CarLoans.com.au Reviews 

1,193
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

if i can give 0 star i would, at the start they already touch my credit score, make it from 742 to 621 that's is unforgivable! Many lenders out there wont touch your credit score, they will touch it a... See more

Rated 2 out of 5 stars

The conversation started well apparently ave rethinking was good to go until the consultant went for holiday without let me know. I didn’t have another person to call. I had to contact my car consu... See more

Rated 1 out of 5 stars

I applied for a car loan as their website says it will be quick but these snails took 3 days to respond with rejections Couldn't believe a person with 700+ credit score a 6figure salary job min... See more

Rated 5 out of 5 stars

My experience with carloans.com for the 2nd time has been like no other.Very helpful & honest for helping me choose the 2 vehicle's we have & we have been very happy with the customer relations involv... See more

Company details

  1. Non-bank financial service
  2. Financial advisor

Written by the company

Carloans.com.au makes car finance easy. Whether you're buying, refinancing, or upgrading, we compare lenders to find a competitive loan that suits your needs. Enjoy fast approvals, flexible terms and expert support from Australian-based car loan specialists on a trusted online finance platform. Drive away sooner with a personalised solution tailored to your budget and goals. Call us on 1300 889 669 for a free quote!


Contact info

2.1

Poor

TrustScore 2 out of 5

1k reviews

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2.1

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(1,193)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst service ever

Worst service ever.
Tom and Nathan was dealing with my loan and I have chase them for every single time about status and when I was on my way to pick up a car they never answer my call and I have to call finance company direct for document,
I will never go with this carloans.com.au again.
Rates and repayment was also different what was quoted. and I can’t go anywhere else a they already done the credit check.
After chase about different rates and repayment I got answer issues in there system was calculating wrong.

18 November 2018
Unprompted review
CarLoans.com.au logo

Reply from CarLoans.com.au

Hi Abhishek,

Thank you for taking the time to provide feedback. We are disappointed to hear that your recent experience has not been up to standards we aim to provide.

We have taken on board your feedback and will work with our team to make any improvements needed to give our customers the best experience we can provide.

If you wanted to discuss anything further, please feel free to reach out via marketing@carloans.com.au.


Kind regards,
The CarLoans Team

Rated 5 out of 5 stars

Awesome and reliable service...

Awesome and reliable service and communication with Melanie, everything was completed quick and easy even during this busy time, and really helped my family... Thank you Melanie

17 November 2018
Unprompted review
Rated 5 out of 5 stars

Daniel Wood was awesome to work with

Daniel Wood was awesome to work with. He kept me in the loop at all times and nothing was too much trouble. He has an excellent telephone manner and is always friendly and upbeat. It has been a pleasure dealing with Daniel. Lindy from WA.

16 November 2018
Unprompted review
Rated 5 out of 5 stars

Okhan was an absolute legend

Okhan was an absolute legend. Incredibly helpful. My work schedule is pretty backwards compared to the normal world and he was always happy to help, including the Sunday night in his own time the day before the loan settled. If the rest of the people that work for this carloans are even half as good as he is, then you'll be a very happy customer.

14 November 2018
Unprompted review
Rated 5 out of 5 stars

Matt Cary what a gentleman to deal with.

Matt Cary what a gentleman to deal with, process was painless and I was kept informed along the way,I was given options I would recommend this service to anyone looking for automotive loan, sure be skepticle as I was but as the process was explained and easy to understand I’m no longer a skeptic and will use car loans.com.au when it’s time to purchase another vehicle.

Thank you Matt

13 November 2018
Unprompted review
Rated 5 out of 5 stars

Never before have i bought a car that…

Never before have i bought a car that was so easy and stress free.
I contacted carloans on Thursday by Friday i had a car loan and my loan was settled within three days. Chris Hughes was fantastic to deal with and i wouldn't consider going anywhere else now.

31 October 2018
Unprompted review
Rated 5 out of 5 stars

Harry was professional

Harry was professional, courteous and went well beyond what was expected of him. His work ethic is second to none and his genuine concern to do the deal was well appreciated.
Regards Greg Fellows.

28 October 2018
Unprompted review

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