Carsilks Reviews 

🚫 Scam Warning: Avoid CarSilks.com 🚫

I placed an order with CarSilks.com, and what followed was a classic runaround full of red flags.
❌ Here's my experience:

After ordering, I received an email saying my item was shipped, but the message also claimed they had “trouble with my address.”
➤ Inconsistent – why say it's shipped and then ask for address confirmation?

I provided multiple valid Canadian mailing addresses including PO Box and street address — they ignored or skirted around them.

Their shipping policy promises a tracking number in 2–5 days, yet weeks later, I’ve received nothing. When I challenged them about this policy, they deflected.

I reached out via email — no replies. Only when I called them out on Facebook did they respond, and even then, they danced around the issue.

When I asked for my tracking number, they replied with vague excuses like:

“Check your email.”

“Production takes 20–25 days.”

“You are insulting us.”

Which is it? Shipped already? Delayed due to production? Or an address issue? They couldn't keep their story straight.

🧾 Policy Manipulation

You can’t even select or copy their “policies” on their site — likely intentional. There is no transparency, and their Terms of Service appear deliberately restrictive and vague.
🤥 Customer Service Gaslighting

When I got frustrated — rightfully so — they turned it around on me, saying “you insult us, we will no longer support you.” I gave them weeks, multiple messages, and all the correct info — and still, no tracking number. They shifted blame instead of resolving the issue.
💡 Bottom Line:

This company plays games, avoids accountability, and manipulates communication.
They fail to provide tracking numbers, delay endlessly, and then blame the customer.
DO NOT TRUST CarSilks.com.

I’ll be disputing the charge with my bank and warning others so they don’t lose their money too.

If you’ve been scammed, report them to your credit card company or payment processor immediately.

🚨 SCAM ALERT UPDATE: CarSilks.com 🚨

📅 May 13, 2025 – UPDATE: Cupcake Edition

After further review, it's clear CarSilks.com is a Shopify-hosted store using drop shipping tactics to appear legitimate — but they fail at delivering even the basics.

As a designer myself, I recognized the signs:

✅ Scrolling announcement bar

✅ Multi-row product layouts

✅ Featured collections / product sections

✅ Default Shopify section names like "Collection list"
These are basic, free Shopify tools used in nearly every template.

This isn't inherently bad — Shopify is a good platform when used correctly — but they’ve done just enough to LOOK like a real company while giving themselves cover when customers get burned.
🎯 What I Think Is Really Happening:

They are likely using Shopify's drop shipping features, which connect stores to suppliers like AliExpress.
When you place an order, your info is pushed to a third-party supplier. That supplier handles the product and shipping — not the site you ordered from.

So when things go sideways:

CarSilks pretends to be the "middleman" (but offers no help),

Blames "address issues" or "delays,"

And most importantly — delays giving you a tracking number.

That’s classic drop-shipper behavior trying to stretch time so they get past your credit card dispute window.
🧠 Bottom Line:

CarSilks.com is a Shopify dropshipping scam (or at best, negligent middleman) that:

Doesn’t reply to real customer concerns,

Gaslights you when you call them out,

And can’t keep their story straight (shipped already? delayed? address problem?).

I’ll be disputing the charge and exposing them on every platform I can.

If you’re reading this, avoid CarSilks.com and ANY site with similar layout that fails to show real proof of inventory, staff, or legit reviews.

Last update May 16
We are sorry for this bad experience, can you provide your order information so our customer service can check and assist you

That's their copy paste reply for all negative reviews on trust pilot

These guys are scam please dont fall for the decent Shopify website
Save your money im fighting with my credit card company for a refund on this Hscam site

JUNE 6
UPDATE CUPCAKE
THE SAGA CONTINUES

Guess what came in the other day picked up my package and low and behold wrong colored floor mats that dont fit as good as the website images portrayed 🙃

Its clear they dropship everything and house nothing in a local warehouse

If you want 2 month long shipping, zero communication, and contradicted info go with Carsilks

If i could rate it lower than one star, I would. Shame on me for not checking reviews prior to ordering. Even the BBB gives them an F. I ordered the mats in early April, had to email them easily 15 times before I got a response with a date of delivery. The date came and went and I asked again, finally got a long winded excuse about warehouse issues being the cause of the delay. Afer that, no responses from them at all. To my surprise, one day the mats arrived packed in a huge bag but shaped like a big basketball with tons of tape. Once I opened it, I found the quality to be less than poor, like a soft styrofoam. Then they didn't even fit. So I'm out my money and sure don't expect a response from them. So buyer beware. Do Not Buy from Them.

Got the below response 10 days after the review. My order # is 6635.

