Carlton's service has been exceptional. Having installed and maintained our aircon units now for a number of years, in this last service we urgently needed a unit moved from it's position on a deck... See more
Company replied
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Review summary
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The engineer attended site within 2 working days of requesting a call out to look at a hob oven on site. He had a very good customer facing approach to the job and spent a lot of time pulling the hob... See more
Company replied
Installation from both electricians and technician Liam went so smoothly. They cleaned up after themselves which was good for us. We are thrilled with our unit and look forward to using it. We have al... See more
Company replied
The Engineer came to site very quickly, he informed me of the date and time prior to the visit. He be was extremely helpful, very professional, solved the problem and was very friendly . We will defin... See more
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Company details
- Air Conditioning Contractor
- also in
- Air conditioning repair shop
- Air conditioning store
- Air conditioning system supplier
- Commercial Refrigeration
- Commercial refrigerator supplier
Written by the company
Carlton Services offer a complete sales, installation and servicing package to keep your refrigeration, catering equipment, air conditioning, air source heat pumps and ventilation equipment operating as it should do
Carlton Services UK Ltd - Trading in the local area since 1978
Written by the company
- Over 40 years of satisfied customers
- Whether you need advice on how to maintain your equipment, an emergency repair or regular servicing, we have the knowledge and ability to help you. Our hand-picked team of DBS checked engineers are always on hand to bring their expertise and specialist knowledge to any installation, repair or maintenance task, so you can be assured of consistent and high-quality service.
Free Delivery on all Online Sales
Free Delivery
Standard delivery is free for the UK mainland. We deliver all of our stock items to the UK mainland within 7 working days. Overnight & Timed deliveries are available at extra cost. Orders from Northern Ireland, Highlands & Islands, Republic of Ireland and the Channel Islands are charged differently; please contact the sales office for a quotation.
Contact info
Unit 25 Central Trading Estate, SN3 1PD, Swindon, United Kingdom
- 01793512550
- enquiries@carltonservices.co.uk
- carltonservices.co.uk
4.6
Excellent
782 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reference: 107136
I ordered some pipe on the 25th June. I still have not received nothing and it is now the 13th July. The worst thing is that the customer service is shocking, I have phoned 6-7 times and keep getting promised to be called back why they investigated! Not one of them have stuck to there word. I have asked for a refund and they said they cannot give it to me as they have it down as delivered! I have asked for proof of delivery and it’s taken 10 days to which they still cannot provide me! If you can’t provide the item that said was in stock at the time of order then give me my money back! It’s not very hard, £200 is £200!
13 July 2026
Unprompted review
Reply from Carlton Services
Hi Chris, i'm very sorry about this situation, we have asked for POD from our suppliers but they are under pressure at the moment with this recent heatwave. I have a meeting with our Rep this morning to discuss this further and will hopefully have a resolution today. Adam Carlton
Reply from Carlton Services
Hi Tony, thank you so much for this review. If you require anything in the future please don't hesitate to contact us. Adam Carlton
I ordered a Mitsuibishi splt system…
I ordered a Mitsuibishi splt system from them and the price was good value. With the purchase came free shipping. After waiting a number of days I was told the equipment would be dispatched. I e mailed them in next couple of days asking for a specific date so I could programme work and instruct client, I was told July 3rd. On the 2nd of July they e mailed and said "sorry its now the 6th of July"! I emailed and said the work programmed and the customer ready can I go and collect and was told no. I rearranged, made my apologies, ate humble pie and promised that we would be on site asap on the 6th. After leaving a staff member at delivery point on the 6th July ALL DAY we called it a day at 18:00 when again no show! I had teh customer ring me NINE times on the day, they had made the site ready and like me dedicted people to attend and advise. We both lost money, we both lost confidence and trust in each other and I can say they will never use me again or support my profile. Sorry Carlton you let me down, you cost me money and I wont use you again!
7 July 2026
Unprompted review
Reply from Carlton Services
Hi David, I'm very sorry about the issues you experienced with this order, for some reason Mitsubishi decided to move their warehouse & logistics to a brand new warehouse and it just happened to coincide with a heatwave. This has impacted our customers and the service side of our business as we have also been hit by delays. We have raised the issue with our Mitsubishi rep and they are hopefully sorting any teething problems out. I can assure you this issue was out of our hands and purely down to Mitsubishi Electrics new warehouse. If you would like to discuss this any further please let me know. Adam Carlton
Reply from Carlton Services
Hi Ashley, I'm very sorry the order was delaying in getting to you, the whole industry has gone into overdrive with this heatwave and orders have been slower to leave our suppliers than normal. If you would like to discuss this further please let me know. Adam Carlton
Call before ordering
Our old system broke down...replacement was found on carlton website, called explained I was looking to purchase a specific daikin and needed some simle technical advice on the model, was told by a lady on the phone we are a internet based company and dont keep technical advice on products and to contact daikin, did so, ordered product the same day which delivery was stated as 2-3 days, get a call following day to be told item is not in stock and wont be in stock for two weeks. Advice is to call before you purchase
2 July 2026
Unprompted review
Reply from Carlton Services
Hi Gary, I'm sorry we were unable to fulfil this order on this occasion, with this heatwave stock is moving very fast and whilst we try and keep on top of the stock levels on our website we are at the mercy of our suppliers (Daikin) letting us know. The whole industry has gone into overdrive and unfortunately stock has become very limited. If you would like to discuss this any further please let me know. Adam Carlton
I requested one air condition same time…
I requested one air condition same time responsed me and in time delivery.
