Tom was more than helpful throughout our purchase. Having found the flooring that we really liked, the company held the order until our new kitchen was at the point where the new flooring could be l... See more
Company replied
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See what reviewers are saying
Initial contact was helpful, polite and quick, there was also no ‘hard sell’ but I was sent a quote which was followed up a few days later with a friendly check to see if I wanted to proceed, again... See more
Company replied
£3000 of carpets arrived with no warning to our house that was being renovated! I repeatedly emailed to say we needed 24 hrs notice to make room and get someone there! The delivery people emailed me 4... See more
Honestly, I was sceptical about ordering Amtico from an online retailer - it's a lot of money if it doesn't arrive or if its poor quality, etc, but was very happy with this company. I requested multip... See more
Company replied
Company details
Written by the company
Providing you with the high quality flooring brands you love at unbeatable prices. That's what we're all about at Premier Carpet & Flooring Online. Our team has worked within the flooring industry for over 20 years, and within that time we've built a list of enviable supplier contacts, manufacturing high quality carpets, wood, laminate and LVT flooring for the British public. Thanks to the long-standing relationships we have with our suppliers, along with the capacity to purchase our stock in bulk, we are able to provide a multitude of high quality flooring brands direct to home owners online. This enables us to pass great savings onto our customers, all whilst providing excellent customer service within our showroom and online.
Contact info
Unit 17 Great Western Business Park, McKenzie Way, WR4 9GN, Worcester, United Kingdom
- 01905 954045
- sales@carpetandflooringonline.com
- carpetandflooringonline.com
4.4
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Reply from Premier Carpet & Flooring Online
Thank you for taking the time to review us!
amtica flooring
ordered my amtica flooring paid for it and was told it would be delivered between 2-3 weeks, we were emailed it was due to be delivered after 2 weeks. excellent product excellent service.
27 July 2022
Reply from Premier Carpet & Flooring Online
That's fantastic to hear, thanks for taking the time to review us
Reply from Premier Carpet & Flooring Online
Great to hear we met all of your expectations, thanks for the review!
First class service
12 July 2022
Reply from Premier Carpet & Flooring Online
Thanks for taking the time to review us, it means a lot to our team
Amtico at a great price with helpful service.
Really easy to get a quote and at a very good price. Found ordering easy and delivery arrived as planned. Thank you Tom, floor looks great!
28 June 2022
Reply from Premier Carpet & Flooring Online
So pleased you were happy with our service! Enjoy your new floor
Thanks very much for your service. They are really helpful. I was so happy for them and Quality floors.
Thanks very much for your service. They are really helpful. I was so happy for them and Quality floors.
Xiuhua
27 June 2022
Reply from Premier Carpet & Flooring Online
That's great to hear, thank you!
The customer service officer Tom was…
The customer service officer Tom was excellent. However the delivery was a nightmare. It was said to be delivery on Friday but finally no one showed up. I called the delivery company at night saying that no such consignment number and I was scammed.
Tom doesn’t work at weekend so I called the delivery company next day and they said they could only arrange the delivery 4 days later. 4 days later I waited for the delivery and no one showed up.
Finally I contacted Carpet and Flooring and they sort it out.
Everything is fine except the delivery.
24 June 2022
Reply from Premier Carpet & Flooring Online
Glad you were happy with the service you received from our team. We're sorry that there were some issues with your delivery, glad that we could sort it in the end! Thank you for taking the time to review us.
Excellent service...
Excellent customer service and communication. Flooring was dispatched on the expected date and the carrier notified every step of the journey until it arrived - exactly on time. There is no damage to the packaging and hopefully the contents will be perfect too. Many thanks Carpet and Flooring Online.
22 June 2022
Reply from Premier Carpet & Flooring Online
That's super to hear that you were pleased with the service from our team. Many thanks for taking the time to review us.
Excellent shopping experience!
Excellent shopping experience with Carpet and Flooring Online. The price they offered was much lower than local stores and even lower than other online shops. I ordered Amtico Spacia with them and received the items exactly when I needed them. The important thing, if you buy Amtico from Carpet and Flooring Online, you will get a valid guarantee from Amtico which is not the case for many other online shops.
15 June 2022
Reply from Premier Carpet & Flooring Online
Thank you for leaving us such a great review! Our team really appreciate your feedback :)
Great service
Great service - very friendly advice and the product arrived when needed - Amtico flooring. Thank you.
14 June 2022
Reply from Premier Carpet & Flooring Online
That's good to hear that you were so pleased with our service, enjoy your new amtico floor!
Competitive price
Competitive price, but failure to take full particulars of order only became apparent when I had to enquire why (re-scheduled) delivery date had not been met.
7 June 2022
Reply from Premier Carpet & Flooring Online
Thank you for your review. We do take all of the feedback we receive on board and always try our utmost to fulfil expectations. Sorry to hear that your delivery was delayed in this instance.
Great company best prices will…
Great company best prices will definitely be recommending to other people I know in the construction industry .Delivery was on exact date given to me which doesn't happen very often in this day and age.
Will use again 100% in future
1 June 2022
Reply from Premier Carpet & Flooring Online
That's good to hear, hope we can help again in the future
Reply from Premier Carpet & Flooring Online
Thanks for your review
Reply from Premier Carpet & Flooring Online
Thank you for taking the time to review us
Awesome service from purchase through…
Awesome service from purchase through to organising delivery
Thought I’d had a kitchen floor on order for 6 months turned out kitchen company hadn’t ordered it, by the time the order went in the floor was discontinued.
Couldn’t find the floor (to match the new kitchen) anywhere Carpet and Flooring Online managed to source to and have it delivered in a week.
20 May 2022
Reply from Premier Carpet & Flooring Online
Thanks so much for leaving such a positive review, glad we were able to help with your kitchen floor.
Knowledgable
Knowledgable, quick and friendly call answerer. Good email communication once order placed and delivery expected. Would use again.
20 May 2022
Reply from Premier Carpet & Flooring Online
That's great to hear, we hope you are happy with your new flooring
Superb service
Superb service
Easy to place the order. Excellent customer care. Delivery on time. Thanks to Tom who has that personal touch.
19 May 2022
Reply from Premier Carpet & Flooring Online
Thank you for your great review, we will pass your kind feedback on to Tom
Excellent advice
Excellent advice, really easy to deal with and great communication. Thank you!
15 May 2022
Reply from Premier Carpet & Flooring Online
That's great to hear! Thank you
Helpful and friendly and competitive on…
Helpful and friendly and competitive on price. Checked stock before order placed and was kept Informed of delivery status. Product arrived as kerbside delivery on a non returnable pallet but was advised of this in advance.
11 May 2022
Reply from Premier Carpet & Flooring Online
Glad you were happy with the service you received from our team. Thanks for your review.
Very helpful on the phone and delivered…
Very helpful on the phone and delivered within the time we were advised.
10 May 2022
Reply from Premier Carpet & Flooring Online
Thanks you for leaving such a positive review, glad we were able to deliver.
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