After confidence was being built by technical questions such as make.model, sub model etc. I ordered, then ordered a set for my wife's pickup. I waited, wrote to the company and received a boiler plate response. No tracking for weeks. Excuse after excuse. Moving their warehouse was the most commonly used. My products were to be created, not stored. I received after 6 weeks and after threat of contacting my credit card company. A Nissan frontier and a Chevy Silverado were to be fitted. I received 2 sets of the same size, no slots for seat belts open sides with elastic and so on. I could have gone to Walmart and get a better product for $30 not $260 per set of 2. Don't buy from this b*llsh*t company. My credit card company is going to investigate.

I had to order twice because I was sent a set with the wrong size rear mats in the first order. It made me think I'd ordered the wrong size, but actually the wrong mats were in the correct box. That was a hassle, but once I received the correct product, they fit well and catch all the stuff I drag in my car on my shoes.

I’m pretty sure this is scam site. I placed my order just a week ago, and never received a confirmation email. My money has gone through on purchase. I emailed customer service today to find out when they will ship because it states it’s 5 days from purchase. I was sent a generic email using my email address and not my name I signed with and none of questions got answered. I have bad feeling about this and after reading these reviews from this past month it seems a lot of people have been scammed. I’ll be disputing the charges next week with my cc company.

I needed to purchase some floor mats to protect my Hondas floor since I work in construction, so it had to be heavy duty, these CarSilk mat set are perfect as long as you match them for your specific car Easy to clean and prevents liquids from entering your carpet, and they don't look half bad if I say to myself.

Terrible experience. They sent pieces of leathers with straps as seat covers as Customised car seats and they have refused to change them or return my money.

I am so upset have been waiting so long for the mats and still have not received them

CarSilks is a scam. For $400 they only sent me half of my order and would not reply to my messages. The half order they sent was wrong.

Ordered 3 rows of mats for 2025 Santa Fe Hybrid, very clearly choosing Right Hand Drive (UK) version.
Was sent the wrong mats, not only not for the 2025 Santa Fe, but also Left Hand Drive version.
Customer service was initially non existent, until as a last resort I raised a chargeback claim.
The so called customer care team ridiculously sent me their generic Facebook video advert showing generic mats, telling me I had installed them wrong.
I replied again with photographs.
They replied to me asking me to turn the mats 90 degrees to the right, meaning they no longer fit in the car.
I have replied showing them the mats in all 4 possible positions. Regardless they do not fit, and they cannot fit, because they are NOT for my vehicle, and even if they were they are for left hand drive vehicles, not the right hand drive vehicle I ordered and paid for.
Good luck getting any customer service from these people. They do not care, ignore, then lie then deflect.
AVOID THIS COMPANY. Order 6140. We have exchanged emails, you have refused to help. The payment has been charged back.
Weeks after the BS reply below, and 7 days since they promised to deal with the problem on email, STILL NO RESOLUTION! Absolute crooks. Avoid at all costs.

Buyer Beware!!! New UPDATE

This rant is TLDR unless you’re considering this company that I’ve been trying to correct the wrong item received.

Dec 17th, ordered a BLACK & RED STITCHING HONEY COMB LUXURY BASE TRUNK CAR MATS
Jan 7th I received a email saying it was shipped. Was out of town until Feb but upon opening the package I found I received floor mats.
Feb7th I sent email asking for the item I ordered.
Feb 12th received email from Carsilk saying my order was delivered with no mention of wrong item shipped. Sent another email with photos of the floor mats.
Feb 14th Carsilk replied providing an apology saying they will send the correct product.
Feb 18th asking for shipping status of the correct product.
Feb 22nd Carsilk replied saying they will send the floor mat but I need to send them a video showing the fit of what they sent (again-floor mats) so they can review the trunk mat for fitness.
March 8th asking for status.
March 9th Carsilk replied saying they still need a video to check for the fit.
March 10th Returned an email asking why you’d need to check for floor mat fit if I didn’t order/want floor mats?
March 11th Returned an email with same photos saying I didn’t receive the trunk mat.
March 11th Carsilk replied again saying my order was delivered, virtually trying to blow me off.
March 13th Found another email address for Carsilk explaining their error, providing photos & asked for a refund & call tag to pick up the floor mats.
March 21th NO REPLY

UPDATE from March 21

Carsilk replied saying We are so sorry that we don't understand your meaning before. Please wait will check with our shipping carrier. It would be the mistake from them
March 27 Returned an email asking “When will you ship the truck mat”
Carsilk replied saying We will make it again and send to you as soon as possible
April 5th Returned an email asking Shipping information?
April 11th sent an email asking for a reply “Hello?”
April 14th they replied, We are so sorry for our late. We are processing it again, can you send the trunk size so we can finish the final check. And for the long time process, we will send you 10% refund as our apologize. Can you please confirm back?
April 16th Returned an email saying just provide a refund please. We’ve been discussing this since December. It’s clear to me that you don’t have a template for what you advertised. Your request is like a customer asking for a dish on a restaurant’s menu but then the chef asks you “how do I cook this?”

