Unreliable and zero customer service
We had booked in advance and paid upfront for an end of tenancy carpet cleaning service which the business failed to do on the day. Despite of several proactive calls to confirm the date and time, we were only informed on the day again as a result of a proactive call from us that the one and only technician allocated to us had a broken machine which meant we would need to delay our scheduled service booking by 6 hours with no guarantee of it going ahead.
We were told give us your account details and we will pay your money back - no apology or effort to try and arrange an alternative technician to help resolve the stressful situation they put us in as customers. We luckily managed to arrange with a different more competent carpet cleaner and simply had a text back from the lady in charge of bookings saying "your money has been refunded". Awful experience, strongly recommend to avoid!
Reply to this incompetent companies response , of course you don't have a record as this is a reply on behalf of my wife but we are both disappointed customers.

Reply from CarpetCleaning.Website ltd








