I'm new to Carol Bike, but I like the short Rehit approach to help me regain my fitness. I'm 73, and motivated to see how in 8 weeks how my fitness improves. Couple weeks into it and I already feel m... See more
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Review summary
Created with AI, based on recent reviews
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I noticed a problem with my bike a few days after setting it up didn’t think a whole lot about it but then it recurred. I called into customer service. I received a call back immediately with full ins... See more
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The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... See more
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Great technical support with detailed pictures so I could feel confident that I was buying the correct parts. Prompt shippping was also great. Repair was simple and easy to perform due to well desig... See more
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Company details
- #29 of 50 best companies in Exercise Equipment Shop
- #25 of 43 best companies in Fitness Equipment Wholesaler
- #9 of 20 best companies in Gym
- #12 of 16 best companies in Physical Fitness Programme
Written by the company
CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.
Contact info
London, United Kingdom
- +44 20 3808 5137
- marketing@carolbike.com
- carolbike.com
4.5
Excellent
465 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Money for set up was not worth it is fantastic but the team who…
Matt is fantastic but the team who delivered the bike were not knowledge . I paid extra to have it put together and connected to wifi and I now find the bike is losing power
24 June 2025
Reply from CAROL Bike
Elaine, so sorry to hear this. We will get our best service advisor to contact you to ensure your bike is working correctly. Please keep an eye out for a call and email from us soon.
Reply from CAROL Bike
Josh, thank you for your review.
Wishing you all the best in your health and fitness journey!
Bike arrived when expected and as…
Bike arrived when expected and as described. Instructions for assembly are excellent. I needed some additional help because of an error I made entering information- their response was prompt, friendly, and solved the problem. I have begun using Carol Bike and find it a relative (some hard work is called for even if brief) pleasure. I easily recommend Carol bike
24 June 2025
Reply from CAROL Bike
Thanks so much for your review, Shelley.
Although brief, CAROL encourages you to go to your maximum intensity during the REHIT sprints. But the best part is that in just 5-minutes, you'll get the cardiovascular benefits equivalent of a 45-minute run.
If you need any further assistance, you know where to reach us. All the best in your health and fitness journey!
Buying the Bike
The whole process of buying, receiving the bike went very well. Questions asked answered quickly and understandable!
20 June 2025
Reply from CAROL Bike
Thank you for your review, Rick.
Like our workouts, our ethos is about time-saving and efficiency. Glad to hear you've had a great experience with the speed of communications and excellent delivery.
All the best in your health and fitness journey!
Unique fitness solution that improves VO2max
Carol bike provides a unique solution that really works. Already improving my VO2Max. My family is enjoying it every day because all engaging workouts. What I like the most is the way you can track your fitness and test it.
24 June 2025
Reply from CAROL Bike
Thank you for your review, Jorge.
CAROL Bike's signature REHIT workout is proven to increase your VO2max by 12% in just 8 weeks. It's no wonder you're already seeing improvements!
Wishing you and your family all the best in your health and fitness journeys!
Reply from CAROL Bike
Alex, thank you for your review.
Wishing you all the best in your health and fitness journey!
Perfect for our busy lives
I'm a physician, my wife is a lawyer, and we have three very young kids. This bike is perfect for our schedules. The science behind REHIT is sound, and we've been consistent in a way that we've never been before. This is one of the best purchases I've made in my entire life.
4 June 2025
Reply from CAROL Bike
Thank you for your review, Mark.
CAROL riders average 3.2 rides a week in their first 100-days, making the bike an excellent way to form a fitness habit that lasts. On top of that, just 3x 5-minute REHIT rides a week on CAROL will improve your VO2max by 12% in just 8 weeks. That's a huge improvement with minimal time invested!
Wishing you and your family all the best in your health and fitness journeys!
Fast response with clear information to…
Fast response with clear information to my questions. The Fed Ex email really threw me for a loop and I thought I was going to have to return the bike. It was quickly explained that the info in the email didn't really apply to me. After delivery, Adrian was very helpful with my questions about not being able to free ride right away.
20 June 2025
Reply from CAROL Bike
Thank you for your review, Cam.
As Adrian would have explained, we require all new riders to start with 3x Ramp Up Rides to let the bike learn about your fitness level, allowing the bike to optimize future workouts for you. After completing these, you'll have access to Free Rides amongst our library of workouts.
Wishing you all the best in your health and fitness journey!
I ordered my bike over two months ago
I ordered my bike over two months ago. I took a day off work to take delivery, but it never showed up and when I called they told me they weren’t delivering it because it was broken and they had to get replacement parts which they did. Then I had a difficulty trying to get it delivered at a time that would work with my schedule, but the person from Carol did intervene and make that possible When they delivered the bike it was missing several screws that attach the handlebar to the frame and the bike had to be taken back again. I am still waiting on Delivery of the bike. Jim from Carol has been very nice and tried to help the best he can but obviously this is not what someone would expect when ordering a piece of very expensive exercise equipment.
20 June 2025
Reply from CAROL Bike
Murray, so sorry that you didn't experience our usual, excellent delivery service. Jim has confirmed the bike should be ready to ship today (July 21) and you should expect a call to arrange delivery.
Again, apologies this has happened and we are working hard behind the scenes to get your bike to you as quickly as possible.
Do reach out if you have any further questions.
Great customer service!
