Carsa - Gloucester Reviews 

Falsified description

Elizabeth was very helpful and patient with us while we were at the show room. She answered all of our questions and reassured us with any queries. Overall a positive experience.

I was contacted immediately by the call centre when I showed interest in viewing a car I had seen online. Robyn was excellent in providing clear information and for setting up my test drive. First time using Carsa and went to the Gloucester store. Jake, our representative there, was excellent. Overall, I would consider using Carsa again as the team is helpful, approachable, the car's are reasonably priced and I am happy with my purchase. But just be aware that you could encounter a substantial wait, even if you have booked a test drive, as the reps are always so busy.

In my opinion, your first impressions count always and we have been served by a very informative and friendly team staff called Alex. He made me easy to speak in a very friendly environment and respected my decision to give me some time to decide.

Customer service is appalling

At first the sales man was very friendly and helpful although he wasn’t really listening to my terms. I paid a £200 deposit to hold the car while I waited for the finance to go through. I went home as they said it could take a couple of hours, they said they would ring me, no one rang. The next day I rang for an update and was told I was through to head office and that they would ring the Gloucester branch and someone would ring me, they didn’t. I drove to the garage to see other potential buyers looking at the car I had reserved and then they drove off on a test drive. Fuming I went in to find out what was going on, they said maybe it was valeters , definitely not!! They didn’t apologise, I said I want my £200 back as you didn’t hold the car . Then they said they would need a further £1700 to finance the car when £500 was agreed, suffice to say I walked away with my £200, won’t be going there again !!

Excellent service from Carsa. Elizabeth made the handover smooth, explained everything clearly, and kindly arranged genuine car mats, charged the battery, and even refuelled the car before collection. A big thank you to Matt as well, who managed my case throughout and was very helpful during the finance process. Overall, a great experience and I’d highly recommend Carsa.

I bought a car from Carsa Gloucester with cleared funds, no part exchange, and paid the full asking price. It should have been one of the easiest sales they could have had – I simply needed a car.

I viewed the car in the showroom and it looked perfect. I also paid £350 for delivery, expecting a straightforward experience.

My delivery was agreed for Friday at 12:00, so I took half a day’s annual leave from work. At 12:00 I received a phone call saying the car wasn’t coming because it had been damaged while being unloaded from the transporter and the bumper had been broken.

I was then told not to worry, it was being repaired and the car would be delivered by 18:00 that evening. I cancelled my plans, only to receive another call at 18:15 saying it still wasn’t coming. I was then promised it would be repaired first thing Saturday morning and delivered by 13:00.

At 12:00 on Saturday I received yet another call saying it wasn’t coming because the person carrying out the repair didn’t work Saturdays.

By this point we’d cancelled our whole weekend and had been let down three times. A new delivery was arranged for Monday at 17:00, but the driver didn’t arrive until 18:30.

When I finally inspected the car, I found a large scrape around one of the alloy wheels, chewing gum stuck on the interior trim, a dirty interior, and the floor mats were missing.

The driver asked, “Are you happy with your car, sir?” I genuinely couldn’t believe he was asking.

To be fair, the damaged alloy wheel was eventually repaired, but it took another three weeks.

What should have been a very simple purchase became an unnecessarily frustrating experience due to poor communication, repeated broken promises, and the condition the car arrived in.

Would I buy from Carsa again? Perhaps not.

Bought a VW in September 2025. (2020, 55000 miles)The car now needs a new gearbox and various other malfunctionsfixed. Didn't worry too much as I had purchased the Warranty Carsa offered from Customer Protect for £850 covering all electrical and mechanical problems. Two weeks on and we are still waiting for Customer Protect to allow the dealer to start work. Apparently because it will be more than £4,000 to put right, it is causing a problem. Please do not waste almost £1,000 on this Warranty, it is not worth the hassle and worry. Seek an alternative yourself. This has been an absolute nightmare.

Avoid! Complete waste of time.
I booked a test drive three days in advance, paid the reservation fee, and drove 1.5 hours to see the car. The day before my appointment, I even received a message confirming that the car was waiting for me.
When I arrived at the dealership, I was told that the car had been scheduled to be moved to Gloucester later that day and was no longer available to view. Instead, they offered me a different, "similar" car.
I asked if I could wait until later to see the car that I had specifically reserved, but they said no because nobody would be able today to bring it to Gloucester. The explanation kept changing and didn't make sense. It honestly felt very unprofessional and dishonest.
I'm left wondering whether the car was ever available in the first place or if the attractive online advert was simply there to bring customers into the dealership.
A very disappointing experience, a long journey completely wasted, and I would not recommend this company.

Nice car, disappointed about admin fees being thrown at us 495,00! And no 12 month warranty, only on some vehicle’s apparently. Amy was brilliant and other team members seam abit slap dash, eating in front of customers not professional. Very busy garage and had to wait for DVLA form despite knowing we were coming to collect the car.

We had excellent experience, great deal on our part-exchange, car brought was in excellent condition
No complaints at all.

I really had no idea what I wanted when I arrived and with a lease expiring soon on my current car I was walked through many options, all explained perfectly by Pav who I have to credit as a knowledgable professional who completely put me at ease from the outset.

It was a delightful experience from start to finish and I have secured the right car at the right price

Thank you so much 😊

Jake at Carsa made the whole process enjoyable, such a lovely person, professional and very helpful.
Drove away in my new car and very happy with the whole experience. Car was cleaned inside and out, and fuel was added too.

I recently bought a car from Carsa, and the whole experience was excellent from start to finish. The team was friendly, professional, and made the process smooth and stress-free.

A special thank you to Jack Horwood, who went above and beyond to make sure everything was taken care of. He was knowledgeable, patient, and genuinely helpful throughout the purchase, answering all my questions and making sure I found the right car.

I couldn't be happier with the service I received and would highly recommend Carsa to anyone looking for a quality vehicle and outstanding customer care. Thanks again to Jack and the whole team!

I could never have bought a car here without my son being able to PAY ON HIS PHONE WITH ON LINE BANKING. This was not explained to us that THEY DO NOT ACCEPT CARD OR CASH OR BANK TRANSFER. NOT EVERYBODY USES PHONE BANKING, SO AS AN OLDER COSTOMER WHO DOESN'T TRUST THIS TYPE OF PAYING YOU HOW DO YOU SELL CARS TO US?

Just picked up our new t-cross from Carsa in Gloucester. Great service from start to finish. A special mention the Elizabeth who was very helpful, professional and most of very patient with us. We would highly recommend giving her a visit if you’re looking to buy a new car.

What a great experience… very welcoming from the start no hard sell.
Went through everything and even tried different creditor’s to get the best rates.
Would recommend this place over main dealers which I have used in the past.
We test drove the car with no problems as we booked in online and was all ready for us when we arrived

Elizabeth was very friendly and welcoming. I had my three year old son with me when collecting the new car, and she got him a hot chocolate and put the tv on to keep him entertained while we waited for the finance to go through. Helpful & efficient. Thank you.

Very quick, and professional service. I went to view, test drive, and buy a car within 2 hours and the staff member, Ellie, from Gloucester store, was excellent.