Cartegrise.com Reviews 12,613

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Très simple et si question en messagerie un dimanche, retour en sms dès le lundi, sinon joignable aussi au tel quand on appelle

Rated 5 out of 5 stars

Had issues which delayed our paperwork (cession form not signed by cotitulaire) and then postal delays. Communication was good through their online messaging service and we received our new Carte Gris... See more

Rated 5 out of 5 stars

The process of obtaining a carte grise for an imported car in France is horrendous. It's super inefficient, involves lots of papers, stamps, corrections and waiting on authorities. Mine took 7 weeks... See more

Company details

  1. Electronics & Technology

Written by the company

Cartegrise.com vous propose 2 solutions simples et rapides pour obtenir votre carte grise en accord avec la nouvelle législation en vigueur depuis le 15 avril 2009. Le réseau des Points Relais qui regroupe de nombreux professionnels agréés dans votre région vous permettant de faire votre carte grise dans la journée près de chez vous. La boutique Carte Grise en ligne Cartegrise.com de votre région vous permet d'obtenir votre carte grise de chez vous sans attente, sans déplacement 24h/24h et 7j/7 !


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13k reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

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(12,613)

114 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad experience.

Scroll down for English
J'ai utilisé cette société pour immatriculer une voiture britannique en France. Ils ont demandé ma documentation originale qu'ils refusent maintenant de retourner. Certains d'entre eux sont des documents qui doivent être présents lorsque je conduis le véhicule. Je n'utiliserai plus Cartegrise.com.
I used this company to register a British car in France. They requested my original documentation which they now refuse to return. Some of these are documents that need to be present when I drive the vehicle. I won't use Cartegrise.com again.

Despite their protestations below they have acknowledged that the original CT should be returned. How can anyone claim it's a legal requirement to retain someone else's CT for 5 years?
I would have raised my rating but for that.

8 February 2021
Unprompted review
Cartegrise.com logo

Reply from Cartegrise.com

Bonjour,
En France, tous professionnels habilités doit respecter un cahier des charges très exigeant qui est définit par Le Ministère de l'Intérieur. Ces exigences portent notamment sur les documents à fournir - originaux et copies- et leurs archivage. Nous trouvons dommage la note attribuée car votre dossier a été traité avec succès dans les plus brefs délais.

Service Qualité.

Rated 2 out of 5 stars

Cannot get in touch

I am writing here as I see Cartegrise.com have been responding to reviews. I am desperately trying to register the car of a deceased relative in my name so that I can sell it. Because both he and I were/are British Nationals (he died in France and his French estate was subject to French inheritance laws), I found I was not able to do this through ANTs. Cartegrise.com was recommend by a French expats website. However, I cannot seem to submit a query to them through their online enquiry form as I do not have an order number. I do not have an order number because I cannot make an order until I have conveyed the problematic nature of my situation. I have marked them low here as they do not provide an alternative means of contact other than a premium phone line.

25 March 2020
Unprompted review
Cartegrise.com logo

Reply from Cartegrise.com

Bonjour,
Contrairement à ce que vous écrivez, il y a plusieurs moyens de nous contacter: par téléphone, en utilisant le formulaire sur notre page "Contact ou - après commande - via l'espace clients.
Service Qualité

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