Very pleased with our new car, I was very impressed from the moment I first called Carsa. The car was exactly as described and very well prepared for sale. Upon turning up at the showroom We were... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very pleased with our new car, I was very impressed from the moment I first called Carsa. The car was exactly as described and very well prepared for sale. Upon turning up at the showroom We were... See more
Company replied
Had a good experience at the Southampton branch today. Process was very slick but assume the was due to self funding and having no previous finance(other customers were waiting much much longer) no fa... See more
Company replied
The car was really well presented , very clean inside and out Austin deal with us very well but your appointment system is chaotic - we had a 12.30pm slit but waited around 35/40 minutes to be see... See more
Company replied
I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be t... See more
Company replied
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Written by the company
Bridge Road 258, SO31 7FL, Swanwick, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
George P made us feel very comfortable from the beginning. Pressure free experience and we were given time to reflect before going ahead. Would recommend.

Reply from Carsa - Southampton
The part exchange and buying was hassle free and quick.

Reply from Carsa - Southampton
After having many bad experiences with car dealerships around the south/London and even midlands trying to find my specific car, I came across Carsa. From start to finish they were amazing, professional but also a relaxed sales approach which suited me. No forced add ons or finance deals. They listened to what I wanted, accommodated my needs and made it such a pleasure to purchase from themselves. All staff were helpful, polite and even spent time to entertain my toddler.
The deal they offered was outstanding that there was no way I was leaving without the car.
Car was immaculate inside and out, available as soon as I arrived and even transported to my nearest branch to make life easier for me.
All in all an amazing experience (one I usually hate).

Reply from Carsa - Southampton
I’ve just picked up my new family car from Carsa Southampton. The team here were knowledgeable, professional and incredibly helpful.
Special mention to Jamie Smith who took time to explain the finance in detail making sure I had a full understanding. Really happy with my new vehicle! Thanks Carsa

Reply from Carsa - Southampton
Staff, process and car were great, apart from the Aircon not being cold and the fuel light coming on during test drive.

Reply from Carsa - Southampton
Friendly staff, helps us in finding our next car. Tea and coffee is a plus.

Reply from Carsa - Southampton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.