Caroutis - Cluj-Napoca Reviews 52

Excellent service good cars and the best staf !

Attention!
insurance fraudsters in Cluj Napoca Organized crime! I rented a car on the wizzair website. I received a Logan car with a lot of scratches, dents and rust. I took a video and a photo of the car. During the return, they tried to find and pay for more and more small scratches which, according to the recording, were already on the car. They said that if I don't pay they won't take me to the airport. When I showed that the scratch was visible on the recording, they checked and find the new scratch on the car. And they did it again and again. In order not to delay the machine, I paid 300 euros for a small scratch not caused by me. On the way to the airport, the middle-aged bespectacled operator finally told me that they were running this scam as a business.

Do NOT rent from this thieves.They are scammers, you will not see your deposit back. I hope they all get what they deserve!

i send and email but I don't receive any answer.

Rented a car here. On arrival it was not available and was rented out to someone else. There was also no other car available. Money collected but zero service. There was also no response to the claim. Be warned and never rent a car here!!!

They are scammers. Don’t sign anything when dropping off the car, if they subsequently charge you for unreasonable damage or a pre-existing scratch you’ll be able to request a chargeback payment to your credit card company. Without any signature you might win the chargeback request and get your money back. They will try to threaten you to sign, because then they know you’ll not have any legal recourse against them. So take many pictures of the car, take even a picture of the car well returned at the rental company, and LEAVE. Walk to the airport it’s better than signing a paper to get their ride. Afterwards call VISA or MasterCard from home and claim they took illegally money from your credit card or from your deposit (you’ll need proof, so take pictures).

Simple procedures and Perfect

Absolute scam of a company. AVOID AVOID AVOID. They WILL try and charge you for previously existent scratches ,which (conveniently enough ) are left off the check list when you pick up the car. They are rude, aggressive and completely unprofessional. If you do not buy their overpriced insurrence at the beginning you will be charged. That is a guarantee. I have never , ever in all my years of renting cars ( all over the world ) encountered such a scam company ( the location itself is very telling - some garbage , off road parking lot behind a petrol station). They were our last option as we left it late to book a car. Absolutely disgusting "company" and behavior. Whilst we are covered by our own insurance so will suffer no monetary loss ( they tried to charge hundreds for scratches that were there before ) They are literally thieves. Disgusting.

Consistent behavior with the one described by others in this group. Rented a Dacia Logan from their Cluj office, they aggressively tried to sell their extra insurance, and despite being extra carfefull, when I returned the car this morning they spotted an area on the back side panel that you could only see it under a certain angle and claimed that this was a damage I had caused and charged me 100 Euro administration fee + 200 Euro for the damage. Of course the car had plenty of other damages - never been repaired. Stay away from this company!!!!?

All the negative experiences I read here are consistent with my own experience.
I have rented cars many times in many different places, everywhere I was treated very correctly compared to these scammers.
The system of these scammers is childishly simple:
1. They give attractive prices through car rental brokers. (I will never use a broker again, who offer cars from Caroutis, I rented through VIPcars and that will be the first and the last time).
2. First you pay for the car, they almost force you to take their additional insurance. This insurance costs almost as much as the rental of the car. If you do not take their insurance, they become very rude and we had to pay a deposit of 2000 euros for a Dacia Logan.
3. Then they present a pricelist for all possible damages, these amounts are excessively high. Then you know that you will pay an additional substantial amount. Either through their insurance or afterwards through a claim. Since I have a “rental excess car insurance”, I did not take their insurance.
4. Before you sign the rental agreement, you check the car for damages. All their cars have damages, scratches, dents, glass damage. You do your best to note and photograph everything. One of the issues I saw, was a very small dent in a door, you could only see it under a certain angle. This is hardly photographable. The person from Caroutis, Mr Foca Mugur did not want to take note this dent; it is too small he said; don't worry about that.
5. We returned the car, nobody was there. After a phone-call, Mr Marica arrived after more then half an hour. (They know that you have to catch your flight). He suddenly had to make a "privat" phone call with Mr. Mugur before checking the car, remarkable the car itself is hardly looked at. On the other hand, the form on which the damages are noted is extensively studied. Then, without having a carefully look, the person of caroutis suddenly pointed at a small dent on the roof and in the door. The same dent in the door that was not worth to notice at the beginning of the rental period. Dents that you can only notice when you look under a certain angle and that are practical invisible on photo.
6. Finally, after a long and intense discussion I paid 300 euros in exchange for the release of my 2000-euro deposit.
7. Mr. Marica said that they would certainly sent me the invoice for the repair of these issues. Of course, up till now (one month later) I never received anything. They never repair these minor damages. These same dents and other minor damages bring in a lot of easy money. That is their little corrupt gold mine.

