CarMoney Reviews 4,238

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and friendly approach, often going above and beyond to ensure a smooth process. The service provided is consistently described as excellent, efficient, and quick, with many appreciating the clear communication and regular updates that make the entire experience hassle-free. Reviewers highlight the exceptional customer service, noting that agents are patient, professional, and responsive, making them feel valued and supported throughout their journey. However, some customers also noted issues with the process, feeling rushed at times or experiencing delays, which led to frustration and a perception of a lack of support. A few other people also felt that communication could be inconsistent, with some instances of unresponsiveness or a defensive attitude when problems arose.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, quick, and efficient from... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

User experience

People report positive experiences with user experience, finding the entire process straightforward,... See more

Response time

Users describe positive interactions with response times, highlighting quick and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

The agent i spoke to named Rob, was really good quick and precise and done everything he could to help me, which I appreciated very much. A few unlucky episodes for me but he always came up with somet... See more

Rated 5 out of 5 stars

Thomas was really helpful throughout the process of buying my car, getting things done and ready in a timely fashion and kept me informed about evey step. I highly recommend this company.


Company details

  1. #48 of 63 best companies in Car finance and loan company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service
Helpful kind genuine people helped when I needed it, actually spoke to a person no automated bots and I now have my car and all within a few weeks of finding it

14 May 2026
Rated 1 out of 5 stars

no help at all

Don’t use this company they ring you 20 times a day before you choose a car then after you get the card less than useless no contact no help at all stay well clear should have just ended any deal with them after my last review travelling 400+ miles to be told I had to pay an admin fee of over 400 pound

23 May 2026
Unprompted review
CarMoney logo

Reply from CarMoney

We’re very sorry to hear about your experience and apologise that it didn’t meet your expectations.

We have noted your concerns and would really appreciate the opportunity to look into this further for you.

Please get in touch with us directly so we can discuss your experience in more detail and work towards a resolution. We’re here to help.

Nikki the Ninja

Rated 1 out of 5 stars

Up till now the car was not deliver for…

Up till now the car was not deliver for my use. I have incurred £2100 yet without having the car. Insurance cancelled because I couldn't fix the black box in the car since it was not delivered to me despite all efforts

9 May 2026
CarMoney logo

Reply from CarMoney

We’re very sorry to hear about your experience and apologise that it didn’t meet your expectations.

We have noted your concerns and would really appreciate the opportunity to look into this further for you.

Please get in touch with us directly so we can discuss your experience in more detail and work towards a resolution. We’re here to help.

Nikki the Ninja

Rated 1 out of 5 stars

Well my car was not as described

Well my car was not as described, arrived with the service light on.
So not so delighted

They were supposed to be giving me a phone call about it but I guess they know that they are in the wrong.
So be warned people, stay well clear of carmoney !!!

15 May 2026
CarMoney logo

Reply from CarMoney

Thank you for your review.

We’re genuinely sorry to hear that your experience did not meet your expectations.

We take all feedback seriously and are committed to understanding what has happened and putting things right.

A member of our team will be in touch with you shortly to discuss your concerns in more detail and to work towards a resolution.

We appreciate you bringing this to our attention and thank you for your patience while we look into this further.

Nikki the Ninja

Rated 5 out of 5 stars

Very hopefully throughout my whole application

Very hopefully throughout my application my agent Kai was helpful and helped me secure the right deal and helped me find the right vehicle for my needs
Throughout my application all the necessary details for the application were made clear and explained to the highest standards possible and found me the best value for money
I when recommended carmoney to
friends and family and would use them again in the near future

15 May 2026
Rated 1 out of 5 stars

Odd Behaviour

Won't do anything unless its over it's just silence and heavy breathing down the phone. Call them back, you go on hold then get cut off.

Explained that I can't just drop everything to be on a call, and email would be the best bet, when you respond to their emails, they just ignore it.

22 May 2026
Unprompted review
CarMoney logo

Reply from CarMoney

Thank you for your feedback.

We’re sorry to hear about your experience. We did attempt to reach out to you to gather further details so we could better understand and resolve your concerns, however we unfortunately didn’t receive a response.

We’d really like the opportunity to put things right, so please do get in touch with us at your convenience and we’ll be happy to discuss this further and assist you.

Nikki the Ninja

Rated 5 out of 5 stars

Wow CarMoey really came the through for…

Wow CarMoey really came the through for me.The Communication with up to date developments and they even acted as a middleman so,no stress if you needed to change your mind about the car As I did.I ended up with something I’m going enjoy. Thanks CarMoney

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great friendly service

The staff were very helpful in helping me go through the entire car loan experience.
They got the best deal for me and would phone/text me to keep up dated through the entire process. Can fault them and they even kept me right after I got the car.
Would highly recommend them.

7 May 2026
Rated 5 out of 5 stars

Carmoney

Carmoney made securing finance and my new vehicle so simple.the whole process was very quick and easy.big thanks to the team,especially Amaan who took me through the process.excellent service.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

The team at CarMoney are exceptional. They are professional, courteous, prompt and above all - human ! No robotic script reading and from start to finish you feel you are part of their world and a valued client. They steered me through some choppy waters but were FAULTLESS! Recommend? I would insist on using them.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Car Money were absolutely amazing

They were so helpful in helping what best suited my needs and budget. The member of staff that helped me was amazing and went the extra mile to help. They provide a great service and I feel I had good value for money. I highly recommend car money

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to Ryan

Many thanks to Ryan, and all the team at Carmoney. Arranged finance for my van, with a very efficient, knowledgeable and friendly service. Will highly recommend without hesitation. Five star plus service

13 May 2026
Rated 5 out of 5 stars

Anton was very helpful

Anton was very helpful, I was messed around by many finance companies but anton was prompt, factual and got us the car we wanted, thankyou so much!

20 May 2026
Unprompted review

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