CarRental8 Reviews 16,210

2nd EDIT: after their SECOND reply under this review, only then did this company actually reach out to me. They asked me to explain what happened (which I have done over calls and emails 100's of times now) and ultimately, they told me the same message - that a refund cannot be processed. Why contact me if you are going to waste my time yet again and not give me any refund? So bad it's funny at this point.

EDIT: The company's reply below is simply to make them look better. They have not contacted me still 3 weeks later.

Awful. Rented a car with them and paid in full. When I got to the car rental agency, they denied my car because on the bank card I was paying with - I had an initial of my first name "A" instead of my name "Anna" followed by my surname. Despite me showing them on my banking app my full name, and offering various different forms of ID they denied it. Never have I been denied a car because my bank card didn't show my first name on it!!

Called car rental 8 and they kept hanging up on me. One guy eventually said I would be getting a refund but it never came. Every time I called I would be placed on hold and then hung up on.
280£ gone. Ended up going with a different rental agency on the spot there for a decent price.

Completely out of my control on what I could do. Scammers

I waited till last minute to book directly with a rental company like I typically do, however prices jumped to ridiculous amounts.

I stumbled across Carrental8 and was hesitant due to the appearance of the website, and the low prices offered for rentals. Reviews seemed hit or miss so I decided to book.

A budget confirmation was emailed immediately after payment confirmation. The reservation number was retrievable on their app and website.

The pick-up and drop-off was fast and efficient. No difference at all compared to booking directly with the rental company.

I’d give a solid 5/5.

Having raised some issues during a recent trip to Italy, was given assurances the matter would be investigated.

A long time later there’s still no update, resolution, or other, just silence.

Have a case number open for what it’s worth.

As requested, case number is 24082226.

If I could give no stars I would. On arrival, the company required a credit card on file but would not accept the same credit card used to pay for the rental itself. When a non- lead passenger offered a credit card, that was not acceptable. Instead, the only solution was to pay the additional insurance of €200. The car itself was in poor condition- dents, scratches and stains all over. The fuel tank was only 1/3 full (despite the policy being to accept and deliver the car with 1/2 tank). No one was at desk to return keys - despite kiosk opening at 8am. We had to call customer office to instruct their staff to open the kiosk which they eventually did (at 8.20) which impacted our return flight.

Beware their cancellation policy: even if you cancel several days ahead of time they still charge you $75 or 10% (whichever is higher) cancellation fee.
This seems pretty unsual, I never had to pay cancellation fee for car rental and yet they make no effort letting you know that you will be charged right at reservation time with a hefty cancellation fee attached. I'm sure it's tugged somewhere in the policy small letters.
Edit: adjusted rating as they refunded the cancellation fee as a courtesy after I posted this review

So far not good.

Booking number: 610632892

Booked a very cheap looking deal online. Went to go pick up and Avant told me I had booked it for the following week by accident.
They then advised me to modify my booking via carrentals website as they had a car for me. Went onto Carrental8 websites and it couldn't find my booking, when I had the email and booking number. I then tried to call them but to no avail. I then emailed them and am yet to get a response and that was 48 hours ago. I have since emailed them to cancel my booking as I went straight through Avant.

Of course, no response.

From what I can see, if everything goes smoothly its fine, albeit not the cost you initally think. As soon as something goes wrong, they are impossible to get hold of and unlikely to refund even if they offer no service and get plenty of time.

I made the booking on Friday and still don't even have a confirmation email!!

Better off avoiding and going straight through the main companies.

I paid for a car that the rental agency didn't have and refused to do the refund of my money. I had to file a chargeback for them to answer my emails. DO NOT, I repeat DO NOT book with them there is no costumer support.

