Car Seat Ninja Reviews 257

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, making the process of choosing and fitting car seats straightforward and reassuring. Many highlight the excellent customer service, noting prompt responses to inquiries and comprehensive after-sales support, including assistance with installation and fit checks. The product quality is also frequently commended, with many appreciating the range of safe and comfortable car seats available. Consumers also report very positive experiences with the delivery service, describing it as quick and efficient, with items arriving in perfect condition and often sooner than expected. The overall service, from initial advice to post-purchase care, is consistently described as exceptional, with many customers returning for future purchases due to their satisfaction.

What people talk about most

Product

Consumers find products to be positive, highlighting the excellent quality and design of car seats, with many... See more

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, helpfulness, and... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the efficiency,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the extremely fast shipping,... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the website and chat / communication very easy to use to book an appointment. Upon arrival, the staff were extremely knowledgeable with measuring our kid’s weight and height, and... See more

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. #4 of 94 best companies in Baby shop

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

257 reviews

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Rated 5 out of 5 stars

I had an excellent experience buying…

I had an excellent experience buying from Carninja. Natalie was incredibly knowledgeable, professional, and completely impartial! She took the time to understand exactly what I needed, gave honest, informed advice, and never pushed me toward anything that wasn’t right for me. The whole process was smooth, transparent. Highly recommend Carninja if you want expert guidance.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Speedy, efficient, knowledgeable

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt.
Upon ordering, I was outstanded by how quickly they sent it out. From ordering quite late (I think outside business hours on a Friday night) to receiving my order was only a couple of days.
Everything arrived as expected.

27 September 2025
Rated 5 out of 5 stars

Brilliant support and advice offered on…

Brilliant support and advice offered on the correct extended rear facing seat for us. Very professional and an easy process to book the consultation, purchase and fitting. Thank you so much, we are very happy with our seat. Highly recommended.

27 September 2025
Rated 5 out of 5 stars

Amazing service!

This lovely lady is a fountain of knowledge will work with you and your budget to ensure your little one is as safe as they can be. She is always happy to answer questions and assure that fit both in the vehicle and of little one in their seat is correct!

27 September 2025
Rated 4 out of 5 stars

Great customer care

The staff spent time explaining the different options available without making you feel you were being rushed . They were also available for an after sales service if it was needed.

26 August 2025
Rated 5 out of 5 stars

Called them up for a blue light…

Called them up for a blue light discount and they were only too happy to sort it out. I also made an error with the colour choice and they fixed it immediately. Could not be happier with the service and speedy delivery!

25 July 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, any enquiries were answered extremely quickly. Fantastic after sales support too. I’ve bought 4 car seats off this company in the last 3 yrs and all have been delivered in the stated time. The last order they kindly held back on delivery as I was on holiday when I made order.

3 July 2025
Rated 5 out of 5 stars

Amazing service as always!

Returning customer due to excellent previous experiences with car seat ninja. As always I received excellent tailored advice to help me choose my child's new car seat and amazing support after purchase with installation and fit. Highly recommend.

25 June 2025
Rated 5 out of 5 stars

Incredibly useful service

I bought 4 car seats all great, really great information, aftercare and fitting. Would recommend if you are at all unsure about which seats to buy or how to fit.

I wasn't sure which seats I would need to get all 4 of my kids into the car, which were compatible or would fit the older kids. I arranged an in person meeting and we got the kids to try seats out. Some I bought on the day and some were sent to me later. I had a few problems installing the seats on my own and it was incredibly easy to phone or text and get help to do this. Great experience all round. Thank you!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

first forward facing car seat

I was so nervous for my 6.5 year old to move forward facing but Natalie was amazing. She let my daughter try lots of hbb seats and advised us on best fit. She also found the colour seat my daughter wanted and fitted it in the car for us. She was calm, patient and so knowledgeable.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Great aftercare and great products

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot be faulted at all and we’re very grateful she’s helped us make the best choices to keep our children safe. Looking forward to visiting her storefront when shopping for our next baby

14 June 2025
Unprompted review

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