CarQ Reviews 

I rent a car with CarQ company and everything went smooth the car was new , staff was very helpfull and very happy people
Totally recommended
See you next time guys

Absolutely disgraceful experience with this car rental company. Our flight was delayed — something completely outside of our control — and instead of showing even basic professionalism or customer service, the employee acted arrogant and rude from the first second.

Despite having a confirmed reservation, they refused to give us the car we booked because we arrived later than planned due to the airline delay. The only “solution” offered was an unnecessary upgrade costing an extra €35 PER DAY plus a massively increased deposit. It honestly felt less like customer service and more like an attempt to exploit stranded travelers.

The employee spoke to us with zero empathy, zero respect, and the attitude of someone who clearly enjoys power trips over exhausted customers. No flexibility, no effort to help, just pressure to pay more money.

If you value professionalism, honesty, or basic human decency after a stressful delayed flight, avoid this company completely. There are many other rental agencies that understand delays happen and don’t treat customers like walking ATMs.

I was charged €350 by CarQ upon returning my rental car for damage that I did not cause. Despite submitting a formal complaint on April 11th and receiving an initial promise of an investigation, the company has taken no further action to resolve the issue. It appears this is a common tactic used by CarQ, Eco Rental, and CarGini to extract money from customers for damage they haven't caused. Based on my experience, I strongly recommend avoiding these rental agencies.

I have to confess that I’ve had great experience with this company. Excellent service, stuff and vehicles make me want to hire them again. They have a big recommendation from me.

Absolutely perfect, I want to recommend this one for everybody!

All was good no problem thanks a-lot for your service we hope to come again to take a car form you will recommend you for my friend

This car rental company truly committed with the highest quality of service and customer care services just to improve there services

The best car rental 👌

**SCAM DO NOT USE**

**Albania CarQ**

If you don’t take out their full insurance they will claim your credit card does not work. We already had insurance but they will then pressure you to pay for the full insurance with the same card they just declined. You won’t be able to use the car without paying for this. At this point you might as well go to a more trusted provider where you will pay a similar amount and you won’t get ripped off.

Regarding carq in Thessaloniki Airport Grecce, I’ve rented at least three times during holiday periods. The staff was really friendly , professional and helpful. I always recommend it to friends traveling up north in Greece.

Friendly Service, including Shuttle from Airport and back, very fair during Return of the Car

Targeted and falsely charged
Car Registration NKT6065 Milage 91619
Car checked and videoed as advised at pickup.
An older Renault now white recently painted to look new, in good condition with few small markings. Recorded walk around video and car seat having 2 burn markings.
Upon leaving the compound, noticed a small scratch on the inside of the windscreen which on the outside was impossible to see. Looked like a fly hit on the windscreen this we photographed from the inside 7 minutes after leaving the compound for our security.
Car return
Upon returning the vehicle the right side of the car was checked and confirmed okay and then this windscreen scratch was immediately identified but again it is almost impossible to see from the outside. The lady knew exactly what to look for and we confirmed we had pictures made from inside the car which we showed her and she would not accept as the time was displayed as 1 hour and 7 minutes after we left the compound. The car pickup was in Greece and the time change for us is one hour. This she would not accept.
We discussed and discussed the proof we had was not accepted. After over one hour we realized our flight would soon leave. We now had to compile, signed all the papers for payment of 750 Euros to replace the windscreen which they said was not previously damaged and were taken to the airport.
Upon our return home we viewed again and again the video in slow motion and finally found clear proof that we had been targeted. If it had not been the windscreen it would have been the car seats.
I have pictures that I would like to send as I am sure we are not the first to be targeted in this way with the windscreen or seats.
The people we discussed with in the office were very aggressive. We now know why. They offer low rental prices and then profit from insurance claims.
I look forward to the reply from CarQ

Fortunately because of clear proof the payment of 750 € has been refunded

Basically they make their money by scamming people, that is why it is so cheap. Do not rent from them.

Arriving at the airport the shuttle was not there as indicated in the booking document. I called them and someone came to pick us up. Arrived at the agency and start to process with documents and deposit. We take a good look around the car which was badly damaged despite the age and kilometers (76,000kms) and off we go.

At return, a very unkind lady start to show us a scratch from UNDERNEATH the front bumper, like you have to lie down to see it. That is when she starts to transform into a chihuahua. Why a chihuahua ? Cause you can not even speak as all she does is yell yell yell and of course, finish by calling me and my girlfriend, liars. The whole situation was beyond ridiculous, and if we did not had a plane to catch, I would have loved seat all day with her and discuss on how they are crooks. Had to pay 350e for the scratch and of course, they do not repair the cars, so must be a very profitable company.

The pick up was easy, quick and friendly. They provided Zanzibar local driver's permit based on documents provided via WhatsApp - very efficient.
The tyre got damaged beyond repair, CarQ provided efficiency all documents needed to get it reimbursed from the 3rd party insurance.
The condition of the car was poor - but this is yet another part of Zanzibar experience!
Excellent service in total!

This is a review of CarQ / Cargini car rental at Athens airport. I have used them three or four times in the last 12 months and every time has been exceptional in all aspects: pick-up, drop-off, car quality, and staff friendliness / process explanation. The only advice I can give is to make sure you will have the ability to phone them so they can pick you up from the airport - but they use WhatsApp also, which helps.

It was a smooth process and a good experience.

Don't rent here, they have no problem cancelling your booking without notifying tou

Rented a car during my trip to Greece and had a good experience overall. Booking was easy, pricing clear what to expect, and the car was clean and well maintained. Pickup and return were smooth, the staff were OK. There was a small delay at pickup and communication could have been quicker, but nothing major.