Absolutely scam, car was not there, charged double and 0 response from customer service, company is USA based so I will be following with legal action.

ref: 828356312
I must express my serious concern regarding the companies involved my booking car rental 8 and green motion. it was clear that Green Motion is not upholding its responsibility with respect to the payment and reservation
The car was not rented to us as agreed. Instead, green motion attempted to rent the car directly to me outside of the confirmed booking. The green motion trying to take hefty deposit of £1550 and it was not clear when I booked the car. In general, car companies in the Uk charged£ 200 - 750 max as deposit. The green motion told they are not going to charge any money where they did not released the car as per rental agreement. Initially communication, car rental 8 agreed for refund and now telling not going to refund. It is a robbery .It is totally unfair and misleading practice by both parties involved, as the service paid for was not delivered. I never rent the car from both green motion and car rental 8. I am looking into matter persuade to consumer court.

This is a cautionary tale about my experience with CarRental8.com and Green Motion in Edinburgh. If you value your time and holiday plans, I strongly advise you to look elsewhere.

My booking was made for a full-cover, unlimited mileage plan. However, upon arrival at the Green Motion counter, I was informed that the booking from CarRental8.com was a basic plan with limited miles and no insurance. To get the plan I had already paid for, I was told I needed to pay an additional £230. Despite showing my confirmation email, which clearly stated "full cover insurance" and "unlimited miles," the Green Motion staff repeatedly refused to honor it, stating their order from CarRental8.com was different.

The nightmare it’s not over here, CarRental8.com appears to be completely unreachable. My girlfriend and I tried multiple times to contact them, but there is no direct phone number, and none of my emails have been answered to this day. We felt completely helpless and stranded.

The situation was made worse by the sheer number of other customers at the counter experiencing the exact same issue, many of whom had also booked through CarRental8.com. After waiting for over two and a half hours, my order was inexplicably canceled by Green Motion, leaving us scrambling to find an alternative.

Our holiday plans were completely ruined. We were forced to book a last-minute car from another provider at a much higher cost. The entire experience was a fraudulent mess. Even after the trip, my attempts to stop the payment through my card company were unsuccessful, so I was forced to pay for a service that was never rendered. This entire ordeal caused significant stress and even led to arguments with my girlfriend. I will be telling everyone I know to steer clear of CarRental8.com and Green Motion.

If I could rate them lower I would. Yes they are cheap but they are cheap for a reason. They provided my family with an unsafe vehicle for a week to which we were told there was nothing they could do in the meantime until it’s returned. They tried to refund us $200 out of our $900 bill. It’s now been 3 weeks and we’re still fighting with them. The supervisor is “always busy” when we call to follow up. Do not book with them, they are 100% a scam. Their customer service is abhorrent and they do not care. Read the reviews on better business bureau before you book.

The Great Majorcan Car Rental Heist (Or: How I Learned to Stop Worrying and Love Taxis)

Well, where do I begin with this masterclass in customer disappointment? We booked a car through carrental8 and once at Gold Car at Palma Airport we experienced how they have apparently perfected the art of turning what should be a simple car rental into an expensive magic trick - watch your booking disappear and your wallet get €950 lighter!

Here's how their "system" works: You book a car through a perfectly legitimate site like CarRental8.com, arrive excited for your holiday, and then - SURPRISE! - Gold Car informs you that the car you booked is actually a "different class" in their mysterious parallel universe booking system. The solution? Just hand over nearly €1,000 more and Bob's your uncle!

But wait, it gets better! When you dare to question this obvious scam, their staff transform into aggressive, confrontational warriors defending their sacred bait-and-switch operation. Any attempt at reasonable discussion is met with hostility and a complete unwillingness to help. It's like they've been specially trained in the fine art of being entirely unhelpful while somehow making you feel like YOU'RE the problem for expecting to get what you actually booked.

What really warmed my heart was discovering we weren't special - there were THREE other families outside their office sharing identical sob stories, all having endured the same aggressive treatment. It's almost heartwarming how consistently awful they are. At this point, I'm convinced they have a quota: "Jenkins, we need to scam at least 4 families per hour AND make them feel terrible about it, or we're not meeting targets!"

