I arranged a 16 day car hire through CarRental8.com and when the booking came through, the car hire company was Avis. I arranged the "Quickpass" service online but when I arrived to collect the car Av... See more
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Signed up for a Ford Focus in Lisbon, got a Peugeot 308 that smelled faintly of dog food. Clerk shrugged, “same class.” Price stayed low, pickup line moved fast, return took half an hour because the p... See more
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The first time I used Car Rental 8 to reserve a car in California, I was happy with the rate and experience. However, I will not be using this service again due to a reservation made in Atlanta,... See more
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One car type was reserved with Car Rental 8 but when I went to check in at the Deer Lake airport (Budget) they could only provide a less than adequate replacement (downgrade).
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Company details
About CarRental8
Information provided by various external sources
Car rentals for the United States (USA), United Kingdom (UK), Europe, Latin America, Australia and other worldwide locations.
Car Rental 8 is a USA based corporation that offers car rental services in 125 Countries serving 17,000 locations. We have car rental supply agreements with major car rental companies worldwide and the ability to negotiate discount prices through booking volumes. These savings are passed on to you. To assist our customers, our website supports several languages as well as multiple currencies.
Our website has been designed to let you book a car through "Search. Book. Done." Simply type in a destination you are interested for a car rental, and it will automatically provide you a list to choose from. Select your dates, then click SEARCH. You will then see a variety of choices along with our low special rate. Choose what you need and then, BOOK your car. Fill in your personal and payment information, confirm your reservation, and you are DONE!
Car Rental 8 is chosen by more travelers because we provide the ultimate option – the CR8 Protect Package. Choose this option when booking your next rental car. The CR8 Protect Package will cover a portion of your deductible or excess in the unfortunate event of an accident or minor incidents such as windshield or tire damage. In some cases, the CR8 Protect Package may allow you to avoid paying a cancellation fee when your planned trip must be cancelled.
Go to Booking Page to start, read our Privacy Policy , or read our General Info page for more information.
Contact info
11345 Countryway Boulevard, Tampa FL, 33626, Tampa, United States
- +1-888-958-CAR8 (2278) or +1-813-343-8138
- CustomerService@CarRental8.com
- carrental8.com
2.9
Average
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Still waiting for full refund after 1-week
I cancelled my reservation within minutes of receiving confirmation after calling third party car rental company assigned by CARRENTAL8 and told although my 1-month rental was paid in full, they'd need to place a $500 hold on my debit card. THis would be released days after April 26th. CARRENTAL8 agreed to refund my full prepaid amount with no penalty after I was placed on hold and rep verfified that I had just made reservation a few minutes prior to my call. It's been a week and still no refund.
26 March 2025
Reply from CarRental8
Thank you for reaching out. We are very sorry that this rental did not work out for you. Your request for a refund has been processed and one of our agents will reach out to you today with the details. The Supplier's T&C are listed during the booking process as well as in the final confirmation, and we are sorry if you missed this important information. Thanks for choosing carrental8.com.
HORRIBLE EXPERIENCE
At the time of booking, I was told I would get a confirmation email within 24 hours. So why don't I get a confirmation immediately, as with other agencies? Anyway, after more than 24 hours had elapsed, and I had not yet received the promised confirmation email, I phoned CarRental8, and was told that there was a problem with their system, and that I would get telephone call from them as soon as there system was up. A telephone call? What if I am not around to answer? Meanwhile, I got a Fraud Elert from my credit card company that it declined the payment for the rental.
At this point I called CarRental8 back, and asked them to cancel my reservation. They said they would, but they would be unable to let me know by email when the cancellation was successful! So my fingers are crossed that the cancellation will go through. WHAT A TERRIBLE EXPERIENCE!
1 April 2025
Unprompted review
Reply from CarRental8
Thank you for reaching out. We sincerely apologize for the inconvenience that you experienced with your booking. We did transition to a new system and experienced a few glitches, however, we see that you were able to rebook your rental. We will reach out to you directly to address your concerns.
Easy Breezy
The process to rent the car was fantastic and quick. The only slight issue was the car was not as clean as we expected upon pick up but all in all it was a great experience.
31 March 2025
Bank was my only problem
Everything seemed fine and website was nice and easy and even though I had to cancel within 24 hrs of the booking I had the flexible cancellation so my deposit was refunded fully and my bank was my only issues after that! The company was prompt my bank sucked so I would use this app again definitely
27 March 2025
Unprompted review
Reply from CarRental8
Thank you for reaching out. Upon checking your booking, a full refund was initiated on 3/15/2025 which you should have received by now. We will reach out to you directly with the details of your refund.
It was easy to use.
29 March 2025
I booked ON THE CANADIAN SITE with…
I booked ON THE CANADIAN SITE with $CAD. They charged me in USD. What a shady company.
23 March 2025
Unprompted review
Reply from CarRental8
Thank you for reaching out. We are able to charge customers now in CAD - it will depend on the country of residence chosen when initially booking. In the past, however, before checkout the site does state that charges will be in USD. We are sorry if you missed this! Please be sure if we can be of further assistance with your booking - we will need your booking number. Thanks for choosing carrental8.com.
Price quoted very competitive
Price quoted very competitive, easy & quick to book online, Hoping for good follow up service when we pick up the vehicle
28 March 2025
Unprompted review
Good Deal
Got a better deal for a limited time but after that it charged as a regualr rental. overall Good..!!
15 February 2025
I booked a car for my mother and I…
I booked a car for my mother and I never got a confirmation email with my booking #. I reached out to them via a phone number (that does not work) as well through their contact portal and never got response with my booking #. I disputed the charge on my credit card prior to the reservation date and they still want to charge me the full amount. Their prices are substantially lower on Priceline, but I would totally go with another service since they cannot provide it.
10 February 2025
Unprompted review
Reply from CarRental8
Hi Damian - Thank you for reaching out. If you booked on carrental8.com, please contact us at 813-343-8138 or customerservice@carrental8.com and we will be happy to investigate this for you. If you booked with Priceline, you will need to reach out to them directly as we are a different company. Thank you.
Best price:)
25 March 2025
best service.
25 March 2025
Reply from CarRental8
Thank you for the feedback. We are looking into your concerns and will reach out to you directly. We are sorry that you experienced this trouble and will either offer you a suitable alternative or cancel your booking with a full refund.
I prepaid for a car at Thrifty
I prepaid for a car at Thrifty, showed the agent at the gate my rental agreement, got a 5 passenger van instead of a 7 passenger van, and was charged and extra $294.06. I believe someone, somewhere owes me money.
21 March 2025
Reply from CarRental8
Thank you for reaching out and we are sorry to hear that you received a 5 seater rather than a 7 seater van. We will be happy to investigate your concerns with the supplier and will reach out to you directly.
great so far except for invalid loyalty code Erica provided
great so far except for invalid code Erica sent Will update after trip
23 March 2025
So far-- so good.
22 March 2025
Unprompted review
Reply from CarRental8
Thank you for reaching out. We see that your booking was cancelled with a full refund as "travel plans changed". We will reach out to you directly to gather more details and address your concern.
Excellent service
21 March 2025
Jason did a great job
Jason did a great job. He was able to modify my reservation quickly and efficiently. Very easy to understand, he gave clear explanations.
21 March 2025
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