This company states on their website, “We prioritize customer satisfaction, offering hassle-free exchanges and returns, and guaranteeing a seamless experience from purchase to post-sales support”.

I’d like to know where my satisfaction, hassle-free & seamless experience is???

I ordered and paid via PayPal last month. Still haven't received a tracking number, a shipping date, nothing. I paid almost $300 and have no idea where my seats covers are or if I'm being scammed. "Chatted" with their customer care center and tried to call, all to no avail.
Where are my seat covers!!!

Actually NO STAR - I asked for Front & Rear Matts and none of it fit properly. The Front was not save for me and did not fit well under the Break/Gas Peddle. The Rear did fit at all. They asked me to Video the installation after I waisted hours trying to install. I can't Video myself trying to install something that doesn't fit. Don't buy, it's a waist of your time, effort and money.

Order # 5913
I have very bad experience with these scammers, their good reviews are fake because they even don't have customer service at all, they sent me wrong size which is not even close to fit in my car when I email to their customer service with video evidence they said they are checking the information and even after two weeks they still checking the information and after that they stop replying, I took this issue with PayPal to recover my money from scammers and block that type of company to use your platform to steal money.

I ordered grey seat covers, they sent white. They told me grey is basically white, and that I would not be getting replacement covers, or a refund. Customer service is terrible. Shipping also took months. I have seen multiple issues from other customers of theirs as well.

My order number from Carsilks was #4954.

Don't buy from carsilks.
Made an order for my 7 seater. Eventually received item which was folded and packaged in a very bad way.
Loads of issues..
Clips on their mats didn't align with the original ones on the car so they didn't fit ...sent from mats for a left hand drive car and I clearly stated on order form I needed for right hand drive car.
I just wanted to return item but shipping cost was over £100 so I agreed they would send me a replacement front mats...once again when I received them they didn't fit well. Now they are not replying to my email.
I have sent a review of this company before and their reply is they apologise and ask for order number.
They have no customer service skills and on the video where they advertise the mats it's a perfect fit .. however when you order it's not a correct fit.
Avoid this company.

They are scam, I ordered 2 sets of car mat, custom fit to Mini Cooper and keep, they sent me 2 with the same sizes and none of them can be used. I paid $500 USD for this order and they have never responded to my email to replace the wrong product
They are scammer, pleas me don’t order from them

I ordered front and rear seat covers for my truck on Jan 1 2025 and still haven’t received all of my rear seat covers.I have contacted customer support.They are giving me a run around.They sent the wrong upper seat covers for the frt seats and I received the right covers on the second order but I am missing 2 panels on the rear.I have sent pictures and still no panels.

Order number #3645
I ordered a full set of mats and full set of boot/trunk mats they arrived staggered but every time a part order arrived I informed them within 48 hours that I wanted to return them due to many issues which were documented through many pictures and videos. Every time I prove another issue the requests from carsilk just get worse and worse. On their own website they claim that the mats will be made to within an inch of tolerance. I have pictures showing 2 or more inches out and they don’t fit! Their mats which are supposed to Velcro to the back of the rear seats do not stick (again evidence supplied) carsilks answer to this was for me to pay more money to buy my own Velcro then glue that Velcro to my £60,000 BMW. Just insane requests and answers to legitimate problems with faulty/poor quality products. And time and time again I have asked to return the products for a refund and they simply just refuse saying that the product is right and there are no problems I just need to pay more money to fix faulty products.
I would never buy from or recommend this company to anyone!
I continually want to return them they continually ridiculously claim there are no issues. They are halfway around d the world and they are just of the opinion what are you going to do when we say no we won’t refund. What options do I have?

Another dissatisfied customer here. Ordered front and rear for my SUV, plus the rear cargo (trunk mat). After a few weeks, I received all but the trunk mat. First off, worst packaging ever! The mats were all rolled up in some sort of parchment type bag. I attempted to install them in my SUV with horrible results. The rear mat is nowhere near the correct dimensions. The front passenger side mat is also of the incorrect dimensions. The driver's side does fit, but none of the others. Carsilks, where is my trunk mat, and what are you going to do to resolve the bad fitment of the two mats? I've sent several emails, I've attempted the live chat, and no responses at all. If you want my order number as requested from all the other bad reviews that customers have left here, just check the multiple emails and live chat where I provided all of the information for you.

**UPDATE**
After writing this review, Carsilks reached out and said they would find the rest of my order and get it delivered. It showed up at my home on the 4th. As with the first part of my order, only part of the custom mats actually fit. The trunk floor mat fits and looks nice, but the two side mats that came with the trunk mat (I ordered the deluxe version) do not even come close. So, a total of two mats out of six received actually fit and look nice, while the other four are unusable by me. I have asked several times prior to leaving my original review and again since getting the second half of my order about a resolution for the incorrect fitting mats. Carsilks has been completely non-responsive about what to do about them.