CarSupermarket.com Reviews 

6,573
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the sales team is exceptionally friendly, highly helpful, and provides a smooth, stress-free buying process without any hard selling. Many people deeply appreciate how straightforward and transparent the entire purchasing journey feels, ranging from initially choosing a car to finally arranging home delivery. However, some customers also noted frustrating experiences with after-sales support when unexpected vehicle faults or other issues arose. Several reviewers mentioned facing significant difficulties getting timely email responses, proper communication, or satisfactory resolutions when trying to solve post-purchase problems.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their car-buying journey. Many... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, professional, and... See more

Product

Reviewers mention ambiguous feedback about product, with many consumers expressing delight over clean,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It went relatively smoothly and once finance was approved , I got my car within a few days . It had been valeted well. I would just recommend that they don't give valuation of customers cars over the... See more

Company replied

Rated 5 out of 5 stars

Took under 24 hours to see car I liked after few phone calls I was approved finance for car I wanted all agents I spoke to explained everything I needed to know were very polite and very helpful Wou... See more

Company replied

Rated 5 out of 5 stars

Great experience, very smooth and seamless thanks to Adam Mehager who looked after me. Great communication and kept me informed through the whole process even before coming to get the car. Highly reco... See more

Company replied

Rated 5 out of 5 stars

The experience at CarSupermarket.com Birmingham was good because Surjeet was brilliant friendly and dealt with me very well and quick too. Went into details with all my questions which in the end help... See more

Company replied


Company details

  1. Car dealer
  2. Car accessories shop

Written by the company

Choose from 1000s of cars online and in-store at our 12 locations across the country. Select the car you want, then take advantage of our home delivery, arrange a click & collect appointment or just pop in to one of our sites, located in Barnsley, Birmingham, Grimsby, Hessle, Lincoln, Newcastle, Preston, Scunthorpe, Sheffield, and Stoke. Buy with complete peace of mind, all our cars come with a 15 day money back guarantee and free minimum 12 month comprehensive warranty. Contact our friendly, knowledgeable staff who are available online or on the phone to guide you through the next steps in your car buying journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,573)

1,076 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gareth was great from start to finish

Gareth was great from start to finish. Even dealing with a slight issue, everything was dealt with professionally & with great communication

30 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

would highly recommend…

would highly recommend CarSupermarket.com Scunthorpe, and in particular Jack Filmer, who was absolutely outstanding throughout the entire process. From the very first contact, Jack was patient, professional and genuinely helpful. We had many questions, a few changes of mind along the way, and Jack handled everything with kindness and without any pressure whatsoever. The whole experience was smooth, transparent and stress-free. We are absolutely delighted with our Vauxhall Mokka and would not hesitate to return in the future. A fantastic team! 🌟

1 July 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for taking the time to leave a 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

*Car*

Easy to deal with all good

4 July 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review Alan!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Fantastic experience and service

All staff were very welcoming and friendly, making sure you were comfortable, offering drinks, but also making sure you were seen. Jason Dorset was amazing and made the whole experience exceptional.

29 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 3 out of 5 stars

£199. Admin fee ! Justify that

Looking for a car we noticed car supermarket charge £199.00 Admin fee, it takes 10 mins to inform DVLA and I'll put the money directly into their account ! Personally I'd include this fee with the price of the car and delete the greedy admin fee because it doesn't Impress it offends . Imagine shopping at Tesco and your grocery bill comes to £75 and the assistant says oh there's also a £5 admin fee as well , we wouldn't tolerate it atTesco so why should we at Car supermarket? They have administration like every other business does it's part of the process

3 July 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your review. Your comments will be passed to the relevant teams for feedback!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Car supermarket always have a great…

Car supermarket always have a great selection of cars and go above and beyond to help you find the car you want thanks john

27 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for your 5* review Sarah!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Buying a car

Very proffesional friendly staff who go out of there way to make you feel at ease

11 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 4 out of 5 stars

Friendly staff that I dealt with

Friendly staff that I dealt with
Easy quick buy off new car
When I got the car the exterior wasn't very clean and the interior although had been cleaned couls have been cleaner. There was 0 electric charge on the car and very very little petrol. I was able to get to the petrol station but would have excepted more.
The sale happened very quickly. I did find it slightly unfair you have to pay to test drive a car unless you sign up to buying it straight away and then you get 30 day money back guarantee.
It did make me feel more pressured to accept the 30 day guarantee rather then been able to actually try before i buy with 30 day money back guarantee.

27 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your review and feedback, we really appreciate it!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

10/10 for everything.. Barnsley Store - (Shay)

10/10 for everything... Id previously had an awful experience with Syt*er and B*g motoring World, these guys absolutely knock the socks off both companies I've previously been to. Everything from customer service, to looking after you from start to finish has been brilliant. The guy who sold me the car, Shay was great, highly knowledgeable and got me a great deal.
If you've got kids, they even have a popcorn machine, lollipops and drinks! You AND YOUR KIDS are actually made to feel valued, rather than treated as an inconvenience.

Can't speak highly enough of them, like I said... Absolutely 10/10 and will return here to buy my next car.

29 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for taking the time to leave a 5* review Robbie!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

CarSupermarket.com Birmingham were…

CarSupermarket.com Birmingham were fantastic because they went above my expectations and there was no pressure at all help me chose the correct car for my requirements.

2 July 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for taking the time to leave a 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Great car and service

I'd recommend CarSupermarket.com Birmingham because the condition and quality of vehicle was better than expected. Alex was non pushy and took the time to understand my wants for a vehicle.
Great communication. Eplained extra options and respected my choice.

27 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Great service

2 July 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review Renny!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Great Experience

Very straightforward, smooth process and very happy with my new car!

26 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Spoke to Charlotte Jordan

Spoke to Charlotte Jordan, very polite and professional. Seemed like a really nice person.

1 July 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for taking the time to leave a 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

It's a nice place to look round you…

It's a nice place to look round you don't get bothered by a sales person they wait for you to see them which makes it easier because you don't feel harassed

15 June 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review!

Kind regards,
Laura
CarSupermarket.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look