Cars To Go Christchurch  Reviews 

36
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The customer service levels from 'Cars to Go' are in my opinion the best l have come in many a year. They went over and above to provide the vehicle l purchased with the smallest issues being resolve... See more

Rated 5 out of 5 stars

I recently purchased a car through this company and couldn’t be happier with the experience. Communication was excellent, everything was handled efficiently, and I felt well looked after throughout.... See more

Rated 1 out of 5 stars

I paid 16k for a vw golf in nov 19 After getting it home I took it for a service for peace of mind and was told by my local garage the tyres were illegal worn on the inside the tracking was out c... See more

Company replied

Rated 5 out of 5 stars

Perfect communication from start to finish form Chris and Stuart. Car was amazing at pick up. Taken out to explain everything. Car is amazing. Will definitely recommend and when I decide to buy... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Cars To Go used car sales of Christchurch Established for 25 years in Dorset If you are looking for great savings on quality used cars in the Christchurch area , then you have reached the right place. Cars To Go are a specialist used car dealer based in Dorset established for 25 years and 15 years at our current premises. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Cars To Go Christchurch we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you. Specialising In Sports, 4x4, Prestige and family vehicles, Land rover, Jeep, Mercedes, Honda, BMW, Volkswagen, Plus all other models available.


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4.4

Excellent

TrustScore 4.5 out of 5

36 reviews

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No recent history of asking for reviews

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4.4

All reviews

(36)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and a great car provided

Great service and a great car provided! Really clear communication from the start of the process which provided me with confidence from the outset. Very trustworthy people and dealership and a great bunch to deal with. Wouldn’t hesitate to deal with again (even though it is a 9 hour round trip!!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience at Cars to…

Had a fantastic experience at Cars to Go Christchurch - I arrived on a Saturday and had dealt with Ben. Really easy and chilled out experience, let me and my friend go on a test drive on our own (Appreciate the trust!), explained everything with regards to the car and extended warranties beautifully too.

I'd initially spoken to Chris who was responding to me at stupid hours which I thought was amazing - Honestly, customer service at its finest.

Couldn't recommend Cars to Go Christchurch more.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

I traded my Audi q5 in and and brought…

I traded my Audi q5 in and and brought a cheaper car vw golf everything was great at first until after aweek I noticed something wasn’t right with the clutch so I took it back and there mechanic toll me it was the turbo was working well that’s why it rev up when you put your foot down . So I trusted what they said . After a couple of months it got worse so I got two independent views on this and it was the clutch slipping so I call them eventually I got hold of them and I took it back and they agreed it was but after that no phone calls after countless messages left and when they did answer I just got told they would talk to the boss . Also the clutch apparently had a new clutch that year when when looking at the paperwork it’s been changed to my reg I went to the garage which did it and they no nothing about this . I know the car was put off warranty but I only asked for a little help but nothing .
So I put this out there to beware when buying from this garage they seemed so nice when they made good money from the car I sold them I was only asking for 400 pounds toward the clutch
You put your trust and faith in people and this happens
Good luck to anyone who buys from them

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Audi Q3

Purchased an Audi Q3 on behalf of my Mum.

Saw the advert on Autotrader and called immediately. Conversation started with Chris and carried through until the late hours of that night.

Told him about my awkward working pattern and he completely understood and after striking a deal, paid a deposit and he said to make sure he would hold onto the car until we would arrive which was around 5 days later.

A few issues on our behalf about our Part Ex but Chris was honest and we solved the problem.

The Q3 is perfect and she could not be happier. The extended warranty also gives her peace of mind.

Thank you to Chris, Nicola and the rest of the team.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Range Rover Sport Purchase

I purchased my range Rover sport from these guys, I cannot recommend them enough, Chris , Ben & Nichola were fantastic throughout the whole process, and made everything seamlessly easy, I would highly recommend this company to my friends and family. Very happy with my new car.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Recently acquired a Kia from Cars To Go…

Recently acquired a Kia from Cars To Go in Christchurch, and I must say, they truly exemplify professionalism. They were incredibly accommodating, addressing every single one of our inquiries with patience and expertise. Chris & Ben provided exceptional service, showcasing their dedication to customer satisfaction. Supporting a local business like Cars To Go was a fantastic decision, and I cannot stress enough how much I recommend them.

19 January 2024
Unprompted review
Rated 4 out of 5 stars

Picked up my Freelander from Chris…

Picked up my Freelander from Chris recently, 12 years old but looks like new . Cars to go did a great job inside and out, Chris very helpful even with some daft questions from me! Nichola in the office a wiz with the paperwork so made the whole experience very easy. If they have want you want then go for Cars to Go!

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic! Efficient and professional dealership

Bought a car from Cars to Go after a rat got into my VW and caused so much damage it was written off. I needed a car urgently for work and saw what I was after on the Cars to Go website. After months of wrangling with insurers, car hire companies etc. it was a a massive relief to deal with Cars to Go. I received a really professional, straightforward service. All the staff I spoke to were extremely polite, honest and highly efficient. Ben was fantastic and super helpful when I picked the car up. I love my 'new' car and wouldn't hesitate to use this company again or to recommend them to others. Thanks so much Cars to Go!

18 March 2023
Unprompted review
Cars To Go Christchurch  logo

Reply from Cars To Go Christchurch

Thankyou Laura 😊

Rated 5 out of 5 stars

Professional and really helpful

Chris went out of his way to source a car for me. He was responsive, courteous and really personable. Unfortunately, a change of circumstances on my end meant we couldn't conclude a deal, but I would have no hesitation buying from him in the future.

29 December 2022
Unprompted review
Rated 1 out of 5 stars

Further to my review of the golf gtd I…

Further to my review of the golf gtd I purchased from this company,I would like to point out that I kept the company informed at all times,and was never offered any help to the shortfall of nearly a thousand pounds it cost me to get the car repaired,so much for a comprehensive warranty,I,m still awaiting a reply from the company.

14 July 2022
Unprompted review
Rated 5 out of 5 stars

Satisfaction guaranteed

I bought my first range rover evoque from these guys. A stunning dynamic lux loaded with options. However a coupe of problems existed and these guys went above and beyond to correct the issues which they have done. I am now loving the car and really very much appreciate the work they did to fix the problems without fuss.
Many thanks Ben and Tim. Highly recommended.

1 May 2021
Unprompted review
Rated 1 out of 5 stars

Very poor never again

I paid 16k for a vw golf in nov 19
After getting it home I took it for a service for peace of mind and was told by my local garage the tyres were illegal worn on the inside the tracking was out cost was £280.
The garage expected me to return the car with illegal tyres they gave me £180 towards the cost so £100 out of pocket
The garage also said the brake discs were on the minimum and would need replacing I told them about this and they never replied.
You would expect a reputable garage to check the cars before they sell them i didn’t buy a banger it was 16k worth of a dangerous vehicle

6 February 2020
Unprompted review
Cars To Go Christchurch  logo

Reply from Cars To Go Christchurch

We are sorry to hear of your disappointment James, Obviously you wanted the car straight away and as it was, You checked it over yourself and were happy at the time, You contacted us a few days later to say you were not happy about the wear to the tyres to which we agreed to pay to have them replaced for you here at no cost to yourself or to transfer you the value of this to which we did, You again were happy with this, We are a little confused as to why 4 months later you report this without discussing with us fully, Please feel free to contact us to discuss..
Cars To Go

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