Very good service from start to finish. Staff were very friendly and attentive. Sam was the guy I was dealing with and was extremely helpfull and informative. Only minor issue was with the hybrid char... See more
Company replied

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Very good service from start to finish. Staff were very friendly and attentive. Sam was the guy I was dealing with and was extremely helpfull and informative. Only minor issue was with the hybrid char... See more
Company replied
Service from Sam was 10/10 really knowledgable and approachable. Only issue was how long it took for finance to pay them so i could take my car, was waiting hours. No fault of the guys at CARSA though... See more
Company replied
Barry provided us with an excellent service. He explained all the financial options very clearly to help us make an informed decision. Unfortunately the car we looked at this time didnt meet our expe... See more
Company replied
Helpful, only held up by the finance company. Staff very approachable.
Company replied
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
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Dudley Road 124, B63 3NS, Halesowen, England, United Kingdom
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Kayden has been amazing. Carsa are a great dealership. I fully recommend Carsa. Thank you very much for all your help.
I came with my Brother in law to purchase his car. Kayden from Carsa at Halesowen was exception. He did his best to get us a good price. From beginning he was very patience and went through so the information and details about the car and the finance.
Thank you for the great service.
Kayden was exceptional with his customer service and helped close a the deal for a golf etsi 1.5 at the Halesowen branch. Definitely recommend buying from this branch.
Transaction went very smoothly..special mention to Kayden for his friendly help and professional demeanour...
Kayden was great, was really helpful and informative. Helped us throughout the process and make it very easy to purchase the car.
We recently bought a car from Carsa Halesowen. The process was honest and transparent and the car looks great. The sales guy Tall Sam was really helpful and provided lots of background info on the car.
Very professional service, made to feel comfortable.
Seamless and not hassled at all . Wayne was great 👍
Wayne was very helpful and made the process smooth.
Amazing experience nice and easy great cars
Wayne was a great guy. I appreciate he was new to Carsa but he was great 👍🏼
Wayne was very helpful and I would recommend him! Thank you Wayne!!
Adam for Halsowen was very helpful and kind when I was buying my first car. Great price and great people!
Came down south to buy a used car. Service and customer experience was great all the way - special shout out to Barry who looked after me!
Kayden was so helpful and guided me through the part exchange process, very clear, great communication. Thank you

Reply from Carsa - Halesowen

Reply from Carsa - Halesowen
Barry provided us with an excellent service. He explained all the financial options very clearly to help us make an informed decision.
Unfortunately the car we looked at this time didnt meet our expectations, however ,we will definitely be back to hopefully see Barry once we find the right one.

Reply from Carsa - Halesowen
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