Please avoid if you’d like to save yourself from a lot of stress. We’ve arrived at the Cluj airport with our 2 year old daughter. They have tried to sell us their insurance for Euro 480 when we’ve already paid for the car and the full insurance. We have refused to pay the extra 480 so we didn’t get the car.
We had to travel by train instead with lots of luggages and an exhausted toddler.

Rates are cheap, but you have to pay for scatches which were already on the car. They have an agressive policy to contract an insurance with them. You have to pay an enormous amount of money for minor details. It is a scam.... They Will charge the next customer for the same scratch as it is hardly visible. I would recomiendo NOT to hire a car from them on Cluj.

Absolute scam of a company. AVOID AVOID AVOID. They WILL try and charge you for previously existent scratches ,which (conveniently enough ) are left off the check list when you pick up the car. They are rude, aggressive and completely unprofessional. If you do not buy their overpriced insurrence at the beginning you will be charged. That is a guarantee. I have never , ever in all my years of renting cars ( all over the world ) encountered such a scam company ( the location itself is very telling - some garbage , off road parking lot behind a petrol station). They were our last option as we left it late to book a car. Absolutely disgusting "company" and behavior. Whilst we are covered by our own insurance so will suffer no monetary loss ( they tried to charge hundreds for scratches that were there before ,on an absolute banger of a car !!) i absolutely will bring the complaints as far as I possibly can so this complete scam of an operation can be closed down. I have never wrote a review before about any other place ( frankly, cannot be bothered and I just take my business elsewhere) but these guys need to be taken out. They are literally thieves. Disgusting.

They charge for non-existent scratches and they are very rude .

Last year i had a very bad experience with them,this year I will definitely rent from another company. They took 200 euros from my deposit for an non-existent damage to the wheel rims. When I asked the guy to check the pictures from his phone to see that the car is the same he answered in a very rude way “who are you to show you my phone”. Absolutely disgraceful

Very good! Absolutely recommend!

I was pleasantly surprised by the whole experience. We had a small "accident" (someone scratched the front bumper on a Sunday evening around 9 pm) but we called the people at Caroutis and they picked up so late at night and offered assistance.

We dropped the car off at 3:30 in the morning even though our time was 4:30, so one hour earlier, but they were there and drove to the airport.

I can't say bad things about them, if you need a car in Cluj, make sure you first check their stock and rent a car from there, one of the best!

Beware, for me it was nothing more than a scam. I rented the car at night, they showed me a few scratches, but they were minor and I didn't pay too much attention. Upon returning the car they changed me 350 euros for scratches that I was not responsible for. Don't rent at night! Take detailed pictures of the entire car and not just the scratches they show you! Probably best to just stay away. One more thing, in Cluj-Napoca airport they advertise as "Meet and greet", not the case. Their office is a couple of miles outside the airport. They arrived late to explain and pick me up

Very good service at Cluj-Napoca Airport. Friendly service, good cars. I was long term Hertz user and I will continue with Caroutis from now.

Well done guys!
They helped me with a nice car and very good price.
See you next time.
Caroutis Cluj.