Carpetland Carpet One Floor & Home Reviews 

31
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Carpetland worked with me and my schedule. They were informative and the team professional. They accomplished more than I expected refinishing 50 year old oak floors. They look new. Price, quality of... See more

Rated 5 out of 5 stars

Worked with Randy to get measurements for carpeting our basement, he came out very quickly and showed us some samples - very much a no-pressure experience. We picked the carpet we liked and the in... See more

Company replied

Rated 5 out of 5 stars

We've worked with Jeff to work through floor work room by room, including both carpeting and hardwood. Carpetland's pricing can't be beat, and their installers are top notch. They treat your house w... See more

Company replied

Rated 5 out of 5 stars

Overall, we are very pleased with our experience at Milford's Carpetland! Melissa did a great job of educating us on the differences between each type of carpet and helping us find the best one for o... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Greater Cincinnati's leading full-service flooring company. We have the widest selection of every flooring category, from carpet, to tile, vinyl and hardwood. We also are the region's exclusive Natural Interiors Design Center, so we offer a full range of people- and planet-friendly flooring products, and can provide you with each product's indoor-air quality or other environmental certifications.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.6

All reviews

(31)

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Rated 4 out of 5 stars

The floors turned out beautiful

The floors turned out beautiful. But it was a nightmare of a week. The installation guy(s) did not come any any set time and would show up at random often only one guy by himself. The first day they (2) didn't get to my home until 5pm and left at 8pm. Didn't return the next day until noon and stayed until 8pm. The 4th day they came at 5pm and left at 6pm. And the 5th day they worked 13 hours to try to complete the job by the Friday deadline. However not all parts were ordered properly and the were missing two key parts. At the beginning, they didn't have all of the supplies nor the thresholds delivered with the wood delivery the week prior. After everything I love the floors but it was a huge headache to get it all installed.

10 May 2017
Unprompted review
Carpetland Carpet One Floor & Home logo

Reply from Carpetland Carpet One Floor & Home

Thank you for taking the time to share your experience. We do appreciate the feedback and we are glad that you are enjoying the final product.

Rated 5 out of 5 stars

A special Thanks to Randy and his crews at Carpetland.

Randy is very thorough and utilizes his time wisely as his response time cant be matched with getting estimates back to me. The quality is always great and him and his crews go above and beyond on our jobs. Thank you Randy and we will be seeing you soon.

26 January 2017
Unprompted review
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Reply from Carpetland Carpet One Floor & Home

Mr. Schimpf, We are happy you are pleased. Thank you for taking time to post positive comments.

Rated 4 out of 5 stars

Overall they did a great job

We recently bought carpet for our living room, bedroom and stairs from Carpetland. Melissa was our salesperson. She did a great job helping us pick the right carpet and coming out for the measurements. She was very good about following up on all phone calls and answering our questions.
When the carpet was supposed to be installed they arrived with only the living room carpet. Apparently the bedroom carpet had been overlooked. So this called for another day of installation. That was disappointing and the reason for only giving them 4 stars. So far we are very happy the installation and the quality of the carpet.

10 January 2017
Unprompted review
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Reply from Carpetland Carpet One Floor & Home

Mr. & Mrs. Werle, Thank you so much for taking time to comment on the positive. Your two styles of carpet were put on two orders, and we regret that both orders did not make it on the first truck to your home. Please know we strive for the best quality possible, and hope you rely on us again.

Rated 5 out of 5 stars

Ricky was so helpful and profession …

Ricky was so helpful and professional when we took my mom to Carpetland in Milford to pick out her carpet. He reassured us that they would take care of her carpet needs. And they did. He called and emailed me with a quote after he measured mom's apartment. Within a few weeks the carpet was in and he called again to set up the installation appointment. The installers were considerate and professional. Mom is very pleased with her carpet. We all appreciate Carpetland's service and would recommend it to our friends and family. Thank you!

1 January 2017
Unprompted review
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Reply from Carpetland Carpet One Floor & Home

Debby, Happy New Year, and thank you so much for taking time to post such positive comments!

Rated 5 out of 5 stars

I highly recommend Carpetland Milford Ohio

and... our salesman Ricky was the best....professional, courteous, efficient, and great follow-up.

26 November 2016
Unprompted review
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Reply from Carpetland Carpet One Floor & Home

We're happy to hear you are pleased, and have shared this with Ricky. Thanks so much for taking time to post positive comments!

Rated 5 out of 5 stars

Follow through, job completed!

Joshua worked with us twice at our rental property and once on our personal property during prep for re-sale. He was very attentive to our requests and paid attention to our budget and our scheduling- which on each account were imperative! We would recommend working with Josh in the future for flooring needs!
Thanks again Josh!

22 November 2016
Unprompted review
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Reply from Carpetland Carpet One Floor & Home

We are happy that you are pleased. Thanks very much for taking time to commend Josh and post a review.

Rated 5 out of 5 stars

All good

Installers did a great job on our house which has a lot of angles and finished the job very quickly. We upgraded on the carpet, but were satisfied with the price. Everyone was great to work with.

14 November 2016
Unprompted review
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Reply from Carpetland Carpet One Floor & Home

Thanks so much for taking the time to leave us an awesome review, Edward, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Great Service!

On time, excellent installation, and great customer satisfaction.

14 November 2016
Unprompted review
Carpetland Carpet One Floor & Home logo

Reply from Carpetland Carpet One Floor & Home

We're so happy to hear you're happy, CC! Thanks so much for the great review.

Rated 5 out of 5 stars

Well pleased

Quality product, installers and sales personnel.

13 November 2016
Unprompted review
Carpetland Carpet One Floor & Home logo

Reply from Carpetland Carpet One Floor & Home

So glad to hear that, Lena. Thank you for taking the time to leave us a great review!

Rated 5 out of 5 stars

Great salesman

Randy's a great salesman and has a very fine eye for detail. The installers did a great jobook as well. Randy did a follow up to make sure we were satisfied and the job was done correctly. Best of all very competitive pricing.
Thanks a bunch You're the Best !

26 October 2016
Unprompted review
Carpetland Carpet One Floor & Home logo

Reply from Carpetland Carpet One Floor & Home

Right back at ya, John! We'll pass your praises on to Randy, thank you so much for taking the time to leave us such a great review! Looking forward to working with you again in the future!

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