026
Carlingo logo

Reply from Carlingo

Hi Steven,

Many thanks for leaving us a good review, it's good to hear that you were happy with everything.

Best wishes,

Carlingo.

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