CarMoney North West Reviews 95

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, approachable, and friendly, highlighting their exceptional helpfulness and professionalism. Many people found the service to be outstanding, noting its efficiency, speed, and the ease of the overall process. The customer service team is frequently commended for being responsive and supportive, making the experience smooth and hassle-free. However, some customers also noted issues with car repairs and communication between the company and dealers, leading to extended repair times and a frustrating experience with customer support regarding these specific problems.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, friendliness, and efficiency. Many... See more

Service

People report positive experiences with service. Customers consistently praise the team for being very... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and kindness... See more

Based on these reviews

Rated 5 out of 5 stars

We have been using Car Money North West since August now, and i can not express How much they are knowledgeable in regards to finance, Vicky is always on call when needed and Claire and Mel go more th... See more

Company replied

Rated 5 out of 5 stars

Prompt service experienced from Claire, it was really amazing — The process, response time, great turnaround and deal closing time frames were just nothing but excellent. Great after service follow up... See more

Company replied

Rated 5 out of 5 stars

Highly recommend! Mel has been an absolute god send, I have never used finance to fund a car before but it was so easy with Mel, she walked me through all paperwork and a gentle reminder when I had... See more

Company replied

Rated 5 out of 5 stars

Claire and Mel were fantastic. They explained the process in a simple way and the service they provided was second to none. Any queries were dealt with instantly and the line of communication was exce... See more

Company replied


Company details

  1. #45 of 95 best companies in Finance broker

Written by the company

MC Vehicle Finance Limited T/a CarMoney Northwest is a local motor finance broker, dedicated to supporting customers and car dealerships across the Northwest region with all their motor financing needs. With access to an extensive panel of lenders and products, we aim to provide all our customers with a unique personal experience, tailored to their individual circumstances. We also understand that system automation doesn’t always get it right which is why we review every customer application on their own merit, meaning we truly are working to achieve the best possible outcome for every single one of our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

95 reviews

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Rated 5 out of 5 stars

This service was fantastic!

This service was fantastic. Received the phone call before I had even returned home from viewing the vehicle. Claire was very friendly and polite and made the whole process understandable and easy. Within three hours the whole process was complete and funds released to dealer. This is our second time being supported by Claire and both time she has given a fantastic service. Thank you again 🙂

9 April 2026
Unprompted review
CarMoney North West logo

Reply from CarMoney North West

Thank you so much for your fantastic feedback! We're delighted to hear you had such a smooth and efficient experience.

Claire will be especially pleased to know her friendly, professional approach made everything clear and easy for you—she truly goes above and beyond for our customers.

It means a lot that you’ve chosen to work with us again, and we really appreciate your continued trust. Thanks again, and we’re always here whenever you need us 🙂

Rated 5 out of 5 stars

Had the pleasure of dealing with Mel

Had the pleasure of dealing with Mel. Absolutely great service very professional and very efficient came back to me within an hour with quotes. Would highly recommend.

1 April 2026
CarMoney North West logo

Reply from CarMoney North West

Thank you for your wonderful feedback! We're so pleased to hear you had a great experience.

Providing professional, efficient service and quick turnaround times is exactly what we aim for, so it's fantastic to know that we delivered just that.

We really appreciate your recommendation and look forward to assisting you again in the future 😊

Rated 5 out of 5 stars

EXCELENT SERVICE !!!!!!!

Super fast and fantastic service from beginning to end. Excellent customer service. Really happy. Thank you so much, will definitely recommend you to family and friends.

1 April 2026
Unprompted review
CarMoney North West logo

Reply from CarMoney North West

Thank you so much for your kind words! We're thrilled to hear you had such a great experience with our service from start to finish.

Providing fast, friendly, and reliable service is what we strive for, so it really means a lot to know we delivered for you.

We truly appreciate your recommendation and look forward to helping you, your family, and friends again in the future 😊

Rated 5 out of 5 stars

I like it very much.

4 February 2026
CarMoney North West logo

Reply from CarMoney North West

Thanks for your feedback! We’re glad you chose us for your car finance and appreciate you taking the time to share your experience. If there’s anything more we can do, feel free to reach out anytime.

Rated 5 out of 5 stars

Great team

Great team, went above and beyond to help me out with getting my new car. Highly recommend ☺️

21 March 2026
Unprompted review
CarMoney North West logo

Reply from CarMoney North West

Thank you for your wonderful feedback! We're so pleased to hear that the team went above and beyond to help you with your new car. Your recommendation means a lot to us—enjoy your new ride! 😊

Rated 5 out of 5 stars

The help and kindness from Mel and…

The help and kindness from Mel and Claire very appreciated

24 March 2026
CarMoney North West logo

Reply from CarMoney North West

Thank you so much for your kind words! We’re delighted to hear that you experienced such helpful and caring support. Your appreciation means a lot to us, and we’re so glad we could make a positive difference. 😊

Rated 5 out of 5 stars

Smooth and easy experience

The whole process was well explained from start to finish and easy to follow

21 March 2026
CarMoney North West logo

Reply from CarMoney North West

Thank you for your kind feedback! We’re so pleased to hear the process was clearly explained and easy to follow from start to finish.