When I received my Carol bike, the handlebar upright was welded on crooked. I contacted Carol, and they responded right away. They scheduled a new part to be delivered and set up a tech to come replace it. They were very apologetic and quick to fix the problem. While I have only used my bike a handful of times, I am really liking it so far and look forward to tracking my VO2 max over time.
2 June 2025
Reply from CAROL Bike
Jonathan, thank you for your review.
We strive to get our riders up and running (or in our case, cycling) as quickly and efficiently as possible—much like our workouts. Great to hear we were able to do this for you.
According to studies, just 3x5-minute REHIT rides a week should increase your VO2max by 12% in 8 weeks. Looking forward to hearing about your VO2max improvement then!
Very SAFE when You do Your Walking inside where you live !!!
Carol showed me where I'm weak and slowly I'm fixing it !!!
2 June 2025
Reply from CAROL Bike
Thank you for your review, Steve.
CAROL's short, efficient workouts give you superior benefits in 90% less time than traditional cardio. Glad to hear this is helping you get stronger!
Wishing you all the best in your health and fitness journey.
The CAROL bike is an excellent product
The CAROL bike is an excellent product. I am enjoying the brief workouts, and it is enjoyable to see progress in terms of overall work performed
4 June 2025
Reply from CAROL Bike
Thank you for your review, David.
Our detailed metric dashboard makes it easy to see your progress over time. Glad to hear you're enjoying this as well as our short, effective workouts.
See you on the leaderboards!
It is efficient and takes less time
It is efficient and takes less time. That makes it easier for me to be more consistent.
4 June 2025
Reply from CAROL Bike
Kristen, thank you for your review.
You're absolutely correct—CAROL Bike workouts are so short and effective, it's easy to form a fitness habit that sticks. In fact, riders achieve an average of 3.2 rides a week in their first 100 days. Providing them with significant cardiovascular and health benefits.
Good bike but with limited software and you have to find your own way
The bike is nice but the app does not tell you much or give you any guidance. I am discovering features by chance. I would think that this product for the price and subscription would be more robust and intuitive.
2 June 2025
Reply from CAROL Bike
Tom, sorry to hear this. We appreciate the bike app has many features and dashboards, which provides excellent variety for our riders. Because of this, we have information ('i') icons on each workout and metric which provides further details about them. We would also recommend you book a free consultation with our fitness advisor who can talk you through all the features in a one-to-one call. You should have received emails about this prior to your bike's arrival, along with emails detailing our bike features.
I will ask a member of our support team to contact you to ensure you are up to date with all our features.
Bike good, service lousy
They send you emails asking for your opinion how you like the bike and if you need help, but they don't respond to help requests. The bike itself is great, the subscription is a major downer, and the heart rate monitor that comes with the bike is a piece of junk. It connects and disconnects at random and it is therefore almost impossible to get a fitness score.
9 May 2025
Reply from CAROL Bike
Ingo, so sorry to hear this. I understand you have spoken to our customer support specialist earlier this week where an issue was resolved. We will reach out to you again to resolve any outstanding questions, and to get your heart rate monitor connected correctly. Please look out for our communications shortly.
Best decision
Super happy that we made the decision to purchase the Carol bike. We are NZ based and still the delivery was quick and smooth. Customer service communicated with us all the way through from thinking about buying the bike to setting it up with us. I am super impressed with Carol’s lovely and quick customer service and am super stoked about the bike too!
19 June 2025
Unprompted review
Reply from CAROL Bike
Margaret, thank you for your review.
Wishing you all the best on your health and fitness journey in NZ! You know where we are if you ever have any further questions.
Happy riding!
Love the bike
Love the bike. Even on a busy day I can convince myself to take 10 minutes out to do a workout. I feel the positive impact on my resilience.
It's evident that Carol Bike has created a company culture that aspires to excellence at all levels of the organization, from bike design and continuing improvements to customer service.
If you need help with anything, real humans reply, go out of their way to be helpful, and follow up.
1 June 2025
Unprompted review
Reply from CAROL Bike
Tony, thank you so much for your review.
With CAROL Bike's short, efficient workouts, it encourages riders to build a fitness habit that actually lasts. The science shows your cardio fitness should improve by 12% in just 8 weeks, doing 3x5-minute rides weekly—so it's great to hear you're already feeling a positive impact from the bike.
Our team aspires to embody the innovative and best-in-class product we have developed with CAROL. Thank you for appreciating the hard work the team does behind the scenes.
Wishing you all the best in your health and fitness journey!
Reply from CAROL Bike
Greg, thank you for your review.
We're delighted to get you on your bike as quickly as possible. If you ever need anything else, please don't hesitate to reach out to us again.
See you on the leaderboards!
still learning
still learning. Matt was helpful. I am excited to do more with the bike. I am a beginner and never liked bicycling previously.
28 April 2025
Reply from CAROL Bike
Thank you for your review, Pamela.
CAROL is unlike any other bike on the market—offering the shortest, most efficient workouts. We're confident you'll get to grips with the various workouts quickly and start experience the powerful benefits our bike has to offer.
Happy riding!
Installation was straight forward
Installation was straight forward. I like the debit workouts. Am disappointed with the lack of instructions on how to connect with other apps to get video rides or watch Netflix.
28 April 2025
Reply from CAROL Bike
Sorry to hear this, Beckay. Our customer support team are best in class and always available to help with any questions you might have. Our best support expert will reach out to you with instructions on how to connect with other apps such as Netflix shortly.
In the meantime, please don't hesitate to contact us with other questions at support@carolbike.com.
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