Unreliable and zero customer service
We had booked in advance and paid upfront for an end of tenancy carpet cleaning service which the business failed to do on the day. Despite of several proactive calls to confirm the date and time, we were only informed on the day again as a result of a proactive call from us that the one and only technician allocated to us had a broken machine which meant we would need to delay our scheduled service booking by 6 hours with no guarantee of it going ahead.
We were told give us your account details and we will pay your money back - no apology or effort to try and arrange an alternative technician to help resolve the stressful situation they put us in as customers. We luckily managed to arrange with a different more competent carpet cleaner and simply had a text back from the lady in charge of bookings saying "your money has been refunded". Awful experience, strongly recommend to avoid!
Reply to this incompetent companies response , of course you don't have a record as this is a reply on behalf of my wife but we are both disappointed customers.
Reply from CarpetCleaning.Website ltd
Thank you for taking the time to leave us a detailed review, we're really sorry to hear you were not 100% satisfied with our service.
We welcome all feedback and take these matters very seriously. Unfortunately, we have no record of serving you nor have we had any reports from customers fitting your description.
But still, we would like to mention that
“CarpetCleaning.Website” is a price comparison and instant booking service for professional carpet cleaning.
In case of an unexpected problem with a professional, we'll refund the amount paid by debit or credit card immediately and it's possible to find another professional on our website and book instantly.
Kind Regards,
CarpetCleaning.Website