Rated 5 out of 5 stars

The whole process was very clear and…

The whole process was very clear and simple .
Super service , outstanding if I could i would give above 5 star excellent .

13 March 2026
CarMoney North West logo

Reply from CarMoney North West

Thank you so much for your amazing feedback! We’re really glad you found the process clear and simple, and we truly appreciate your kind words about our service.

Rated 5 out of 5 stars

We were happy that we were able to get…

We were happy that we were able to get the finance and walk away with a new car this has taken so much stress away thank you

14 March 2026
CarMoney North West logo

Reply from CarMoney North West

We’re so pleased we could help you secure the finance and get you into your new car. Enjoy it, and thank you for your kind words! 🚗

Rated 5 out of 5 stars

Excellent

Couldn’t do enough to help me

23 February 2026
CarMoney North West logo

Reply from CarMoney North West

Thank you so much for your kind words! We’re really glad we could help and truly appreciate your support

Rated 5 out of 5 stars
CarMoney North West logo

Reply from CarMoney North West

Thank you for the great feedback!

We’re so pleased you found the service brilliant and fast — that’s exactly what we aim for!

If you ever need anything in the future, we’re always here to help. Enjoy your new vehicle! 😊

Rated 5 out of 5 stars

Amazing customer service

I was put in touch with carmoney north west from the dealer selling the vehicle, I had a call back within minutes of the application for credit spoke to the team who are absolutely lovely to talk to and after a few questions I had my application sent over. I filled the forms in (very easy process) and had a decision within a hour or so and at a great rate!! Following this the team reached out to me to make sure all was good 👍 and the money was with the dealer before mid day the next day AMAZING 👏 thanks to all its been an absolute pleasure 🙏 ☺️

24 February 2026
Unprompted review
CarMoney North West logo

Reply from CarMoney North West

Thank you so much for your fantastic review! 🌟

We’re absolutely delighted to hear about your experience with CarMoney North West. From that first call back within minutes, right through to getting everything approved and the funds with the dealer before midday the next day — it’s brilliant to know the process felt smooth, quick, and easy for you.

Our team works hard to make arranging finance as straightforward and stress-free as possible, so your kind words about how lovely they were to speak to and how simple the forms were really mean a lot. And of course, we’re thrilled we could secure you a great rate too!

Thank you again for choosing us — it’s been an absolute pleasure helping you. Enjoy your new vehicle! 🚗✨

Rated 5 out of 5 stars

Easy to work with very helpful and…

Easy to work with very helpful and sorted the finance out quickly

12 February 2026
CarMoney North West logo

Reply from CarMoney North West

Thanks so much for your kind words! We’re really glad you found the process easy and that we could get everything sorted quickly for you. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Absolutely outstanding service.Thank…

Absolutely outstanding service.Thank you claire&Mel

5 February 2026
Unprompted review
CarMoney North West logo

Reply from CarMoney North West

Thank you so much for the kind words — we really appreciate it! ⭐ We’re delighted you had such a positive experience. Thanks again for choosing CarMoney North West!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Smooth and professional service. Clear communication and quick release of funds.
Thanks to Claire and Mel for their support throughout the process

4 February 2026
Unprompted review
CarMoney North West logo

Reply from CarMoney North West

Thank you for the amazing review! ⭐️ We’re delighted to hear you found the service smooth and professional, with clear communication throughout. Thanks again for choosing CarMoney North West!

Rated 4 out of 5 stars

Ann Jones

Very quick decision.

21 January 2026
CarMoney North West logo

Reply from CarMoney North West

Thanks so much for your feedback — we’re delighted you were happy with the quick decision and smooth process. We really appreciate you choosing CarMoney North West! ⭐

Rated 5 out of 5 stars

We found the staff very helpful and…

We found the staff very helpful and were able to sort the funds for our loan

21 January 2026
Unprompted review
CarMoney North West logo

Reply from CarMoney North West

Thank you for your kind feedback! We’re really pleased to hear that our team was helpful and able to get the funds for your loan sorted quickly. If we can assist with anything else in the future, please don’t hesitate to get in touch. Enjoy your new vehicle! 🚗✨

Rated 5 out of 5 stars

Ease of use

Ease of use, professional and most importantly amazing vehicle

9 January 2026
CarMoney North West logo

Reply from CarMoney North West

Thank you so much for your feedback! We’re delighted to hear you found the process easy to use and professional – and even better that you’re loving the vehicle. Enjoy every mile, and please feel free to reach out if we can help again in the future!

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