Carsa - Mountsorrel Reviews 

Very easy transaction from start to finish. Arrived early which gave us time to examine the vehicle properly. Was sent on a test drive and told where to go. No hassle. Bought the car there and then. Thanks Kieanna @ Carsa.

£44,000 for a “10,153-mile” Golf — then the vehicle’s own data told a very different story

One star only because zero is not available.

I deliberately waited until taking legal advice before making this experience public.

On 5 January 2024, I purchased a Volkswagen Golf GTI Clubsport from CARSA for £44,000, including a £7,000 part-exchange. A major reason for buying it was that it was advertised as having just 10,153 miles.

After purchase, Volkswagen evidence and an independent automotive engineer’s report identified a substantial discrepancy between the mileage displayed on the dashboard and mileage data recorded within the vehicle’s systems. The evidence was consistent with mileage of approximately 27,500 — around 17,000 miles more than the figure on which the car was advertised and sold.

To be completely clear, I am not claiming to know who caused the discrepancy or exactly how it occurred. The problem is much simpler: I paid £44,000 for a supposedly low-mileage car, yet the mileage on which I made that decision cannot be reconciled with the vehicle’s own electronic data.

When the car was subsequently taken to Volkswagen for what should have been a routine service and MOT inspection, I was also presented with repairs estimated at around £4,000, including work relating to the sump and a wheel. Faced with those costs and the unresolved mileage discrepancy, the vehicle was declared SORN and has remained off the road for a prolonged period.

I obtained the independent report requested, supplied the Volkswagen evidence and ultimately had to instruct solicitors. What should have been dealt with promptly has instead required expert evidence, formal correspondence and an extraordinary amount of time and effort simply to establish why a vehicle sold as having 10,153 miles contains substantially higher mileage data.

A customer should not need engineers, manufacturer diagnostics and solicitors to establish whether the mileage attached to a £44,000 purchase can be trusted.

Based on my experience, I would never purchase another vehicle from CARSA. Anyone considering doing so should obtain their own independent diagnostic checks at control-module level rather than relying solely on the dashboard mileage or sales presentation.

The legal matter remains ongoing. I will update this review with the final outcome.

Great service from Eric, really easy process and all of my questions were answered. Would recommend to others!

Jacob, without a doubt made the whole experience of buying a car made it a joy and explained everything clearly. Also the price was excellent. Would highly recommend Carsa Mountsorrel and definitely Jacob, he deserves a pay rise.

So if it be zero stars that would be good. Have a look at my three previous reviews. Every review carsa give an AI response how sorry they are and they ask for further details so they can respond to me. Three times I’ve given the same info and not one phone call.
Charlie has responded to my son once but since then nothing, no phone calls and no emails! Don’t be like Charlie

Eric was amazing, great help and great support, would not of got it without him

Very good customer service. Happy with the car we bought today.

Had two cars from them, all seemed good very fast, second car had my private plate and I’d removed it, was waiting for logbook but Carsa mountsorrel said it’s not a problem if I leave £200 deposit and it will be refunded once they get the V5, I gave them the V5 over a month ago but I’m still waiting for my £200 deposit back!!! I’ve sent multiple email and they said I will receive my refund when they get time! Think over a month is plenty of time, I mean they managed to take my money in seconds! I’ll not be having a third car from them! And I would recommend you think twice before buying from them! I’ll be surprised if they ever refund me!

Fabulous percentred approach .
Friendly and none pushy .
Jacob was going g above and beyond to endure a great experience.
Great staff member ,credit to your company.

Jacob was friendly, professional and approachable and was able to answer all questions relating to my purchase. He kept me updated also between the test drive and collection. On collection he went and sorted a minor issue quickly and efficiently.

I had a great experience buying my car from Carsa, thanks to Eric. He was really friendly, helpful, and made the whole process easy and stress-free. He took the time to answer all my questions and made sure I was happy with everything before making my decision. His excellent customer service and professional attitude really stood out. I would definitely recommend Eric and Jacob to anyone looking to buy a car. Thanks again for all your help!

The whole process of buying my car was easy and efficient at the Mountsorrel branch. This was the second car I have purchased from them. I wasn't pressured at any point and the sale was dealt with in a relaxed atmosphere. Thanks to Jacob for a smooth transaction.

All the staff were very helpful. Jacob was very clear through the whole process, professional and friendly. Customer service was great. Only negative no cups for the coffee or glasses for juice.

After the V5 problem was sorted good.

I bought a Nissan Ariya on the 22/07/2026, very impressed with the salesperson, however after a couple of days I tried to remove a wheel but found there was no locking nut wheel in the car, I contacted Mount Sorrel from where I bought the car and spoke to Nate who asked me to send photos of the locking nut which I did, I had no response so today I rang and was told I would have to drive all the way to Mount Sorrel or contact Carsa customer services which I spent over an hour waiting . NOT at all impressed with the after sales of Carsa.

Kienna Land was really helpful and made the whole process of part exchanging and getting our family car really easy.

Jacob was excellent and customer satisfaction oriented.
Well done Carsa!!

Absolutely disappointed with the level of service, the state of some of the vehicles, wouldn’t recommend.

⭐⭐⭐⭐⭐

Great service from Eric and Jacob. They were both friendly, professional, and made the whole process quick and straightforward. They answered all my questions and kept me informed throughout. I'd definitely recommend them to anyone looking for a smooth, hassle-free experience.

Mount Sorrel branch. Paid for car in full. Gave it to me with 15 miles in the tank. But the time I get to petrol station this became 10 miles. Went to re-fuel and cover wouldn't open. Tried everything. Spent hours on internet/YouTube. No good. Had to drive back to showroom and nearly ran out of fuel and could easily have got stranded. Paid for taxis and insurance and still don't have car. If they had thought to put a few quid of petrol in the tank they would've identified the problem. But no.