The customer service was so spectacularly appalling that I'm genuinely impressed. It takes real skill to be that unhelpful while maintaining such aggressive confidence in your bait-and-switch operation.

In the end, we walked away car-less and significantly wiser about the creative ways holiday budgets can evaporate. The taxi to our hotel cost a fraction of Gold Car's "upgrade" fee and came with a driver who actually seemed pleased to help us.

Unless you enjoy surprise financial adventures, aggressive confrontations with unhelpful staff, and have a burning desire to fund someone's creative accounting experiments, maybe try literally ANY other car rental company at Palma Airport.

Save your money, save your sanity, and save yourself the pleasure of Gold Car's "customer service."

Avoid like a sunburnt tourist in August

We arrived at our destination a day late due to flight delays completely outside of our control. Upon arrival, the rental car counter informed us that because we were a day late they could not honor our booking.

I contacted carental8.com and after a bit of persuading they issued me a full refund!

Don’t use this company’s services if you want to rent a car in Europe and you are European. You are paying Carrental(8), which is based in the USA, for nothing. They just reserve a car for you, and that’s all. They call it a prepayment, and you only see it after you have booked the car.

No TAXES, no FEES, and especially no INSURANCE are included. I paid them almost 200 EUR (for a 6-day rental – cheap, I know), and they made a reservation for me with Europcar. When I finally went to the desk, Europcar calculated an extra 500 EUR for insurance and taxes. So, in total, I paid almost 700 EUR. And they won’t rent you a car without the insurance fee If you are from Europe. It’s a complete scam.

My advice – never, ever use this company’s services while traveling in Europe.

Do not use this company, they have a history of not paying up when required. I booked an unlimited miles car in Scotland, when I returned the car, I was charged excess fuel because Car Rental 8 advised the company I rented from that I had a 1100 mile limit, but my booking confirmation from Car Rental 8 shows unlimited miles. I have had numerous emails back and forth and it is evident that they are not going to pay the excess fuel bill, even though it was their error. Be warned, stay away from using this company as a booking agent, they will rip you off. I am adding a review to every site I can in the sole hope that they lose more than the 52 pounds of refund I am requesting in future business,

Well its been 5 days since they responded to the message below, no contact and definitely no refund. I stand by my review above. Please don't use this company. I'm hoping at least that they lose more than 52 pounds as a result of this review.

Absolute scam this site wouldn’t recommend. I still have no clue what the £95 was for I paid to this site. I paid that then when I got to the desk I paid another £347 so in total I paid £442 to hire the smallest bog standard car for a week. You’re better off waiting till you get there and just go to the desk you will get it cheaper.

This outfit, CarRental8 is the most purposefully misleading online outlet. You can not rely on or trust any of their "promotional" materials when making a booking. Do not ever make a pre-paid booking with CarRental8 as they will clearly not honor any of the promises made, such as "free amendment", "flexible cancelations" and "no booking fees". Customer service representative is most aggressively abrasive person who has zero interest - none what so ever - to assist. Would highly recommend never to use this booking site, as this is just an other scamming outlet. BUYER WE FULLY AWARE - and run and find something reliable and honest.

In july 2025 We book and paid in full , a car rental for maui for 2 week in nov 2025,and then sale price dropped by $85 in august. I requested a amendment to booking and was approved within a week and $85 was credited to my card. Nice and thank you.

I had to add a day to out reservation and had difficulties doing it online because Carrental8 had changed their system since my original reservation. I was able to speak with someone who updated my reservation. Fingers crossed all goes smoothly at pickip

I wish i could give zero star. Total fraudulent website. I booked for my trip a d at counter thry charged again same amount and said its for security. Once i return car, put lot of fraudulent charges like gas was not filled, keys not put properly ( which i put)etc etc Also i at counter told i dont want insurance nd still they charge for insurance. I wish i could talk to person who ask me proof and i give him a photos. Seriously they ruined my tour