25 June 2026
Reply from Carlton Services
Hi Maqbul, thank you for this review and hopefully you are making the most of the system in this heat! If you require anything in the future please get in touch. Adam Carlton
Service engineer Luke was punctual
Service engineer Luke was punctual, efficient, knowledgeable, articulate, friendly and likeable. Price was competitive and no repeat callout charge.
23 June 2026
Reply from Carlton Services
Thank you so much for this review, i will be sure to pass this over to Luke. If you require anything in the future please let us know. Adam Carlton
Just bought a 5kw mitsi split
Just bought a 5kw mitsi split. Price was better than other suppliers and delivery was spot on. 👌👌
15 June 2026
Reply from Carlton Services
Hi Vishal, thank you for this review and hopefully you are making the most of the system this week! If you require anything in the future please get in touch. Adam Carlton
Great service thanks
12 June 2026
Reply from Carlton Services
Thank you for this review and for your continued custom, its greatly appreciated. If you require anything please do not hesitate to get in contact. Adam Carlton
Excellent prices and fast delivery
Excellent prices and fast delivery, very happy with this company
6 June 2026
Reply from Carlton Services
Hi Sajni, thank you for this review and hopefully you are making the use of the system in this hot weather! If you require anything else please get in touch. Adam Carlton
polite friendly knowledgeable engineer
9 June 2026
Reply from Carlton Services
Thank you for this review, if you require anything else please let us know. Adam Carlton
Overall, recommending Carlton Services.
While there were some changes in service dates, the technician was professional and explained a number of concerns we had about a system with which we were unfamiliar in our new home.
The company owner also reached out when I had questions and we were able to amicably resolve them.
18 May 2026
Unprompted review
Reply from Carlton Services
Hi Susan, thank you so much for this review and pleased we were able to provide a suitable service. If you require anything in the future please let me know. Adam Carlton
Reply from Carlton Services
Hi Jasmeet, thank you for the review. It was not poor customer service, the item ordered is 250kg and 2.1m wide, it would not fit through your doorway. We tried to work with you to arrange a re-delivery once the door had been removed but you were unhappy with the re-delivery cost, of which we were just passing the cost on we were not putting a mark up on. Unfortunately dimensions and weight should be checked prior to ordering as it is your responsibility to get this item inside. Adam Carlton
Engineers were knowledgeable and polite
19 May 2026
Reply from Carlton Services
Thank you for this review and for taking up the maintenance agreement following our installation. If you ever require anything please get in contact. Adam Carlton
Reply from Carlton Services
Thank you so much for this review and for your repeat business, its greatly appreciated. You know where we are if you ever need us. Adam Carlton
Great service from Adam
Great service from Adam at Carlton Services, he dealt with my issue swiftly and professionally. I highly recommend them and will they will be my preferred choice for our school kitchen suppliers.
12 May 2026
Reply from Carlton Services
Thank you for this review and very pleased you're happy with the end result! Please do let me know if you need anything else. Adam Carlton
ice machine
job reference: 106050
Guys turned up to look at our ice machine, pre-paid for turn up etc. They concluded they couldn't get it out of joinery and promptly left, no further advice. The second company we booked actually looked at the machine and easily pulled it forward from the joinery...
20 April 2026
Unprompted review
Reply from Carlton Services
Im very sorry the engineer was unable to help on this occasion. If you would like to discuss this further please contact me on 01793 512 550. Adam Carlton
Reply from Carlton Services
Thank you for this review, if you require anything in the future please let us know. Adam Carlton
Always great service and reliable
Always great service and reliable.
Thank you
4 May 2026
Unprompted review
Reply from Carlton Services
Hi Donna, thank you so much for this review and for your continued custom, its greatly appreciated. Adam Carlton
Your service engineer arrived at 9.15…
Your service engineer arrived at 9.15 when my appointment was booked for 2.30pm. He was good but the timing was not.
13 April 2026
Reply from Carlton Services
Thank you for this review and apologies the engineer arrived early, thank you for still facilitating him. If you require anything else please let me know. Adam Carlton
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