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Carplus Reviews 3,438

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience and the quality of the product. However, some customers also noted issues with customer service, mentioning a lack of responsiveness and empathy after a purchase, particularly when problems arose with the vehicle. A few other people also felt that the process was time-consuming or that they were sold a car with unexpected issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the brilliant and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often describing it as smooth, easy, and stress-free.... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I applied online at 1am Friday. Said called me back at 9am, he found me my preferred car within 10 minutes. I was unavailable over the weekend, so he called me back on Monday, the original car was... See more

Company replied

Rated 5 out of 5 stars

Tony was exceptional from start to finish. Listened to what i was looking for and gave me excellent options. He explained the whole process thoroughly and the terms and condifions very well. I am now... See more

Company replied

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

First class service from Marshall at Carplus. Helpful patient and very polite service, Recommend Carplus to anyone couldn't fault the service. Thank you 😊

Company replied


Company details

  1. Car finance and loan company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service and advice

Great customer service and advice. Dylan was extremely helpful, patient, and understanding, especially with my indecisiveness. He was very helpful throughout and gave me plenty of time to make a decision with no pressure at all. Thank you for all your help! 😊

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend Dylan to…

I would definitely recommend Dylan to anyone looking for car finance, the level of service I received was honestly outstanding.

Dylan went above and beyond from start to finish. Not only did he stay on the call for over 45 minutes after his shift was finished, twice, but he also made sure I fully understood every step of the process. Nothing ever felt rushed, and he took the time to explain everything clearly so it all made sense.

He worked hard to find me cars that were genuinely within my price range and gave me a wide variety of options to choose from. It never felt like I was being pushed into anything and instead, he made sure I was completely happy with my choice.

What really stood out was his dedication. Even after I changed my mind about my first car, Dylan didn’t hesitate to help me find another one and made sure I could get it when I needed it. He truly did everything possible to help me get on the road.

If you’re looking for someone who is patient, knowledgeable, and genuinely cares about getting you the right deal, Dylan is the person to go to. Amazing service from start to finish!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Carplus. Freddie was my main point of contact and provided outstanding service throughout. He was professional, helpful, and kept me informed at every stage, making the whole process smooth and stress-free. I really appreciated his support and would highly recommend both Freddie and Carplus to others.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Disastrous

Disastrous. Kept me dangling and never kept to schedules or promises. Very unprofessional and negligent. Would never recommend. Please avoid.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Had great experience with Carplus

Had great experience with Carplus, they help throughout the process to find the car I want. It’s a little bit hard for me to choose what I want because it's my first car but Mia helped me with everything, keep me update, well explained the process to me, she worked really hard to find a car for me and we finally found one at the end. Thanks Mia for your helped.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Marco has been extremely helpful and…

Marco has been extremely helpful and patient with helping me find a vehicle. Marco explained everything in detail and was extremely patient and supportive! Thank you so much for your service it has been excellent. Will definitely recommend car plus in the future. Thank you again

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I had Alan as my liase

I had Alan as my liase , after 1st finance company oodle revoked offer ,Alan found a suitable replacement with rapidity .. there was a wee bit of messing around and waiting for the proverbial cogs to turn , but test drive ,car pick up and refinance was completed within 7 hours .will certainly use car plus again when next seeking broker for car finance.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Carplus

Great experience with Carplus! The process was quick and stress-free, and the team were very helpful and professional throughout. They explained everything clearly and helped me find a car within my budget. Highly recommend!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Everything from applying for finance to getting it finalised was seamless and easy.
Macauley has been very helpful throughout, and now can't wait to pick up my new car, thank you

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company who go above and beyond

Samad made everything move swiftly and smoothly and was a massive help when trying to decide on the perfect car. No matter how many times i couldn’t make my mind up, Samad was very understanding and didn’t complain once he worked with great communication and hard work to help me find the perfect car I’m so happy with the over all outcome thank you so much

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Carlsen was the genius that made…

Carlsen was the genius that made everything happened for me, as I was desperately in need of a car after several rejections, Carlsen came through for me at the right time and I really do appreciate him for his upstanding customer service. Thank you Carlsen and thank you Carplus.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was time consuming for me…

My experience was time consuming for me but I felt a burden lifted with the help I got from Ibrahim. He made sure I was not rushed to make my decision. I was helped every step of the way and all questions answered. I was assisted more than enough. Thank you for your unwavering patience and big heart.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Freddie was great!

Freddie was very helpful from start to finish, nothing was too much hassle. Helped choose an amazing purchase and answered any questions I had and needed answering. Very happy. Would definitely recommend Freddie to anyone needing help!

23 March 2026
Unprompted review

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